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Need help in prepping for logs?


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5 replies to this topic

#1 jacobypatek

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Posted 10 February 2010 - 06:53 AM

I just want to start by saying that I have YourPCProtector as a rogue on my laptop. I first tried to follow the steps under the Spyware removal tab, but the first step of downloading rkill failed. It said it didn't recognize or knows how to open the file "pev.rkexe".

So I figured I would do the preparation guide steps to get my logs uploaded to this forum. But when I tried to run DDS, it won't allow me to. A box appears that reads "The file evP.exe is requesting permission". I want to add that I am on the administrator user account. So I can't post a log or run any of the programs needed to get rid of this rogue.

My other concern is that while in the infected user account, Account 1, I keep getting popups and such. But when I log into Accounts 2-5, the popups don't appear and it seems the rogue is only affecting 1 of the 5 user accounts. Is this normal? would deleting this user account solve the issue? My assumption is no as all the registry and files affects all accounts but wondering why only 1 account is getting the visual problem of popups appearing. other than that, internet is fine, programs run fine.

Any advice would be greatly appreciated.

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#2 jacobypatek

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Posted 12 February 2010 - 04:57 AM

I am not bumping to be impatient, but even the local "Geeksquad" at best buy didn't know what to do. Any advice would be appreciated.

#3 Arctic

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Posted 12 February 2010 - 08:54 AM

Try downloading all four versions of rkill onto a clean computer if one is accessible.

if one isn't, use one of your other accounts and download the rkill program and malwarebytes anti-malware.

put them either onto a flash drive or burn them to a cd.

I would advise if you are burning to cd, creat multiple copies of these files under different names,

rename the files on download such as

mbab-setup.exe -> explorer.exe

rkill.com -> blast.com
rkill.scr -> blast.scr
rkill.exe -> blast.exe
rkill.pif -> blast.pif


if you are able to do this, run rkill until one seems to stop the pc protector program

quickly install malwarebytes anti malware

update it, and then run a quick scan

any problems found, select them and remove them.

Edited by Arctic, 12 February 2010 - 08:55 AM.

I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#4 bigdaddydave

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Posted 13 February 2010 - 05:26 PM

My question is related to jacobypatek's, and an answer may or may not be helpful to him.

I too tried to run rkill (for a different instance of malware). And I also immediately get a Windows dialog box saying...

Windows cannot open this file:
File: pev.rkexe

I assume this is rkill attempting to open a file; should I attempt to help it by suggesting a program? If so, which one? (Or is it malware at work?)

FYI, I stopped rkill, leaving the Windows dialog box open. This time I got a "Warning! Virus detected" popup that is probably malware-related, in addition to another "cannot open pev.rkexe" message. Rkill doesn't seem to want to progress past this point.

I tried all four versions of rkill (renamed randomly), but none of them wants to run.

#5 quietman7

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Posted 13 February 2010 - 05:47 PM

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.
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#6 jacobypatek

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Posted 16 February 2010 - 05:02 AM

Okay I got rkill and malwarebytes to run on the infected user account 1. But the popups still appear. I recognized that other members are told to run ATP and SUPER, is that recomeneded in my case?

Also, I really want to know if yourpcprotector is supposed to attack all user accounts, or just the 1 that is infected? It worries me because it does seem strange that it only affects 1 account.




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