Posted 11 February 2010 - 03:15 PM
I was targeted by the internet security 2010 malware virus yesterday. I immediately recognised it as a threat and ran my spybot search and destroy program to try and eradicate it. I also ran an AVG serch of the system. HOwever all that this seems to have done, is to make it impossble to log in to any profile as when u log in, its logs straight back out again.
I have read a lot of forums today and realise that this is a fairly common symptom of this virus but i can not get round it. I did reboot in safe mode earlier today and ran another virus search using AVG in safe mode, but this has had little effect. Indeed i can now no longer start up in any sort of safe mode as the same cycle of login/ log out happens with those as well.
While in safe mode i had a look around various folders to try and see any suspect folders, and found one that had the same name as one prescribed on one of the forums i read; the folder was called smss32.exe. I tried to delete this file but was prohibbited from doin so as i think it said that i did not have access.
I have read in some of the forums about making a Bart preinstalled environment CD in order to get passed the login problem, but i have hit a snag with this as well and can not burn the cd using my uninfected laptop.
I am new to this site and my knowledge of the detailed working of computers is limited and so apologise if the information seems incomplete, but would be very greatful if you could assist with this problem.