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Google Search Redirects, and Malwarebytes won't update


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9 replies to this topic

#1 dwj1970

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Posted 11 February 2010 - 02:37 PM

I am running Windows XP, and have symantic anti virus continuously running, and I run Malwarebytes at least once a week.

Recently I was infected with Antivirus Soft and I used your self help guide to remove the infection, however, since then, when I use Google, and click on a link, I get redirected to a different site. Also, now when I attempt to update Malwarebytes, it gives me an error message.

Finally, when I attempt to access the malwarebytes website or the SuperAntiSpyware website, I get a display that says the site cannot be displayed, check for connection problems.

Any help would be greatly appreciated.

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#2 boopme

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Posted 11 February 2010 - 10:36 PM

Hello and welcome. Try this proceedure. First run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dwj1970

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Posted 11 February 2010 - 10:45 PM

i will do all the above at 8am my time (central time) and post the logs as soon as I am done. I realize that you all are spending your own time doing this and I truly appreciate the help.

thanks!!!!

#4 boopme

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Posted 11 February 2010 - 10:57 PM

You're welcome. i'll look back :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dwj1970

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Posted 12 February 2010 - 12:34 PM

Okay, I finally finished the instructions.

RKill Log is as followes:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as dwasmer on 02/12/2010 at 10:16:04.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\dwasmer\Desktop\IEXPLORE.EXE
C:\Documents and Settings\dwasmer\Desktop\rkill.pif


Rkill completed on 02/12/2010 at 10:16:09.



SuperAntiSpyware could not update. I received an error message asking to check if my firewall was preventing Superantispyware from connecting to the Internet. I ran the scan anyway, in safe mode, the log is as follows

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/12/2010 at 10:22 AM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 00:36:45

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 5474
Registry threats detected : 0
File items scanned : 42766
File threats detected : 0


Malwarebytes also would not update I got the error message

Error 732(12007, 0). I ran the scan anyway and the results are as follows:

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/12/2010 10:51:14 AM
mbam-log-2010-02-12 (10-51-14).txt

Scan type: Full Scan (C:\|)
Objects scanned: 228398
Time elapsed: 27 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




The redirecton of search engines still exists, and I could not download superantispyware from the website on my computer. I had to download if on another computer, copy to a disk, and load it on my computer from teh cd drive.

#6 boopme

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Posted 12 February 2010 - 01:19 PM

OK let's try 2 more things..
As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\ tc... so please follow our Removal Guide here http://www.bleepingcomputer.com/virus-remo...t-security-2010

You will move to the Automated Removal Instructions for Internet Security 2010 using Malwarebytes' Anti-Malware:

After you completed that post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 dwj1970

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Posted 13 February 2010 - 11:11 AM

Unfortunatly, I don't think that helped. When I followed the instructions, and attempted to click on the link that generates the randomly named malwarebytes file, the computer would not open the website and I got the message "Internet Explorer is Unable to display the webpage" So I downloaded the file onto a disk from another computer and inserted it into c/programfiles/malwarebytes

I clicked on the file, attempted to update malwarebytes, and got the same error Error 732(12007,0) Malwarebytes was unable to update.

I ran the scan anyway, and it detected no malicious items. At the end of the scan, My computer froze and went to a blue screen with the message that there was a Bad Pool Caller, and I should shut off the computer and restart it if this was the first time I had seen this message. So I restarted the computer.

I then attempted to access the ESET online scan, and again got the error that "Internet Explorer is Unable to Display the Website" I attempted to type the address into the address bar and got the same message. I am unable to access the webpage to do an online scan

#8 boopme

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Posted 13 February 2010 - 03:14 PM

OK, let's move this over to HJT as we have a rootkit or a few. We can run GMER here but it's in the instructions below. I am sure you willl still need a script written to cure this so...

You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dwj1970

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Posted 13 February 2010 - 04:56 PM

Thanks, thats what i figured, when I could not access the scanning sites. I will post in the correct forum. Thank you for your help!!!! I appreciate all you do.

#10 Orange Blossom

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Posted 15 February 2010 - 01:15 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295935/search-engine-redirectionunable-to-access-malware-removal-websites/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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