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Multiple pop-up warnings (DLL mostly), suspect system infected


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3 replies to this topic

#1 FamilyGuy

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Posted 10 February 2010 - 03:24 PM

First time poster. Not sure where to start. Please direct me to the appropriate forum area please.

System: HP Pavilion a720n
Processor: AMD Athlon XP 3200+
OS: Windows XP Home Edition Version 2002 Service Pack 2

Upon startup:

  • RunnerError - Runner file name (Updates from HP.exe) lacks a - (the app separator)

Upon opening many apps:

  • jusched.exe - Bad Image : The application or DLL C:\WINDOWS\system32\wvutqpm.dll is not a valid Windows image. Please check this against your installation diskette.
  • CiceroUIWndFrame: OUTLOOK.EXE - Bad Image : The application or DLL C:\WINDOWS\system32\wvutqpm.dll is not a valid Windows image. Please check this against your installation diskette.

Upon opening PDF files:

  • Font Capture: AcroRd32.exe - Bad Image : The application or DLL C:\WINDOWS\system32\wvutqpm.dll is not a valid Windows image. Please check this against your installation diskette.



Other issues:

  • McAfee Security Center - not sure it's really updating - I kick off scans, but the Report Log Recent EVents only show activity from last summer '08
  • Windows Update is not working - seems the Background Intelligent Transfer Service will not start. "The Background Intelligent Transfer Service service terminated with service-specific error 2147942405 (0x80070005)."


Apologies for starting here - not sure which forum to start in.

Edited by FamilyGuy, 10 February 2010 - 03:26 PM.


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#2 FamilyGuy

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Posted 10 February 2010 - 04:36 PM

Google has helped me identify that the HP.exe Runner file issue is likely related to back when I ran some malware detection that detected and removed backweb, on which the HP Update service apparently depended. Options now are probably either to restore backweb or to simply disable automated HP updates in the startup group via msconfig. So this is the easy one to get past, and only annoys at startup anyhow.

The other DLL issues are the ones that are more annoying, and which I suspect indicate a more serious underlying problem?

#3 FamilyGuy

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Posted 12 February 2010 - 09:39 AM

I didn't get any reply here, possibly because I replied to it myself earlier and took away the 0 replies (bumped?), so I created a forum entry in the forum called "HijackThis Logs and Virus/Trojan/Spyware/Malware Removal" and attached DDS logs (Pseudo HJT report). GMER caused reboots after ~2 hrs each attempt.

#4 Orange Blossom

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Posted 12 February 2010 - 10:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295210/pop-up-warnings-dialogs-about-dlls-not-being-valid-windows-images/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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