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BSOD: Is it due to virus or hadware?


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#1 lavalos

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Posted 12 February 2010 - 09:00 PM

For the last weeks my desktop running XP SP2 is getting the BSOD with different errors codes:

NTFS_FILE_SYSTEM
MULTIPLE_IRP_COMPLETE_REQUESTS
KERNEL_MODE_EXCEPTION_NOT_HANDLED
SECURITY_SYSTEM
MULTIPLE_IRP_COMPLETE_REQUESTS

At the same time, I am unable to boot in safe mode (locks up) and I am also unable to run the chkdsk from
startup ("cannot open volume for direct access" message). I can boot to safe mode -directory services
repair only mode, but still get the "cannot open volume..." message.

The problem started a few weeks after I changed my firewall to PC Tools firewall, keeping my AVG antivirus
(I made the same change to my laptop and did not have any problem there). I started getting a message
saying that an "external source tampered with the firewall fwsettings.ini initilization file but was
corrected". This message repeated until the computer locked up or got the BSOD. After some tweaking,
running "antieverything" software, I still get a few of the message anymore and still get radom BSOD.

These are the things I did so far:

- Checked memory - ok
- Checked boot drive with Seagate DOS software (long test) and is passed.
- Ran Chkdsk through the recovery tool from the XP CD (only way to run it). Always message " found and fixed
one or more errors on the volume."
- Ran conflictinfo - ok
- Ran rootkit revealer - ok
- Ran Panda Antirootkit - ok
- Ran Root Repeal - ok
- Ran blacklight - ok
- Ran AVG antivirus - ok
- Ran Bitdefender Quickscan - ok
- Ran Kaspersky online scan - ok
- Ran A-squared Antimalware - ok
- Ran Malwarebytes antimalware - ok
- Ran Hijack this - I checked the suspicious entries online and nothing was odd

I still get the BSOD when booting to safe mode -directory services repair mode.

I also ran Dr. Web antivirus and each time, before hanging up,it gives a message that a virus was found and
to check its log. The log never includes a virus reference but always has several files indicating "read
error", but each time the error files are different: Some files with "Read error" messages are correctly
read the following pass.

At this point I have no idea even if this is a hardware or software problem.

Anybody can help me with this case?

PD

1) Some days before the problem started, my regular scanning found a virus in a file and was cleaned. I don't remember what virus it was.
2) As I know there are conflicts between antivirus software, I have the "on -execution" option of the
A-squared antimalware turned off to avoid possible conflicts with AVG.

Edited by lavalos, 12 February 2010 - 09:01 PM.


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#2 quietman7

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Posted 13 February 2010 - 12:16 PM

If none of the tools you have used thus far (except Dr Web) are finding any malicious files, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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#3 Orange Blossom

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Posted 16 February 2010 - 07:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/296344/bsod-virus-or-hardware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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