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It all started with Your PC Protector


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#1 melnphil

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Posted 09 February 2010 - 07:38 PM

I have two computers with seperate but similar issues. I'll post this computer's issues as melnphil and the other computer as melnphil2. Just putting that out there to hopefully lessen any confusion about posting twice.

This computer is XP Pro SP3 with IE 8 and AVG 8.5- this computer is used by one of my daughters

The problem started with Your PC Protector. I've used both Malwarebytes and HijackThis in the past so started with those. Malwarebytes will not run, HijackThis will but hasn't been effective. I know just enough about these two to not really screw things up but not enough to figure out why they aren't working. I've read through the forums here for steps and either some of them aren't working, I am missing steps or I have more than one issue.

So far I have:

Run DDS and saved the log
Run GMER and saved the log
Run RKILL which will sometimes kill Your PC Protector
Have tried to run Malware Bytes getting various errors with the program never actually opening. For this when I try to run I get Runtime Error '0' followed by Runtime Error '440' Automation Error. I've tried renaming mbam.exe to alg.exe, no luck. I tried a download that generated a randomly named malwarebytes.exe, no luck. I tried to run mbam-clean, no luck it gives error SHGetValue failed with error code 0
I ran RSIT which seems to be related with HijackThis? and have saved that log.
I ran HijackThis and fixed all the suspect files I could find but they keep coming back
Run AVG it found Vundo.KG in three different instances and KillAV.ALW and allowed me to move them to the virus vault, rescan did not find these again- but the problems persist
Reboots load Your PC Protector and the problems begin again.

Help please. :thumbsup:

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#2 quietman7

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Posted 09 February 2010 - 10:16 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log".

When you have done that, post your DDS & GMER logs in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#3 melnphil

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Posted 10 February 2010 - 02:11 PM

Thank you, will do that now.

#4 quietman7

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Posted 10 February 2010 - 04:15 PM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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