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can't get internet after removing malware


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#1 jbinbi

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Posted 10 February 2010 - 11:15 PM

after deleting malware using malwarebytes and combofix, everything looked good, but couldn't get internet. Was able to get on lan, had an ip but couldn't get to internet. Tried running winsockfix as thought i had problem. My dyndns updater showed me a 'winsock' error, so i figured that was the issue.

However, after running winsockfix, I now get an error when clicking on properties in network connection, (or double clicking on litttle networkdisplay icon in network connections to get options for network properties) . Error diaglog box 'an unexpected error occured'.

I wanted to try to hard code, ip and dns, but can't even get properties dialog box.

tried a /scannow to see if all was installed, no errors came back.

Any help here is greatly appreciated. Thanks!

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#2 jbinbi

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Posted 11 February 2010 - 08:22 PM

bump. any help from anyone?

#3 boopme

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Posted 11 February 2010 - 08:29 PM

Hello, see if these work.

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."

Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation. If your ISP provider insists that your connection is coming through, the problem must be at your end.

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
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#4 Orange Blossom

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Posted 11 February 2010 - 09:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295101/think-i-fixed-sheur-cant-get-back-on-internet/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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