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Bad image - and links going incorrect location


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4 replies to this topic

#1 Glyn Elrod

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Posted 10 February 2010 - 12:54 AM

We are receiving bad image messages. For example, when logging into Microsoft Outlook a message something like "ctfmon.exe-bad image"....globalroot/systemroot/system32/4DW4R.....etc is not a valid Windows image...."

This happens with Outlook, Task Manager and IE 7.0.

We are also seeing re-directs in both Firefox and IE. For example, you google a topic, and, rather than taking you to the link you have selected, we are taken to a travel site, or, a yellow pages site. In fact, we had the embarrassing incident with this taking us to a graphic porn site with our 9 year old girl looking.

I've tried the PC Tools Spyware Doctor but that has done nothing.

I've downloaded Combofix, and ran the scan. I've saved the log file, but really don't know what to do with it. Obviously I need some assistance before moving forward.

If necessary, I'll try to get screen shots of the messages. I was hoping that what I've encountered is happening frequently, and you are familiar with these.

Your assistance will be greatly appreciated.

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#2 Sashacat

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Posted 10 February 2010 - 10:38 AM

Hello.
I searched and found this:
http://www.geekstogo.com/forum/rundll32-ex...up-t263233.html

It has very detailed instructions.

Good luck :thumbsup:
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 Glyn Elrod

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Posted 10 February 2010 - 11:08 PM

Thank you for response.

Unfortunately, tonight I tried what was suggested at http://www.geekstogo.com/forum/rundll32-ex...up-t263233.html. It didn't work.

The "bad image" messages continue to appear.

Also, as I mentioned yesterday, my selections are being redirected. When attempting to find StartupLite through google, everytime I clicked on the link I was transferred to a site that was completely unrelated.

Thus, I have two major problems; neither have been fixed.

Other suggestions?

#4 Sashacat

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Posted 12 February 2010 - 11:49 AM

Regretfully, I do NOT know how to fix the issues you are experiencing.
I searched the forums on this site, and it appears there are OTHER users also experiencing "bad image" and redirects as well.
I was unable to find a successful resolution in those posts.

I DO have one recommendation, though.

member boopme is a Moderator, and is VERY knowledgeable, and I am confident boopme would be able to either provide the answers you need, or point you in the right direction.
This is the profile for boopme:
http://www.bleepingcomputer.com/forums/ind...p?showuser=2608
Scroll all the way down to the bottom of the page, and look in the lower left corner, where you will find links to send boopme a message.
I would send boopme a link to this topic (http://www.bleepingcomputer.com/forums/index.php?act=post&do=reply_post&f=103&t=294624) and ask for assistance.

Best of luck to you, and sorry I wasn't able to help you get this resolved.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#5 Orange Blossom

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Posted 12 February 2010 - 10:17 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295376/bad-image-redirect/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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