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Computer won't boot


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#1 roro308

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Posted 10 February 2010 - 11:01 AM

Hi,

I have a Dell Dimension 2400 running windows xp. I originally had a problem with malware that was causing the computer to freeze. One of your moderators helped me with that, and the last thing he told me to do was download and run OTC. I did that and everything seemed ok. I did not use the computer since then, and when I tried to start my computer, it would get to the windows welcome screen and hang up. I tried to do a repair, but now it starts to load everything, but once it gets past the part where it tells you the language is set to english and press next to continue, it restarts. ( After I press next). Is there anything I can do?

Thanks

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#2 rudi5

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Posted 10 February 2010 - 11:19 AM

Out of curiosity, did you get some windows updates just before this problem started? Because I had a similar problem, and thought it was resolved, but when I tried to reboot after a windows update I started getting the blue screen o' death...

#3 roro308

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Posted 10 February 2010 - 11:25 AM

I'm not really sure, as it's my mom's computer and I'm trying to fix it for her. I do believe that it tried to install service pack 3, but got a message that some things could not be installed. This had also happened before any of the original problems began.

#4 hamluis

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Posted 10 February 2010 - 12:18 PM

Were you actually given the "all clear" by the personnel in whichever BC malware forum you originally posted in?

Someone actually told you that the system was free of known malware?

Louis

Edit: Disregard, I just took a look at your HJT forum thread, http://www.bleepingcomputer.com/forums/topic286181-15.html.

Edited by hamluis, 10 February 2010 - 12:22 PM.


#5 hamluis

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Posted 10 February 2010 - 12:24 PM

No error message when attempting to repair install?

No error message at hanging welcome screen?

Louis

#6 roro308

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Posted 10 February 2010 - 12:32 PM

No error message at all. It just hangs at the welcome screen, and now trying to repair, it just restarts at the same point every time.

#7 hamluis

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Posted 10 February 2010 - 12:53 PM

OK, thanks.

Can you access the XP Recovery Console?

If not, you can burn a CD containing such: How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/

I would try running the chkdsk /r command from the RC.

How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk

IMO, the fact that the system reboots during a key install routine...points to possible hard drive problems.

Louis

#8 roro308

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Posted 10 February 2010 - 03:14 PM

I did the chkdsk / r in the recovery, and restarted. It said it found and fixed 1 or more problems on the drive. It brought me back to the setup screen and continued to the same point and restarted again.
So if it's the hard drive, do I need to replace it, and can anything be retrieved from the old drive?

#9 hamluis

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Posted 10 February 2010 - 03:19 PM

Well...let's run a diagnostic on the hard drive before we write it off.

Start/Run...type devmgmt.msc and hit Enter.

Click the plus sign in front of Disk Drives...post what appears as subcategories.

Louis

#10 roro308

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Posted 10 February 2010 - 03:24 PM

I can't even get to the start option.

#11 hamluis

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Posted 10 February 2010 - 03:53 PM

Disconnect the power cord, open the case...take a look at the hard drive. If you cannot read the printing on the hard drive...loosen the screws which secure it in the case.

Post the manufacturer and model. (Example: Samsung SP2514N). The manufacturer will probably be in bold, large letters, with the model in smaller bold letters.

Louis

#12 roro308

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Posted 10 February 2010 - 04:31 PM

Western Digital - WD400

#13 hamluis

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Posted 10 February 2010 - 06:37 PM

Thanks, you can reconnect the drive to your system.

http://www.tacktech.com/display.cfm?ttid=287#wdc

The SeaTools for Dos is the utility you want. Either the floppy version or the CD version, your preference.

Run the long/extended test, if a long and short are offered.

The utility runs from either floppy or CD so it doesn't matter that your system doesn't properly boot now. Since you probably have a floppy, I suggest downloading the floppy version.

Post the results of the long test.

Louis

Edited by hamluis, 10 February 2010 - 06:38 PM.


#14 roro308

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Posted 10 February 2010 - 08:09 PM

Hi Louis,

It didn't give me an option, it just started when I turned the computer on. Since I can't get into that computer, I had to write down the results and type them below.

Drive List
Model ID Serial # Revision: 6:04GO Test Progress: Idle

Selected Drive Information:
Device 0 is ATA Device WDCWD400EB-75CPFO WD-wMAATF981428 On Generic PCI ATA
Max Native Address 78165359
Device is 28 Bit Addressed - Number of LBAs 78165359 (40.021 GB)
This Drive Does NOT Support Security Features
SMART is supported and ENABLED
SMART has NOT been tripped
DSP Is Supported
Logging Feature Set is NOT Supported
POH 22892

Test Information and Results:
Scanning for controllers...
Scanning for devices...
Scanning for devices on Generic PCI ATA...
Detected 1 devices
Device Scan Complete

Thanks
Dawn

#15 hamluis

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Posted 10 February 2010 - 08:35 PM

Try again...that doesn't even look like any diagnostic was run.

The scan referred is just the detection scan.

After that is done, you should be presented with various options.

Louis




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