I received an odd email from them ( rcmding www.okisell.com) email was suspicious googled www.okisell.com and found following links saying her acct cld be hijacked /pc cld be infected etc ..and actions to take ..
I called to see if they were having probelms and inform re email & turned out they were havng reconnect disconnect issues and other annoying problems, inlcuding occasional boot issues which I thought could have been indication of malware infection so I suggested they backup their files and then download and install Malwarebytes and Superantispyware and do a scan in Safe mode and send me the results ..
The next day I called and discovered they were unable to do that as by this point they cld not even get online .. They were going to scan with Norton 360 .. So I sugg they do this in Safe mode ..What I did not say is HOW to get into safe mode aargh I feel so stupid I cld kick myself ( and that has made their problem worse) .. Safe mode was entered via msconfig not rebooting and tapping F8 and now they got stuck in a Safemode Reboot cycle ..
After a number of reboots they managed to get into advanced boot options and tried "last known good configuration" but this failed ..
Yesterday the laptop would not boot at all – I sugg they follow advice from acer website for laptops that woudl not boot ..
1. Shutdown and Unplug your laptop.
2. Remove the battery from the laptop.
3. Wait 2-3 minutes
4. Now press ON (power button on laptop) for 1 minute
5. Then release the finger and wait one more minute.
6. Now plug in the power cable (dont insert battery yet) and press ON button.
This at least enabled laptop to power on /start but not get past black screen
I tried the Acer Aspire website for advice not much help BUT I found a number of posts elsewhere of people referring to booting their Acers to black screens and being advised by Acer support to update their Bios with latest ones..
I know this is not something you should not do unless needed but I was wondering if this could also be causing black screen problems.. The Acer website was showing a BIOS upgrade for the 5738 dated ..jan 2010 heres a link to it http://preview.tinyurl.com/dbdbds
On googling for info on failed syst restore causes I found Norton 360 cld be the reason for the Restore failure apparantly the "Tamper Protection" blocks the restore..
There is more info about this at symantec and the advice was uncheck/disable Tamper Protection before using restore.. So maybe if I can disable that we can restore to an good config but HOW can I do this if I cant get the PC to boot properly?
Re win7 Rescue /Recovery Disks
Their laptop came preinstalled with win7 and they don't have a rescue disk made AND backups were not made !Hence not wanting to do factorey reset
So I am not sure what to try next.. LAST resort will be reset to factory settings but am hoping other things to try .. Please can someone give me some suggestions /advice on what to do..
I have been reading about using Linux Cds using them to either rescue a Windows PC/laptop or also to get access to personal files on an unbootable PC/laptop and copy/backup to an external HD..I am not looking to install linux just run off a cd .. The Laptop is hundreds of miles away from me so I wondered about purchasing a disc and getting it sent to her so she could boot from it.. would this work ...?
Which LINUX CD?
Can someone poss guide me through how to choose a suitable solution is there a paticularly user friendly one?
As stated she is running Win7 on Acer Aspire 5738 and I am running Win Vista Home Premium SP2 on Toshiba Satelite Pro A300-1O9 ( so ideally a CD that would work on both pcs wld be great for future problems..
I haven't a clue where to start Knoppix, Linux Live ,Ubuntu, Damn Small Linux or others.. I have been to a number of their sites to read up on them although am not fully confortable with downloading them to burn an ISO cd .. In fact I have been considering purchasing a linux CD and posting it to my friend ( assuming its not too complex ..
I live in the UK and have found whilst on KNoppix site that you can buy ready made cds and they gave a few International resellers - I have been to some of the retailers BUT my question is where to start.?
Thanks in advance for your help I look forward to your reply
Edited by tamba1, 10 February 2010 - 07:40 AM.