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XP help is stuck at the turn on screen


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#1 Wally B5

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Posted 11 February 2010 - 07:13 AM

i have a gateway pc and when i turn it on it will say window didnt start successfully and let me pick from one of those
safe mode
safe mode W/ network
safe mode W/ Command pro
or start with last know good setting
or start windows normal
but if i pick anyone with safe mode it freeze
or if i pick start with last good setting or normanl
it go back go the gateway screen and back to the same screen
please help and get me out of this loop

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#2 sarunk

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Posted 12 February 2010 - 04:22 AM

We have to find what is the error code(Whether its a problem with driver, file missing or hardware issue....)

Turn on the computer when you see the gateway logo on the screen, keep tapping f8 key on keyboard and you will see "Advanced Boot Options".
Select "Disable Automatic Restart when computer failure" and press enter.
This will display some error codes.
Post what is the error code so that we can suggest troubleshooting according to that.

#3 Wally B5

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Posted 12 February 2010 - 04:33 PM

We have to find what is the error code(Whether its a problem with driver, file missing or hardware issue....)

Turn on the computer when you see the gateway logo on the screen, keep tapping f8 key on keyboard and you will see "Advanced Boot Options".
Select "Disable Automatic Restart when computer failure" and press enter.
This will display some error codes.
Post what is the error code so that we can suggest troubleshooting according to that.


i got the blue screen and
code
0x0000007E (0xC000001D, 0X80537008, 0XBACEF3B8, 0XBACEF0B4)

#4 hamluis

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Posted 12 February 2010 - 04:56 PM

The 7E error code is one of the most used, vaguest around.

Do a search of your system for any .dmp files, please.

Start/Search...all files....type *.dmp in the box for searchname, including system and hidden files in the search.

Louis

#5 Wally B5

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Posted 12 February 2010 - 06:55 PM

The 7E error code is one of the most used, vaguest around.

Do a search of your system for any .dmp files, please.

Start/Search...all files....type *.dmp in the box for searchname, including system and hidden files in the search.

Louis


But i cant get into windows

#6 hamluis

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Posted 12 February 2010 - 07:17 PM

MY error, Mr. Senility is winning today :thumbsup:.

Do you know how to use your Gateway CDs...for attempted repairs or reinstalls?

You can download an .iso file that will eventually be turned into a bootable CD containing the XP Recovery Console.

How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/

Once that is done, try running the chkdsk /r command.

How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk

Louis

#7 Wally B5

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Posted 16 February 2010 - 05:51 PM

Thanks i got in back to working now and still have all my files thanks a lot

#8 hamluis

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Posted 16 February 2010 - 05:54 PM

Glad it worked out, happy computing :thumbsup:.

Louis




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