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#1 mwws

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Posted 11 February 2010 - 07:24 PM

My laptop has just recently started this and is very aggravating. it doesnt do it all the time but while browsing the web internet explorer will freeze up and says not responding at the top of the page.

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#2 quietman7

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Posted 12 February 2010 - 09:37 AM

In order to assist you effectively, we need more specific information. Please read Before you post about a problem, Some simple guidelines and How To Not Get or Give Technical Assistance on Usenet and Web Forums.

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using?
What actions (security tools, scans have you taken so far?
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#3 mwws

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Posted 12 February 2010 - 08:52 PM

sorry, i am running windows 7 and have already run malwarebytes. said no threats found.

#4 quietman7

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Posted 12 February 2010 - 08:56 PM

Please post the results of your last MBAM scan for review (even if nothing was found).

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Lets do another anti-malware scan.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.

-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#5 mwws

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Posted 12 February 2010 - 09:07 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3728
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

2/11/2010 6:31:23 PM
mbam-log-2010-02-11 (18-31-23).txt

Scan type: Quick Scan
Objects scanned: 104333
Time elapsed: 4 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 mwws

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Posted 12 February 2010 - 11:04 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/12/2010 at 09:55 PM

Application Version : 4.33.1000

Core Rules Database Version : 4583
Trace Rules Database Version: 2395

Scan type : Complete Scan
Total Scan Time : 00:18:25

Memory items scanned : 332
Memory threats detected : 0
Registry items scanned : 7339
Registry threats detected : 0
File items scanned : 27287
File threats detected : 37

Adware.Tracking Cookie
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\shewby@atdmt[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@adinterax[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@imrworldwide[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@ads.pointroll[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@serving-sys[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@content.yieldmanager[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@questionmarket[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@atdmt[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@bs.serving-sys[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@specificmedia[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@realmedia[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@interclick[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@tribalfusion[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@content.yieldmanager[3].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@adserver.adtechus[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@cdn4.specificclick[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@at.atwola[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@advertising[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@ads.sun[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@doubleclick[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@countrylife.joyeurs[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@pointroll[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@tacoda[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@media6degrees[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@247realmedia[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@revsci[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@microsoftsto.112.2o7[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@wachovia.112.2o7[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@ad.yieldmanager[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@ad.wsod[2].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@collective-media[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@adbrite[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@trafficmp[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@synacor.112.2o7[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@t.pointroll[1].txt
C:\Users\Shewby\AppData\Roaming\Microsoft\Windows\Cookies\Low\shewby@specificclick[1].txt

Trojan.Agent/Gen-FakeAlert[OShot]
C:\USERS\SHEWBY\DESKTOP\JUNK\OLD STUFF\DVDNEXTCOPY2\AP-DVP2985.INSTALLER.EXE

#7 quietman7

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Posted 13 February 2010 - 12:38 AM

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.[/i]
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator) from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#8 mwws

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Posted 14 February 2010 - 07:32 AM

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Sunday, February 14, 2010
Operating system: Microsoft Home Edition (build 7600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Sunday, February 14, 2010 07:47:09
Records in database: 3498271
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
F:\

Scan statistics:
Objects scanned: 97454
Threats found: 3
Infected objects found: 6
Suspicious objects found: 0
Scan duration: 02:15:49


File name / Threat / Threats count
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1clickdvdcopysetup.exe Infected: Trojan-PSW.Win32.Dybalom.p 1
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1Click_DVD_Copy_5.7.0.0_Uploaded_By_Mufa...rar Infected: Trojan-PSW.Win32.Dybalom.p 1
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\Alcohol 120\Alcohol_120__1.9.8.7612_Full.rar Infected: Trojan-Downloader.NSIS.Agent.dk 1
C:\Users\Shewby\Documents\LimeWire\Incomplete\Preview-T-5190541-carter hamric roll tide the new unreleased single.au Infected: Trojan-Downloader.WMA.GetCodec.s 1
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5190541-carter hamric roll tide the new unreleased single.au Infected: Trojan-Downloader.WMA.GetCodec.s 1
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5878020-carter hamric roll tide.au Infected: Trojan-Downloader.WMA.GetCodec.s 1

Selected area has been scanned.

#9 quietman7

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Posted 14 February 2010 - 08:40 AM

Please download OTM by OldTimer and save to your Desktop.
  • Double-click on OTM.exe to launch the program. (If using Windows Vista, be sure to Run As Administrator)
  • Copy the file(s)/folder(s) paths listed below - highlight everything in the code box and press CTRL+C or right-click and choose Copy.
:Processes
explorer.exe

:Services

:Reg

:Files
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1clickdvdcopysetup.exe
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1Click_DVD_Copy_5.7.0.0_Uploaded_By_Mufa...rar
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\Alcohol 120\Alcohol_120__1.9.8.7612_Full.rar
C:\Users\Shewby\Documents\LimeWire\Incomplete\Preview-T-5190541-carter hamric roll tide the new unreleased single.au
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5190541-carter hamric roll tide the new unreleased single.au 
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5878020-carter hamric roll tide.au

:Commands
[emptytemp]
[start explorer]
[reboot]
  • Return to OTM, right-click in the open text box labeled "Paste Instructions for Items to be Moved" (under the yellow bar) and choose Paste.
  • Click the red MoveIt! button.
  • The list will be processed and the results will be displayed in the right-hand pane.
  • Highlight everything in the Results window (under the green bar), press CTRL+C or right-click, choose Copy, right-click again and Paste it in your next reply.
  • Click Exit when done.
  • A log of the results is automatically created and saved to C:\_OTM\MovedFiles \mmddyyyy_hhmmss.log <- the date/time the tool was run.
-- Note: If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose Yes. After the reboot, open Notepad, click File > Open, in the File Name box type *.log and press the Enter key. Navigate to the C:\_OTM\MovedFiles folder, open the newest .log file and copy/paste the contents in your next reply. If not asked, reboot anyway.

Caution: Be careful of what you copy and paste with this tool. OTM is a powerful program, designed to move highly persistent files and folders and is intended by the developer to be used under the guidance and supervision of a trained malware removal expert.


Important Note: Your log shows that you are using file-sharing programs.

Using any peer-to-peer (P2P) or file sharing program (i.e. Limewire, eMule, Kontiki, BitTorrent, uTorrent, Azureus/Vuze) is a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information.

The reason for this is that file sharing relies on its members giving and gaining unfettered access to computers across the P2P network. This practice can make you vulnerable to data and identity theft, system infection and remote access exploit by attackers who can take control of your computer without your knowledge. Even if you change the risky default settings to a safer configuration, downloading files from an anonymous source increases your exposure to infection because the files you are downloading may actually contain a disguised threat. Many malicious worms and Trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities. In some instances the infection may cause so much damage to your system that recovery is not possible and a Repair Install will NOT help!. In those cases, the only option is to wipe your drive, reformat and reinstall the OS.

Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The best way to eliminate these risks is to avoid using P2P applications.Since the nature of P2P programs is counter productive to restoring your PC to a healthy state, I recommend that you remove all such programs to reduce the risk of infection and keep your system clean.

Using such programs is almost a guaranteed way to get yourself infected!!
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#10 mwws

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Posted 14 February 2010 - 10:39 AM

All processes killed
========== PROCESSES ==========
No active process named explorer.exe was found!
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1clickdvdcopysetup.exe moved successfully.
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\1Click_DVD_Copy_5.7.0.0\1Click_DVD_Copy_5.7.0.0_Uploaded_By_Mufa...rar moved successfully.
C:\Users\Shewby\Desktop\Junk\Old Stuff\Downloads\Alcohol 120\Alcohol_120__1.9.8.7612_Full.rar moved successfully.
C:\Users\Shewby\Documents\LimeWire\Incomplete\Preview-T-5190541-carter hamric roll tide the new unreleased single.au moved successfully.
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5190541-carter hamric roll tide the new unreleased single.au moved successfully.
C:\Users\Shewby\Documents\LimeWire\Incomplete\T-5878020-carter hamric roll tide.au moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public

User: Shewby
->Temp folder emptied: 97426667 bytes
->Temporary Internet Files folder emptied: 60281929 bytes
->Java cache emptied: 128123 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 50848 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 151.00 mb


OTM by OldTimer - Version 3.1.8.0 log created on 02142010_093100

Files moved on Reboot...
File C:\Users\Shewby\AppData\Local\Temp\~DF11C8806B31602587.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DF17C0DBC227FB3BCE.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DF2274CE99386A8F22.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DF2D29AD9594F21DD8.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DF7A87ED894FB6A084.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DF7A8AF804584E1521.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DFCA60F881867AAC80.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DFD1793497873012FC.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DFD1AC3D8DF509CB55.TMP not found!
File C:\Users\Shewby\AppData\Local\Temp\~DFF1FFEB9A3E9012A7.TMP not found!
File C:\Windows\temp\JET8E88.tmp not found!

Registry entries deleted on Reboot...

#11 quietman7

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Posted 14 February 2010 - 01:09 PM

Now reset Internet Explorer and let me know how your browser is working.
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#12 mwws

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Posted 14 February 2010 - 03:20 PM

thanks for all your help. seems to be much better now

#13 quietman7

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Posted 14 February 2010 - 03:39 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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