Greetings, recently my computer became infected with the "Antivirus Plus" malware. I followed all of the steps listed in this removal guide
, and that seemed to take care of the problem. However, when I started my computer up the next day, I noticed that I was getting several different pop-ups periodically while browsing in FireFox. Some were linking to bogus surveys, while others seemed to be related to something that I had typed into Google as a search. Additionally, I began receiving this error:
"Generic Host Process for Win32 Services has encountered a problem and needs to close."
With the additional details:
szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : mshtml.dll
szModVer : 7.0.6000.21183 offset : 000733a9
So, I thought maybe if I booted up in safe mode and completed all the steps on the aforementioned removal guide, that would help get rid of some lingering malware that may have resulted from the Antivirus Plus malware (please keep in mind that while I am fairly computer-literate, my knowledge of malware/viruses is rather minimal).
Anyway, when I went to boot up in safe mode, after selecting "Safe mode with networking" from the list, I came upon the dreaded BSOD. After disabling automatic restarts upon system failure, I found that there were only three characters printed on the blue screen, a "sideways L" character (rotate 'L' 90 degrees clockwise), followed by a space, followed by a question mark. I couldn't reboot with any input, I could only reboot using the power/reset button on my tower.
Can anyone help me with this?? I should say that this is not the first time I've had a virus on this machine, but have been able to fix them (seemingly) using MBAM, SuperAntiSpyware, etc. Any insight on this problem would be greatly appreciated!!