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firefox browser gets redirected, gmer doesn't complete


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#1 drewp

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Posted 11 February 2010 - 10:18 AM

I have an asus netbook PC with XP home. Firefox does not go to the intended URL when I click on a link, and also the "back" button does not go to the previous URL.
I ran some of the assessment tools (otl, dds, mbam, gmer) in anticipation of receiving help. I did generate reports from all of these tools except gmer.
Running gmer causes problems.

* The first time it ran it appeared to complete but the PC became unresponsive and I was not able to save the log file. The only warning that I saw (that I remember seeing) was in a sequence of lines that all reported copies of the MBR. The last two entries in the list said something like "possible rootkit behavior" or something like that.
* The second time I ran GMER the screen saver kicked in, when I logged in again I got the "windows encountered and error ..... would you like to send a report".
* The third time I ran GMER I kept moving the mouse to prevent the screen saver from activating, and the computer screen changed to a background color with text, then rebooted. I didn't notice it quickly enough to read to screen.

Do you think some evil has crept into the PC?

Thanx,
Drew

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#2 boopme

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Posted 11 February 2010 - 01:21 PM

Hello we will need a couple of logs.

You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
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#3 Orange Blossom

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Posted 11 February 2010 - 09:23 PM

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295036/firefox-browser-gets-redirected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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