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Antivirus Soft infection, followed the removal guide but unsuccessful


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#1 ashley123

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Posted 12 February 2010 - 03:40 PM

Hi, i've just been infected with Antivirus Soft. I've tried to follow the removal guide http://www.bleepingcomputer.com/virus-remo...-antivirus-soft but am having the following problems:

Followed instructions up to step 7 but I still cannot connect to the internet (I can still connect with Firefox though)

Step 9, rkill doesn't seem to be able to find anything to stop

Did the scan with malwarebytes, it found a couple of things which I removed but when I restarted, the infection was still there.

Please can anyone help me?

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#2 boopme

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Posted 12 February 2010 - 03:50 PM

Hello ashley.. I am moving this to the Am I Infected forum.
Try this on the connection issue--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Please post that MBAM scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ashley123

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Posted 12 February 2010 - 05:52 PM

Hi, here's the log from MBAM - when I boot into Safe mode with networking I can't connect to the internet so I wasn't able to get the latest updates - this could be a problem I guess...

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/02/2010 11:50:11
mbam-log-2010-02-12 (11-50-11).txt

Scan type: Full Scan (C:\|)
Objects scanned: 244163
Time elapsed: 53 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP531\A0070747.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.


I'm going to try running ATF and SAS in non-safe mode to see if I can get the updates. I will post the results when they have finished.

#4 ashley123

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Posted 12 February 2010 - 05:55 PM

Actually the virus is preventing me from running SAS so I will have to run it in safe mode but I won't be able to download updates I think.

#5 ashley123

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Posted 12 February 2010 - 05:58 PM

I can't install SAS, either as my regular account or as admin. I get an error message saying the system administrator has set policies to prevent this installation

#6 boopme

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Posted 13 February 2010 - 12:51 PM

If you cannot connect...try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."


“The system administrator has set policies to prevent this installation”

Fix the local security policy.

Open Control Panel and go to Administrative Tools.
In Administrative tools open Local Security Policy.
Then in Local Security Policy right click Software Restriction Policies and click “New Software Rectriction Policy”.
Now Left click on software restriction policies and in the right-hand window you should see enforcement.
Double-click on enforcement and set the policy to apply to “ALL USERS EXCEPT LOCAL ADMINISTRATORS”
Now approve the changes and see if you are now able to install software.



Try running RKill.... then UpDate and run MBAM Again.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ashley123

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Posted 15 February 2010 - 07:22 AM

“The system administrator has set policies to prevent this installation”

Fix the local security policy.

Open Control Panel and go to Administrative Tools.
In Administrative tools open Local Security Policy...


In the Administrative Tools there is no Local Security Policy - it shows

Component Services Shortcut
Computer Management Shortcut
Data Sources ODBC Shortcut
Desktop ini
Event Viewer Shortcurt
Microsoft .Net... x2
Performance Shortcut
Services Shortcut.

It's windows XP SP 3

Thanks

#8 boopme

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Posted 15 February 2010 - 11:20 AM

Let's try this...FixPolicies
Download FixPolicies.exe,by Bill Castner, MS-MVP to your Desktop.

Double-click FixPolicies.exe.
Click the Install button on the bottom toolbar. This will create a new folder called FixPolicies.
Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
A black box will briefly appear and then close.
The active malware may revert these changes at your next startup. You can safely run the utility again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ashley123

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Posted 15 February 2010 - 12:22 PM

Okay, I have installed and run it - what do I need to do now?

Thanks
Ashley

#10 boopme

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Posted 15 February 2010 - 12:33 PM

Now run the 3 scanning tools.. ATF,SAS and MBAM... You may still need to run RKill first.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ashley123

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Posted 15 February 2010 - 12:40 PM

Even after I run Fix Policies MBAM is prevented from getting updates I get the error code 732 (12029, 0)

#12 boopme

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Posted 15 February 2010 - 12:51 PM

Do you have a flash drive you can download them to?

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ashley123

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Posted 15 February 2010 - 01:04 PM

Do you have a flash drive you can download them to?

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.



Okay, found 3 objects, here's the log:

Malwarebytes' Anti-Malware 1.43
Database version: 3740
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

15/02/2010 18:00:11
mbam-log-2010-02-15 (18-00-11).txt

Scan type: Quick Scan
Objects scanned: 131640
Time elapsed: 5 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bewrwkan (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bewrwkan (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Ashley\Local Settings\temp\YTwX.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#14 boopme

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Posted 15 February 2010 - 01:17 PM

Ok ashley this is odd.. MBAm I just looked is at Version 1.44 database 3741

Yours shows.Malwarebytes' Anti-Malware 1.43
Database version: 3740
Some how we've updated the data base and not the version :thumbsup:

Try again..
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ashley123

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Posted 15 February 2010 - 02:57 PM

After MBAM removed the threats, I rebooted and the virus isn't popping up with prompts to buy the software.

I still can't connect to the internet with IE, get an update with MBAM or connect to gmail notifier. I can connect with Firefox as usual though...

Is there another way of downloading the latest MBAM without using its internal updater? (similar to the way you showed me of downloading updates?)




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