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Alureon Infection


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3 replies to this topic

#1 NicScottie

NicScottie

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  • Local time:05:50 PM

Posted 12 February 2010 - 10:40 PM

Microsoft Security Essentials has been suspending a trojan called Alureon.CT. Problems I've been having are (not sure if these are all due to the virus) that google results are being redirected, computer crashes when i download the new windows vista update and internet connection disconnects but only in the web browser.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Owner at 21:40:48.65 on Fri 02/12/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_15
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3061.1663 [GMT -5:00]

SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\Owner\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\nxjb1x44.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tbff50ie7&query=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=TB50TRFF;homepage=no;search=yesab&query=
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\program files\virtools\3d life player\npvirtools.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-10-21 64288]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 142832]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-2-12 7168]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 42480]
S1 agegicpw;agegicpw;c:\windows\system32\drivers\agegicpw.sys [2010-2-11 30784]
S1 hagosmlr;hagosmlr;c:\windows\system32\drivers\hagosmlr.sys [2010-2-11 30784]
S1 hdayayxt;hdayayxt;c:\windows\system32\drivers\hdayayxt.sys [2010-2-10 30784]
S1 mxaghfwr;mxaghfwr;c:\windows\system32\drivers\mxaghfwr.sys [2010-2-12 30784]
S1 nzyokhby;nzyokhby;c:\windows\system32\drivers\nzyokhby.sys [2010-2-11 30784]
S1 sfzgfonl;sfzgfonl;c:\windows\system32\drivers\sfzgfonl.sys [2010-2-12 30784]
S1 typsobot;typsobot;c:\windows\system32\drivers\typsobot.sys [2010-2-10 30784]
S1 ujzjiwlm;ujzjiwlm;c:\windows\system32\drivers\ujzjiwlm.sys [2010-2-12 30784]
S1 uypkrjkl;uypkrjkl;c:\windows\system32\drivers\uypkrjkl.sys [2010-2-12 30784]
S1 vewbrxek;vewbrxek;c:\windows\system32\drivers\vewbrxek.sys [2010-2-10 30784]
S1 vfxhpgqt;vfxhpgqt;c:\windows\system32\drivers\vfxhpgqt.sys [2010-2-12 30784]
S1 vkolipdn;vkolipdn;c:\windows\system32\drivers\vkolipdn.sys [2010-2-11 30784]
S1 wxrspiai;wxrspiai;c:\windows\system32\drivers\wxrspiai.sys [2010-2-10 30784]
S1 xpttbeqr;xpttbeqr;c:\windows\system32\drivers\xpttbeqr.sys [2010-2-10 30784]
S1 xrymjcli;xrymjcli;c:\windows\system32\drivers\xrymjcli.sys [2010-2-11 30784]
S1 ysacuaed;ysacuaed;c:\windows\system32\drivers\ysacuaed.sys [2010-2-10 30784]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-9-24 1181328]
S4 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-1-11 93320]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-5-23 24652]
SUnknown gfudhrva;gfudhrva; [x]
SUnknown hfmczfwy;hfmczfwy; [x]
SUnknown hvhjhtyf;hvhjhtyf; [x]
SUnknown hxkfuadu;hxkfuadu; [x]
SUnknown hyamutti;hyamutti; [x]
SUnknown ibbyslkg;ibbyslkg; [x]
SUnknown nlxvcdie;nlxvcdie; [x]
SUnknown qxsyhxls;qxsyhxls; [x]
SUnknown rdvmiupm;rdvmiupm; [x]
SUnknown rtfqxizg;rtfqxizg; [x]
SUnknown tcaohowx;tcaohowx; [x]
SUnknown toootfeg;toootfeg; [x]
SUnknown unzjiupd;unzjiupd; [x]
SUnknown vadmimba;vadmimba; [x]
SUnknown vfqfmnii;vfqfmnii; [x]
SUnknown wejhyrch;wejhyrch; [x]
SUnknown wndndfkp;wndndfkp; [x]
SUnknown xfwlziqr;xfwlziqr; [x]
SUnknown zzdfhdvj;zzdfhdvj; [x]

=============== Created Last 30 ================

2010-02-13 02:30:05 0 ----a-w- c:\users\owner\defogger_reenable
2010-02-13 01:45:23 0 d-----w- c:\program files\LookInMyPC
2010-02-13 01:31:50 30784 ----a-w- c:\windows\system32\drivers\ujzjiwlm.sys
2010-02-12 23:31:30 30784 ----a-w- c:\windows\system32\drivers\sfzgfonl.sys
2010-02-12 19:51:28 30784 ----a-w- c:\windows\system32\drivers\mxaghfwr.sys
2010-02-12 10:10:55 30784 ----a-w- c:\windows\system32\drivers\vfxhpgqt.sys
2010-02-12 08:10:54 30784 ----a-w- c:\windows\system32\drivers\uypkrjkl.sys
2010-02-12 01:30:44 30784 ----a-w- c:\windows\system32\drivers\nzyokhby.sys
2010-02-11 20:05:28 30784 ----a-w- c:\windows\system32\drivers\hagosmlr.sys
2010-02-11 15:58:27 30784 ----a-w- c:\windows\system32\drivers\xrymjcli.sys
2010-02-11 13:58:14 30784 ----a-w- c:\windows\system32\drivers\agegicpw.sys
2010-02-11 11:58:25 30784 ----a-w- c:\windows\system32\drivers\vkolipdn.sys
2010-02-11 02:38:09 30784 ----a-w- c:\windows\system32\drivers\typsobot.sys
2010-02-11 00:28:28 30784 ----a-w- c:\windows\system32\drivers\xpttbeqr.sys
2010-02-10 22:38:00 30784 ----a-w- c:\windows\system32\drivers\wxrspiai.sys
2010-02-10 20:33:13 30784 ----a-w- c:\windows\system32\drivers\vewbrxek.sys
2010-02-10 18:27:51 30784 ----a-w- c:\windows\system32\drivers\hdayayxt.sys
2010-02-10 16:38:03 30784 ----a-w- c:\windows\system32\drivers\ysacuaed.sys
2010-02-10 16:27:20 28160 ----a-w- c:\windows\system32\tdlcmd.dll
2010-02-10 04:02:38 30784 ----a-w- c:\windows\system32\drivers\rtfqxizg.sys
2010-02-10 02:02:31 30784 ----a-w- c:\windows\system32\drivers\vadmimba.sys
2010-02-10 00:23:14 30784 ----a-w- c:\windows\system32\drivers\unzjiupd.sys
2010-02-09 22:02:29 30784 ----a-w- c:\windows\system32\drivers\zzdfhdvj.sys
2010-02-09 20:02:25 30784 ----a-w- c:\windows\system32\drivers\wndndfkp.sys
2010-02-09 16:53:49 30784 ----a-w- c:\windows\system32\drivers\rdvmiupm.sys
2010-02-09 14:54:19 30784 ----a-w- c:\windows\system32\drivers\hfmczfwy.sys
2010-02-09 12:53:52 30784 ----a-w- c:\windows\system32\drivers\qxsyhxls.sys
2010-02-09 10:53:51 30784 ----a-w- c:\windows\system32\drivers\hyamutti.sys
2010-02-09 08:53:48 30784 ----a-w- c:\windows\system32\drivers\toootfeg.sys
2010-02-09 06:53:45 30784 ----a-w- c:\windows\system32\drivers\gfudhrva.sys
2010-02-09 04:53:43 30784 ----a-w- c:\windows\system32\drivers\vfqfmnii.sys
2010-02-09 02:53:41 30784 ----a-w- c:\windows\system32\drivers\nlxvcdie.sys
2010-02-09 00:53:28 30784 ----a-w- c:\windows\system32\drivers\hvhjhtyf.sys
2010-02-08 22:53:40 30784 ----a-w- c:\windows\system32\drivers\tcaohowx.sys
2010-02-08 20:53:34 30784 ----a-w- c:\windows\system32\drivers\hxkfuadu.sys
2010-02-08 18:53:20 30784 ----a-w- c:\windows\system32\drivers\ibbyslkg.sys
2010-02-08 16:53:31 30784 ----a-w- c:\windows\system32\drivers\xfwlziqr.sys
2010-02-08 15:03:56 0 d-----w- c:\programdata\TrackMania
2010-02-08 14:58:11 0 d-----w- c:\program files\TmNationsForever
2010-02-08 14:53:35 30784 ----a-w- c:\windows\system32\drivers\wejhyrch.sys
2010-02-07 14:03:22 0 d-----w- c:\program files\RAGS Suite
2010-01-22 03:14:37 45 ----a-w- c:\windows\system32\_WKERNEL.SYL
2010-01-22 03:14:22 56496 ----a-w- c:\windows\system32\wbhelp2.dll
2010-01-22 03:14:22 544768 ----a-w- c:\windows\system32\wbocx.ocx
2010-01-22 03:14:22 258352 ----a-w- c:\windows\system32\unicows.dll
2010-01-22 03:14:21 4608 ----a-w- c:\windows\system32\W95INF32.DLL
2010-01-22 03:14:21 33968 ----a-w- c:\windows\system32\anim.dll
2010-01-22 03:14:21 2272 ----a-w- c:\windows\system32\W95INF16.DLL
2010-01-22 03:14:21 1706800 ----a-w- c:\windows\system32\gdiplus.dll
2010-01-22 03:14:20 439 ----a-w- c:\windows\system32\shfolder.inf
2010-01-20 17:21:44 378368 ----a-w- c:\windows\system32\winhttp.dll
2010-01-19 02:09:50 13751 ----a-w- c:\users\owner\.recently-used.xbel
2010-01-18 20:44:31 499712 ----a-w- c:\windows\system32\kerberos.dll
2010-01-18 20:44:30 270848 ----a-w- c:\windows\system32\schannel.dll

==================== Find3M ====================

2010-01-14 16:12:06 181120 ------w- c:\windows\system32\MpSigStub.exe
2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-06 11:50:35 86016 ----a-w- c:\windows\inf\infstor.dat
2010-01-06 11:50:35 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-06 11:50:35 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-01 17:38:13 30784 ----a-w- c:\windows\system32\drivers\mctxleja.sys
2009-12-31 12:10:58 30784 ----a-w- c:\windows\system32\drivers\vorfaaxa.sys
2009-12-31 10:10:56 30784 ----a-w- c:\windows\system32\drivers\vddnrrnu.sys
2009-12-31 08:10:53 30784 ----a-w- c:\windows\system32\drivers\zdydndet.sys
2009-12-31 02:29:34 30784 ----a-w- c:\windows\system32\drivers\lttqzcmb.sys
2009-12-31 00:29:39 30784 ----a-w- c:\windows\system32\drivers\hxufyttt.sys
2009-12-30 22:29:31 30784 ----a-w- c:\windows\system32\drivers\drzocree.sys
2009-12-30 20:29:29 30784 ----a-w- c:\windows\system32\drivers\wclkeicf.sys
2009-12-30 18:29:27 30784 ----a-w- c:\windows\system32\drivers\ytdcuere.sys
2009-12-30 16:29:44 30784 ----a-w- c:\windows\system32\drivers\baxmvpco.sys
2009-12-30 14:29:24 30784 ----a-w- c:\windows\system32\drivers\uftehwkz.sys
2009-12-30 08:10:50 30784 ----a-w- c:\windows\system32\drivers\dkvbsplm.sys
2009-12-30 02:53:36 30784 ----a-w- c:\windows\system32\drivers\foxceuuw.sys
2009-12-30 00:53:32 30784 ----a-w- c:\windows\system32\drivers\uxuighwl.sys
2009-12-29 22:53:29 30784 ----a-w- c:\windows\system32\drivers\myjrjiia.sys
2009-12-29 18:22:42 30784 ----a-w- c:\windows\system32\drivers\sdfjyzib.sys
2009-12-29 15:10:10 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_SynTP_01007.Wdf
2009-12-25 02:31:10 138 ---ha-w- c:\users\owner\appdata\roaming\lakerda1967.sys
2009-12-18 13:05:50 833024 ----a-w- c:\windows\system32\wininet.dll
2009-12-18 13:01:56 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-12-18 10:14:30 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2009-12-15 20:29:54 495104 ----a-w- c:\windows\system32\sqlite3.dll
2008-06-12 07:08:38 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-03-28 14:32:59 13 --sh--r- c:\windows\system32\drivers\fbd.sys
2008-03-28 14:32:59 4 --sh--r- c:\windows\system32\drivers\taishop.sys

============= FINISH: 21:42:04.22 ===============

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#2 NicScottie

NicScottie
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  • Local time:05:50 PM

Posted 14 February 2010 - 03:18 PM

please help


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 16 February 2010 - 08:19 AM.


#3 myrti

myrti

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Posted 18 February 2010 - 09:27 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#4 myrti

myrti

    Sillyberry


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Posted 06 March 2010 - 04:26 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+





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