Infected with SecurityTool virus/malware...

I am fixing a friends computer that has been infected with the Security Tool virus. I have read hundreds of forums and followed thousands of directions and I still can't fix it completely. I have tried downloading and running Malwarebytes but I get an error during installation that says: "Internal error: failed to expand shell folder constant userappdata". I have deleted the .exe file for security tool from the registry and the C: folder, but I still can't install or run any malware removal tools. And apparently Combofix doesn't run on Windows 7?!? I need help! She doesn't have installation discs with her laptop, and I really don't want to try doing a clean install unless I absolutely have to.

I have tried to follow the directions in the preparation guide. I couldn't get the gmer program to run, but I do have a hijack this log and the dds log and attach document. Hopefully they help someone!?! LIKE ME Please help!

DDS Log:


DDS (Ver_09-12-01.01) - NTFSX64
Run by erika114 at 20:39:10.73 on Fri 02/12/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4054.2376 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
svchost.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\DigitalPersona\Bin\DPAgent.exe
svchost.exe
svchost.exe
svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\erika114\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com
uWindow Title = Internet Explorer provided by Dell
mStart Page = hxxp://www.yahoo.com
mDefault_Page_URL = hxxp://www.yahoo.com
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DigitalPersona Fingerprint Software Extension: {395610ae-c624-4f58-b89e-23733ea00f9a} - c:\program files (x86)\digitalpersona\bin\DpOtsPluginIe8.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files (x86)\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {7C5C0F58-E061-457D-9033-77307F5ED00C} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Search Protection] c:\program files (x86)\yahoo!\search protection\SearchProtection.exe
mRun: [SunJavaUpdateSched] "c:\program files (x86)\java\jre6\bin\jusched.exe"
mRun: [Dell Webcam Central] "c:\program files (x86)\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PCMService] "c:\program files (x86)\dell\mediadirect\PCMService.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [DpAgent] c:\program files (x86)\digitalpersona\bin\dpagent.exe
mRun: [YSearchProtection] "c:\program files (x86)\yahoo!\search protection\SearchProtection.exe"
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\users\erika114\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\program files (x86)\cozi express\CoziProtocolHandler.dll
LSA: Notification Packages = scecli DPPWDFLT
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {7C5C0F58-E061-457D-9033-77307F5ED00C} - No File
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun-x64: [Apoint] c:\program files\delltpad\Apoint.exe
mRun-x64: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray64.exe
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-4-17 53488]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2010-1-9 89680]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_cce24a4c\AESTSr64.exe [2009-4-17 88576]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-1-9 22096]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-1-9 65616]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\ATService.exe [2008-12-22 2479864]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2010-1-9 138680]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2010-1-9 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2010-1-9 352920]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-2-4 135664]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-12-22 548864]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2009-4-17 36392]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-10-19 93184]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-4-17 126464]
S3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2009-4-17 59392]
S3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60a.sys [2009-4-17 239104]
S3 McSysmon;McAfee SystemGuards;c:\progra~2\mcafee\viruss~1\mcsysmon.exe --> c:\progra~2\mcafee\viruss~1\mcsysmon.exe [?]
S3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2009-4-17 158592]
S3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2009-4-17 318656]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================


==================== Find3M ====================


============= FINISH: 20:40:15.63 ===============

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
2. Save it to your desktop.
3. Double click on the icon on your desktop.
4. Click the "Scan All Users" checkbox.
5. In the custom scan box paste the following:
   
   CODE
   netsvcs
   msconfig
   safebootminimal
   safebootnetwork
   activex
   drivers32
   %systemroot%\system32\*.dll /lockedfiles
   %systemroot%\Tasks\*.job /lockedfiles
   /md5start
   eventlog.dll
   scecli.dll
   netlogon.dll
   cngaudit.dll
   sceclt.dll
   ntelogon.dll
   logevent.dll
   iaStor.sys
   nvstor.sys
   atapi.sys
   IdeChnDr.sys
   viasraid.sys
   AGP440.sys
   vaxscsi.sys
   nvatabus.sys
   viamraid.sys
   nvata.sys
   nvgts.sys
   iastorv.sys
   ViPrt.sys
   eNetHook.dll
   ahcix86.sys
   KR10N.sys
   nvstor32.sys
   ahcix86s.sys
   nvrd32.sys
   /md5stop
   %systemroot%\*. /mp /s
6. Push the button.
7. Two reports will open, copy and paste them in a reply here:
   • OTL.txt <-- Will be opened
   • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti