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Stuck in a loop


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22 replies to this topic

#1 iJoe

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Posted 10 February 2010 - 06:42 PM

My computer is stuck in a loop. My computer starts and the welcome screen comes up and my desktop shows, for about 10-20 seconds it brings up the background but no icons. It then automatically logs off and it goes back to the account selection screen where you choose which account you want to go on (ex: Administrator, etc). I have started it in Safe Mode, but it still just does the on/off loop.

I'm on a HP Pavilion Windows XP.

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#2 hamluis

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Posted 10 February 2010 - 06:48 PM

May be useful, Logon, Logoff Loop - http://thinkinginpixels.com/quick-fixes/fi...onlog-off-loop/.

Louis

#3 iJoe

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Posted 10 February 2010 - 10:26 PM

Thanks for the quick reply. I was able to do a system restore. Everything's fine but when I try and open C:\Documents and Settings\HP_Administrator I get an error that says:
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

#4 Budapest

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Posted 10 February 2010 - 10:29 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 iJoe

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Posted 11 February 2010 - 02:04 AM

Thanks for the quick reply, but unfortunately it didn't work. I keep getting the error.

#6 Budapest

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Posted 11 February 2010 - 02:13 AM

Go Start > Run and type "eventvwr.msc" (without the quotes). Click on Application and select the most recent winlogon entry. It should give the chkdsk log. Post the log back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 iJoe

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Posted 11 February 2010 - 05:50 PM

I found the winlogon, but how do I find the chkdsk log?

#8 Budapest

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Posted 11 February 2010 - 06:14 PM

If you double-click the winlogon entry it should open up.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 iJoe

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Posted 11 February 2010 - 06:18 PM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 2/11/2010
Time: 2:52:00 PM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Is it this?

#10 Budapest

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Posted 11 February 2010 - 06:46 PM

No that is not the one unfortunately. I guess that you will have to look through and see if there are any more Winlogon entries. The log should look something like this:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up instance tags for file 0x11eb0.
299776 file records processed.

1042 large file records processed.

0 bad file records processed.

2 EA records processed.

73 reparse records processed.

373682 index entries processed.

0 unindexed files processed.

299776 security descriptors processed.

Cleaning up 9505 unused index entries from index $SII of file 0x9.
Cleaning up 9505 unused index entries from index $SDH of file 0x9.
Cleaning up 9505 unused security descriptors.
CHKDSK is compacting the security descriptor stream...
36954 data files processed.

CHKDSK is verifying Usn Journal...
138199384 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
299760 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
14037586 free clusters processed.

Free space verification is complete.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

156248317 KB total disk space.
99447016 KB in 241578 files.
140880 KB in 36957 indexes.
0 KB in bad sectors.
510077 KB in use by the system.
65536 KB occupied by the log file.
56150344 KB available on disk.

4096 bytes in each allocation unit.
39062079 total allocation units on disk.
14037586 allocation units available on disk.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 iJoe

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Posted 11 February 2010 - 06:50 PM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 2/10/2010
Time: 9:29:41 PM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP_PAVILION.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 5424 unused index entries from index $SII of file 0x9.
Cleaning up 5424 unused index entries from index $SDH of file 0x9.
Cleaning up 5424 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

234910430 KB total disk space.
64212548 KB in 144889 files.
55600 KB in 17440 indexes.
0 KB in bad sectors.
385710 KB in use by the system.
65536 KB occupied by the log file.
170256572 KB available on disk.

4096 bytes in each allocation unit.
58727607 total allocation units on disk.
42564143 allocation units available on disk.

Internal Info:
e8 a3 02 00 23 7a 02 00 68 a8 03 00 00 00 00 00 ....#z..h.......
e5 02 00 00 02 00 00 00 07 1c 00 00 00 00 00 00 ................
3a c2 91 0d 00 00 00 00 34 1c 04 79 00 00 00 00 :.......4..y....
ae d8 b3 47 00 00 00 00 b0 fb 4d 5f 06 00 00 00 ...G......M_....
d6 c0 8a 1c 08 00 00 00 e8 44 6d 51 0f 00 00 00 .........DmQ....
99 9e 36 00 00 00 00 00 a0 39 07 00 f9 35 02 00 ..6......9...5..
00 00 00 00 00 10 39 4f 0f 00 00 00 20 44 00 00 ......9O.... D..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#12 Budapest

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Posted 11 February 2010 - 07:06 PM

Your log looks okay - no bad sectors.

Let's check for viruses:

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 iJoe

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Posted 11 February 2010 - 07:38 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3728
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

2/11/2010 4:37:47 PM
mbam-log-2010-02-11 (16-37-47).txt

Scan type: Quick Scan
Objects scanned: 135180
Time elapsed: 22 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 Budapest

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Posted 11 February 2010 - 10:23 PM

Does this apply to you?

http://support.microsoft.com/default.aspx?...b;EN-US;q275599
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 iJoe

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Posted 12 February 2010 - 12:50 AM

I sometimes get an error that says something like that.




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