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Internet Explorer Won't Start


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#1 Modsci

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Posted 10 February 2010 - 07:46 PM

Hello Again,

Dell Dimension E521, Windows XP Pro w/SP2

I have a friend's machine I'm trying to fix. Originally it wouldn't boot up at all, so I did a Windows XP re-install; now it boots, but won't allow IE to start. It makes a shortcut on the screen, as many times as I double-click the IE icon. When I select the IE icon, and right click, it shows "Create Shortcut", "Delete", "Rename", and "Properties".

I tried going to "My Computer/C:/Program Files/Internet Explorer" found the right icon, but that way won't start IE either.

The machine was said to have gotten 2 trojans, "Backdoor TDS..." and Trojan.fakeAv..." but those have been removed with MBAM. I'm running SuperAntispyware on now, to see what that finds. I also updated and ran Norton Antivirus.

Any ideas??

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#2 hamluis

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Posted 10 February 2010 - 08:28 PM

My understanding is that...TDSS rootkit is one of those things that requires a clean install...to be sure of the integrity of the system.

At least, that's the way I remember it...but I'm no authority of any sort on malware.

Louis

#3 Modsci

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Posted 10 February 2010 - 09:29 PM

Additional information for what it's worth:

I tried booting into Safe Mode, which the machine will do. But the same problem occurs, IE makes a shortcut, the right-click on the IE icon shows the same items as above.

IE tries to start, but a message window pops up: "Internet Explorer has a problem and had to shut down - Send Error Report to Microsoft - Don't send."

I found a reference to this in another forum about re-registering IE, and will try that next.

#4 Modsci

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Posted 11 February 2010 - 05:56 PM

Re-registering IE using regsvr.exe.......ieproxy.dll didn't help.

I copied Foxfire on a CD and installed it. Seems to work fine. So it looks like an IE problem.

I'll wait awhile and see if anyone posts a possible solution.

#5 boopme

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Posted 11 February 2010 - 08:26 PM

Hello modsci,to expand upon hamluis' observation,here is some information to consider with a TDDS Roorkit.
Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do


Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?


Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.
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#6 JoshuaGaler

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Posted 11 February 2010 - 11:34 PM

HI!!
One more trick hope it works for you I did and work for me.
As you said the malware is been removed. Still scan you computer check for any is there after update.
Download the version you need to install in your operating system and install it. I tried this many a time and ti works for me.




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