Is this a work computer? If so, have you contacted and advised your IT Department
? In most work environments, the IT staff implement specific policies
for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding
. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We will not assist with attempts to circumvent those policies or security measures
Our forums are set up to help the home computer user
deal with issues and questions relating to personal computers. We are not equipped
to involve ourselves in any legal issues that may arise due to loss of business data and loss of revenue as a result of malware infection or the disinfection process which in some instances require reformatting and reinstallation of the operating system. Further, many of the tools we use are restricted to non-commercial use by their creators.
A business IT staff generally has established procedures in place to deal with issues and infections on client machines on the network. As such, they may not approve of employees seeking help at an online forum or outside the business office as doing so could interfere or cause problems with their removal methods. Further, the malware you are dealing with may have infected the network. If that's the case, the IT Department needs to be advised right away so they can take the appropriate measures.