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Help paypal wont load :(


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#1 eggybread

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Posted 10 February 2010 - 07:28 AM

I was infected with the 'security center' virus which I got rid of but since then paypal homepage wont load, I cant log in! Also there are a couple other sites that just wont load.
I have tried IE/firefox both with no add ons and still wont load
Any suggestions on what might be going on and how I can access my paypal please?????

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Sashacat

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Posted 10 February 2010 - 02:21 PM

Your initial post did not specify which (if any) antivirus program you are using.

Get (and use) the following free programs:
(Make sure you get the latest updates for each program before you scan.)

SUPERAntiSpyware:
http://www.superantispyware.com

Malwarebytes` Anti-Malware:
http://www.malwarebytes.org/mbam.php
(Other posts on this site recommend renaming the file to zztoy.exe before saving it to your desktop)

AVG Anti-Virus Free Edition
http://download.cnet.com/AVG-Anti-Virus-Fr...4-10320142.html
http://free.avg.com/us-en/homepage

If SUPERAnti-Spyware, Malwarebtes' Antimalware, AVG Antivirus find/fix infections, you may want to delete your restore points (to ensure there are no infected restore points). To delete all restore points, go to Control Panel, System, System Restore tab, put a checkmark in "Turn Off System Restore" and hit Apply.

CCleaner:
http://www.ccleaner.com/
Take the tour, see what the program does, look at the screen shots.
It not only cleans your computer, it also has a Registry tool that will check for/fix registry errors, and an "uninstall programs" tool and a "startup" tool (that you can use to stop bad things from running on boot).

Run an online scan with Kapersky:
http://www.kaspersky.com/kos/eng/partner/d...kavwebscan.html

(After you get all of this fixed, you will probably want to turn System Restore back on. To turn System Restore back on, go to Control Panel, System, System Restore tab, click to take the checkmark out of "Turn Off System Restore" and hit Apply. Then hit OK to close. )

Please report back with the results of the scans and whether you are still experiencing symptoms of infection.


(Side note: After a scan that results in infections found/fixed, I always scan again, to make sure it comes up "clean")

Good luck :thumbsup:
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 Animal

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Posted 10 February 2010 - 03:36 PM

Checked to see all cookies and cache cleared? Also check for a corrupt HOSTS file.

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#4 eggybread

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Posted 22 February 2010 - 09:21 AM

Hi there,it seems it isnt just paypal that wont load, the checkout for itunes wont load either, nor will a couple other sites. Some are ok

Any suggestions please Id be very grateful!

#5 Sashacat

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Posted 23 February 2010 - 09:39 PM

Hello :thumbsup:

I wanted to let you know that this afternoon I learned (from a Global Moderator on this site, whose knowledge and experience I have a great deal of respect for) it is NOT a good idea to use CCleaner, and that the bleepingcomputer website does NOT recommend the use of CCleaner, or any other automated registry cleaner program.
The reason for this is because using these types of programs can cause problems.
I trust that advice, and encourage you to as well, because I want you to have the BEST (and safest) help there is.

The bleepingcomputer website DOES recommend the use of ATF Cleaner.
I have used that program, and it does a good job.
It's free, and you can get it here:
http://www.atribune.org/index.php?option=c...5&Itemid=25
The following is copied/pasted from atribune's website:
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Notes for Windows Vista users:
On Windows Vista that "Windows Temp" is disabled, to empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator"


-----------------------------------------------------------------------------------
If we don't change the direction we are going,
We are likely to end up where we are headed.

#6 eggybread

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Posted 24 February 2010 - 03:06 PM

Thanks for the link but it still wont work, im at my wits end :thumbsup:

#7 jburd1800

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Posted 24 February 2010 - 07:42 PM

The link for ATF cleaner worked fine for me.
Ccleaner is fine for temp files etc to get rid of the misc. junk. Stay away from the registry cleaner portion of cleaner and it will be fine.
http://www.ccleaner.com/

John

“May the sun bring you new energy by day, may the moon softly restore you by night, may the rain wash away your worries, may the breeze blow new strength into your being, may you walk gently thorugh the world and know it's beauty all the days of your life.”


#8 eggybread

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Posted 25 February 2010 - 05:35 PM

Sorry, no I meant the paypal wont work or the checkouts, I ran the cleaner and it cleaned up but hasnt sorted my problem! :thumbsup:

#9 eggybread

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Posted 01 March 2010 - 07:49 AM

Hi there I still cant load some checkouts, apart from totally replace my hard drive is there anything else I can do?

#10 eggybread

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Posted 05 March 2010 - 02:46 PM

Please help :thumbsup:
What could be causing certain sites to be not allowed? I dont get it

#11 Sashacat

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Posted 08 March 2010 - 10:10 AM

Hello :thumbsup:
Have you followed the advice given by Animal (Site Admin):

Checked to see all cookies and cache cleared? Also check for a corrupt HOSTS file.



In view of the fact that your topic was originally posted in the
Windows XP Home and Professional forum, I am inclined to think you have Windows XP.
At the bottom of the Microsoft article, please confirm that it applies to YOUR operating system:
Here's the Microsoft article on the Hosts file:
How do I reset the hosts file back to the default?
http://support.microsoft.com/kb/972034
If we don't change the direction we are going,
We are likely to end up where we are headed.

#12 eggybread

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Posted 09 March 2010 - 04:54 PM

Yes i have XP, thanks for the reply I will follow the link :thumbsup:

#13 eggybread

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Posted 09 March 2010 - 05:09 PM

Thank you thank you thank you soooo much i did the above and its worked!!!!!!!!!!

I can get into paypal finally after weeks of it being blocked Im soooo happy thankyou!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#14 Sashacat

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Posted 10 March 2010 - 05:47 AM

:thumbsup: Thanks to Animal ! :flowers:
If we don't change the direction we are going,
We are likely to end up where we are headed.




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