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Virus that i cant seem to find/remove..please help


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14 replies to this topic

#1 maartje

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Posted 12 February 2010 - 04:57 AM

Hi,

I'm new to this forum but I have read some posts that seemed very helpful to people with computer problems..since I seem to have a nasty virus problem myself I figured I'd give this forum a try. After browsing this forum I saw many problems similar to mine, therefore I took the advice from those and ran various scans, however these suggestions did not seem to fix my particular problem. I will provide as much info on my particular situation as I can (i'm sorry if anything is missing or if I'm being redundant)

Here's some basic info about my computer:

Dell XPS 420
OS: Vista 32-bit home edition
VideoCard: Nvidea 8600

Here's some of the symptoms ive been seeing so far:

- My McAfee virus program is being disabled at random without my permission. I keep getting the message "McAfee is not fully protected, click here to fix any errors". When I do this it fixes McAfee but it turns off all these settings shortly afterwards, and I have to go to the whole process again.
- The first day I started experiencing problems, my Firewall got turned off without my permission as well...it took several attempts to turn it back on again, however I havent experienced any problems since
- My computer runs REALLY slow and freezes up a lot when I am trying to run a scan or browse the internet.
- Some of my hardware seems to shut down on startup..one particular one I remember is " the device appliaction has stopped working". Research told me that this was caused by a lexmark printer and when uninstalled that printer it resolved the issue. However my Intel®82566DC-2 GB network connection is showing a code 10 (device cannot start) now. Also, the internet light on my modem will not come on and will sometimes turn red even when I am surfing the internet at that time.

I ran multiple scans including my McAfee virusscan, Malicious Software Removal, Windows OneCare, Avast!, and Adaware...none of these came up with anything.
I also ran malwarebytes and it found these threats:

Vendor: Category:
Spyware.Passwords File
Rogue.AntiVirus1 Folder
Trojan.Agent Registry Key
I quarantined those but have barely seen any improvement. After running this scan, I ran it again and it turned up empty.

I aslo ran Hijackthis and as soon as I tried to start it up it would show me this exact message:

"for some reason your system denied write access to the Host file. If any hijacked domains are in this file, Hijackthis may NOT be able to fix this.
If that happpens you need to edit the file yourself. To do this click start/Run, and type
notepadC:\Windows\System\drivers\etc\hosts
and press enter. Find the link(s) hijack this reports and delete the item. Save the file as 'hosts' (with quotes), and reboot.
For Vista simply exit hijackthis, right click on the Hijackthis icon, and choose run as administrator.

However, when I right click on the HJT icon, it does not give me the option to run as an admin. I ran the scan anyway and have the log if that would help.

To be quite honest I am pretty computer illiterate and I have tried everything I could think of. My computer is still unbelievably slow, I have trouble getting on the internet, and I cant play any video games either. I have tried every scan I have read about so far but only one of them found something (which doesn't seem to cover all that is wrong). Also I am a little uncomfortable using programs like HJT by myself because im not really sure what i am doing.

I apologize for the lenghty post but I am at a loss here and would really appreciate any help you could give me

Thanks

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#2 boopme

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Posted 12 February 2010 - 11:17 AM

hello and welcome .. that firts find is a password stealer.. Looking for paswords especially financials.
I will first say this.
This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


We can also look at the Hosts file. Part 1 of 2.

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
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#3 maartje

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Posted 12 February 2010 - 04:55 PM

Thanks for your quick but rather alarming reply!

I did as you said and changed all my passwords from a safe computer and also contacted my bank. I also ran that scan you suggested and here are the results from that:

SmitFraudFix v2.424

Scan done at 16:50:21.01, Fri 02/12/2010
Run from C:\Windows\system32\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6002] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Windows\system32\rundll32.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
C:\Windows\system32\PnkBstrA.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Motive\BellSouthBrowser.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\XPSMiniViewGadget\XPSMiniViewGadget.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcshell.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Windows\system32\cmd.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsmap.exe
C:\Windows\system32\wbem\wmiprvse.exe

hosts


C:\


C:\Windows


C:\Windows\system


C:\Windows\Web


C:\Windows\system32


C:\Windows\system32\LogFiles


C:\Users\maartje


C:\Users\maartje\AppData\Local\Temp


C:\Users\maartje\Application Data


Start Menu


C:\Users\maartje\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components



o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="C:\\PROGRA~1\\Google\\GOOGLE~2\\GOEC62~1.DLL"
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




DNS

Description: Westell WireSpeed Dual Connect Modem #7
DNS Server Search Order: 192.168.1.254
DNS Server Search Order: 192.168.1.254

HKLM\SYSTEM\CCS\Services\Tcpip\..\{43E6E713-6F40-488A-A554-D2D119756391}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CCS\Services\Tcpip\..\{5673B524-1765-42C7-BA7A-35BAF7740658}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CCS\Services\Tcpip\..\{5BC70E2B-C62C-499C-8BFE-02E8F4509375}: NameServer=205.152.150.23 205.152.144.23
HKLM\SYSTEM\CCS\Services\Tcpip\..\{9EFC7E92-8DF2-4836-8928-2256F4A744F4}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS1\Services\Tcpip\..\{43E6E713-6F40-488A-A554-D2D119756391}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS1\Services\Tcpip\..\{5673B524-1765-42C7-BA7A-35BAF7740658}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS1\Services\Tcpip\..\{5BC70E2B-C62C-499C-8BFE-02E8F4509375}: NameServer=205.152.150.23 205.152.144.23
HKLM\SYSTEM\CS1\Services\Tcpip\..\{9EFC7E92-8DF2-4836-8928-2256F4A744F4}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS3\Services\Tcpip\..\{43E6E713-6F40-488A-A554-D2D119756391}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS3\Services\Tcpip\..\{5673B524-1765-42C7-BA7A-35BAF7740658}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS3\Services\Tcpip\..\{9EFC7E92-8DF2-4836-8928-2256F4A744F4}: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254


Scanning for wininet.dll infection


End

thanks again for your help

#4 boopme

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Posted 13 February 2010 - 12:45 PM

Hello and you're welcome.. I see a few suspicious items and Iwould like to do 3 more scans.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 maartje

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Posted 14 February 2010 - 07:34 PM

hi,

I tried to follow the steps you suggested, but i ran into a problem. Every time I tried to run the Superantispyware scan in safemode, my computer goes into hybernation after just a few minutes and I cant get it to come out. (this problem does not occur when I am in normal mode).

Any ideas on how I can prevent this from happening?

I will run the malwarebytes scan now in normal mode and post the results when I'm done

thanks

#6 maartje

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Posted 14 February 2010 - 08:09 PM

Just wanted to post the malwarebytes results. It doesn't seem like it found anything. My computer is still in the same state it was when I made my first post though.

Malwarebytes' Anti-Malware 1.44
Database version: 3739
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

2/14/2010 20:08:01
mbam-log-2010-02-14 (20-08-01).txt

Scan type: Quick Scan
Objects scanned: 115207
Time elapsed: 31 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 14 February 2010 - 10:04 PM

Hi, Can you access Safe Mode on it's own?
Can you run the SAS in normal? If so please do so..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 maartje

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Posted 15 February 2010 - 02:39 AM

Thanks again for your quick reply. I accessed safe mode using the F8 key on startup as you described, I was able to get into safe mode, but the computer kept going into hybernation after only a few minutes. The screen would go black and I couldnt get it turned back on, therefore I couldnt complete the SAS scan in safemode.

I dont know if this tells you anything but I wanted to mention it anyway...since all these problems started my McAfee settings kept getting turned of at random. When I was trying to run SAS in safe mode this also happened. I thought it was strange this happened in safe mode.

I ran a SAS scan in normal mode and here are the results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/15/2010 at 01:29 AM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 2396

Scan type : Complete Scan
Total Scan Time : 02:26:36

Memory items scanned : 768
Memory threats detected : 0
Registry items scanned : 7794
Registry threats detected : 0
File items scanned : 181418
File threats detected : 29

Adware.Tracking Cookie
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\maartje@atdmt[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@ad.m5prod[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@ad.wsod[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@adinterax[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@ads.gmodules[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@ads.monster[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@ads.pointroll[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@advertising[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@apmebf[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@at.atwola[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@atdmt[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@bs.serving-sys[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@casalemedia[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@chitika[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@doubleclick[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@media6degrees[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@mediaplex[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@msnportal.112.2o7[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@pointroll[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@revsci[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@server.iad.liveperson[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@server.iad.liveperson[3].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@serving-sys[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@statse.webtrendslive[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@surveymonkey.122.2o7[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@tacoda[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\Low\maartje@web4.realtracker[1].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\maartje@ad.m5prod[2].txt
C:\Users\maartje\AppData\Roaming\Microsoft\Windows\Cookies\maartje@stats.paypal[2].txt

#9 boopme

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Posted 15 February 2010 - 10:11 PM

Hello,, Almost lost you I deleted the notification and had to renmeber who it was. Overall how is it running now?

I think we may have rootkit here.. They like switching things on and off.
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
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#10 maartje

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Posted 16 February 2010 - 02:37 AM

Glad you found me again! you've been very helpful and patient with me

I followed your suggestions again and downloaded GMER (the one that saves it under a random file name). After that i turned off all my active programs and protection. I tried to run the scan twice but kept running in to the BSOD and my computer would crash. I did manage to complete the scan in safe mode and I will post the results. I should probably also note that I got to run the scan in normal mode for about 5-10 minutes before i got the blue screen and it already displayed a lot more results than the full scan in safe mode did.

I also saw your note about the BSOD so I am going to try to run the scan with "devices" unchecked and see if that helps.

Ill keep you posted on my progress, in the meantime I hope the safemode scan tells you anything. Thanks again for sticking with me

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-16 01:48:20
Windows 6.0.6002 Service Pack 2
Running: 8x70n2xr.exe; Driver: C:\Users\maartje\AppData\Local\Temp\fgrdifob.sys


---- Devices - GMER 1.0.15 ----

Device \FileSystem\fastfat \Fat 8E901A7A
Device \FileSystem\fastfat \Fat 8E8FE3D4

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#11 boopme

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Posted 16 February 2010 - 12:10 PM

We can also try this. If we still have difficulty I will send this thru the HJT/DDS forum.
Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 maartje

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Posted 16 February 2010 - 06:46 PM

hi, quick question..I think I'm doing something wrong. When I try to save mbr.exe to C:\ I get this message:

C:\mbr.exe
you don't have permission to to save in this location, contact the administrator to obtain permission

However, I am the administrator and the only user on this computer.

Any ideas?

#13 boopme

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Posted 16 February 2010 - 08:53 PM

OK maartje, we are having difficulties of the nature that can be too risky to force. Let's get a DDS log.
You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 maartje

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Posted 18 February 2010 - 05:17 AM

Hi, thanks again for your reply..

I read the links you put in your previous post and followed the exact instructions, the DDS scan went fine and i posted the results in a new post on the forum you suggested. Unfortunately the GMER scan is still not working. About five minutes into the scan my computer crashes no matter what settings I use.

I guess this problem is a lot more severe than I originally thought (or was hoping for). A lot of things that are very important to me are stored on this machine and I was trying to avoid having to get rid of it all and start over. Now I'm really thinking that re-formatting and re-installing is the only solution.

I am sorry that it took me so long to come to this conclusion and I am very grateful for all the advice you have given me. I will wait to see what answer I get on the DDS post, but I am starting to think my computer is beyond repair. I will post the link to my new post in case you are interested.

once again..thank you so much for your help, hopefully my computer will be back to normal soon. If you have any other thoughts, please let me know.

http://www.bleepingcomputer.com/forums/t/296669/was-re-directed-here-to-post-my-dds-logsany-help-is-much-appreciated/

#15 boopme

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Posted 18 February 2010 - 11:41 AM

Hello, no problem and your welcome. Do not fret GMER. it may be a day or so till they answer you but they will. It's importany to do it this way so we do not lose the PC...

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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