Windows 7 (latest updates)
Broken hardware: TSSTcorp CDDVDW TS-L633C ATA Device
I'm trying to fix my sisters new gateway that she bought just a month or 2 ago. She was attempting to get a Kodak printing station for her camera to work with her laptop. When she couldnt get it working she called me over asking for help. While i was messing with the kodak printer i noticed that her cd/dvdw drive stopped working when i was trying to get drivers off a CD. She says that she had installed some kodak easyshare software off of a CD just prior to me getting there.
So I'm not sure if it was something that I did while messing with the printer or if it was something that the kodak software did. I uninstalled the kodak software and even got another program from kodak (Kodak Clear Utility) to completely remove the software.... but still no luck.
While i was messing with the computer the only thing that i did that i can imagine causing this problem is that when i clicked "add printer" it asked which port with a drop down menu consisting of LPT1-3, COM1-4, FILE, USB001, and XPSPort. (now that im looking at this again i could of sworn that it had 2 USB options when i attempted this.... she has 4 USB plugs). I tried a few options, first being the USB (because its attached through USB), then i clicked a LPT, then a COM... i shouldnt have been clicking options that didnt seem relevant :/.
- If i uninstall the driver and restart the computer then it automatically tries to reinstall the driver, but it fails without giving me much info.
- its listed in device manager with they yellow sign
- troubleshooting detects that there is a issue with the hardware: error code 32, but when i click "more details" it says that there is a problem with PnP devices (might help)
Hope i gave enouph info, let me know if theres any other information i can give.