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BSOD 0x0000007B and 0x0000007E


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#1 mat58

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Posted 12 February 2010 - 08:47 PM

I am experiencing a BSOD on a Dell Inspiron 1520. All attempts to boot to SAFE mode also result in a Blue Screen
I ran MEMTEST and all of the memory appears to be OK.
I cannot get to the hard disk to retrieve any additional error information.

A few weeks ago this PC was infected with the "Internet Security 2010" virus, which I cleaned up. Not sure what has transpired since then. This is a friend's PC and I know she uses it for some kind of work.

The original BSOD was 0x0000007E (0XC0000001D, 0X8053600C, 0XBA4CB3C8, 0XBA4CB0B4)
First Blue Screen is 0x0000007B (0xBA4CB524, 0XC00000034, 0X00000000, 0X00000000)

I'm looking for some guidance - should I run a fixmbr, or could this be something else ? I can't get to the hard disk to back it up, but it's still accessible when I use my XP CD (built from a different PC with XP3 slipstreamed). I don't want to do a repair install and risk losing her data files. I'm still in a learning mode with this.

I have had someone recommend the ERD Commander. From within ERD, I have tried system restore to 3 different restore points with the same BSOD (0x0000007B)

Thank you for your help.

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#2 quietman7

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Posted 13 February 2010 - 12:52 AM

Not sure what has transpired since then.


Did your friend install Microsoft's updates this week? If so, be aware that there have been a large number of similar reports with these Stop Errors:

0x0000001D (0x80537008, 0xBA4CF3B8, 0xBA4CF0B4)
0x0000007E (0x80537008, 0xBACC3388, 0xBACC3084)

MS update gives some XP boxes the Blue Screen
New Patches Cause BSoD for Some Windows XP Users
Blue Screen, Unable to Boot after Windows XP Update

In response Microsoft halts Windows Update distribution of security fix after blue-screen reports.

Microsoft Security Response Center writes:

I am writing to let you know that we are aware that after installing the February security updates a limited number of users are experiencing issues restarting their computers. Our initial analysis suggests that the issue occurs after installing MS10-015 (KB977165). However, we have not confirmed that the issue is specific to MS10-015 or if it is an interoperability problem with another component or third-party software. Our teams are working to resolve this as quickly as possible. We also stopped offering this update through Windows Update as soon as we discovered the restart issues. However, those using enterprise deployment systems such as SMS or WSUS will still see and be able to deploy these packages.

While we work to address this issue, customers who choose not to install the update can implement the workaround outlined in the bulletin. CVE-2010-0232 was publicly disclosed and we previously issued Security Advisory 979682 in response. Customers can disable the NTVDM subsystem as a workaround and we have provided an automated method of doing that with a Microsoft Fix It that you can find here: http://support.microsoft.com/kb/979682.

Customers who are experiencing issues after installing any of our security updates can get help resolving the issues by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: http://support.microsoft.com/common/international.aspx.

Restart issues after installing MS10-015
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#3 mat58

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Posted 13 February 2010 - 07:17 PM

Manual removal of ALL the recent Microsoft updates did not fix the BSOD.
I followed instructions as given. Not sure what else to try.

#4 quietman7

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Posted 13 February 2010 - 08:05 PM

Did you contact the Help Support number: 1-866-PCSafety (1-866-727-2338).
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#5 mat58

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Posted 13 February 2010 - 08:10 PM

Spoke with Microsoft. They talked me through exactly the same manual uninstall that I attempted last night. Still getting the BSOD with error code 0x0000007B. Microsoft has escalated the problem to Level 2, and I'm waiting for a callback. Not sure what else to do other than wait.

Edited by mat58, 13 February 2010 - 09:08 PM.


#6 quietman7

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Posted 13 February 2010 - 10:22 PM

Thanks for the update. Please keep us informed as to what their support techs have to say.
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#7 mat58

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Posted 18 February 2010 - 11:18 PM

Microsoft Level 2 support recommended a repair install. OK, so I listened to them. Here I sit about an hour later after retrieving the orignial XP-SP2 installation disk, running a repair install, and a Windows XP logo screen doing nothing except showing an hourglass and a "Please Wait". It went through the file copies and an installation (hopefully just a repair.....) that looked like a new install. Called Microsoft back and they told me it should be that way. I have another call into them. Will update this when I receive more information.

#8 mat58

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Posted 25 February 2010 - 06:16 PM

Problem has been resolved. Microsoft never called back, but a reboot of the PC and everything came back without incident. Ran all Windows updates and virus scans.

#9 quietman7

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Posted 25 February 2010 - 06:24 PM

:thumbsup:
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