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help us please


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#1 fullup

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Posted 09 February 2010 - 01:56 AM

I'm totally screwed. We have little control. Hijack won't run, everytime I start it, I get a Security warning window, it says "App cant be executed file wuaclt.exe is infected. Do you want to start your a-virus software now." Seems like a clever one. The sec wining window comes up every 2 to 10 seconds. help please.

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#2 Elise

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Posted 09 February 2010 - 06:21 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#3 fullup

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Posted 09 February 2010 - 04:58 PM

So it appearsI have IS 2010. I followed instructions I found on this site, just hope it works as it is still scanning.

OK, everytime I try to start an executable, this malware stops it and pops up a window saying the executable is corrupted. The only program it let's start is my browser. Also, it pops up the security warning every 10 seconds or so. This is why I cannot start HJ. I tried to boot in safe mode but it hung. Any ideas?

Edited by fullup, 09 February 2010 - 11:20 PM.


#4 Elise

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Posted 10 February 2010 - 03:01 AM

Hello, I added instructions for running MBAM with a slight adaptation for this "files corrupted" error. Let me know if it works or not.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Rename mbam-setup.exe to winlogon.exe (right click on the file and click rename). Doubleclick on winlogon.exe in order to run it.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • If MBAM will not start after doing the above, please navigate to the following file: c:\program files\malwarebytes' antimalware\mbam.exe and rename it to winlogon.exe. After that, doubleclick on the renamed file to run the program.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


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#5 fullup

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Posted 10 February 2010 - 04:08 PM

Thanks for reply, started Mbam yesterday couple times. it ran all night and never found anything. It gets stuck in the Mozilla cach.trash dir. I tried to delete it but can't. Properties on that thing show like 105 directories 212 GB. my disk is only 70GB. chkdsk says won't fix it cause another process is running. Task manager doesn't show another process. We ran chkdsk couple days ago before this hapnd. I thought it would find somethn in registry but no. Mbam 1.44 has an error to report to malware 732(12029, 0),

#6 Elise

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Posted 10 February 2010 - 04:18 PM

Can you try to uninstall Mozilla Firefox? This will get rid of the trash cache. After that try to run MBAM.

Leave the MBAM update for now and just try to run a quick scan. Let me know if that works.

regards, Elise


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#7 fullup

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Posted 10 February 2010 - 04:55 PM

Did that, it found 3 infected objects. removed them. I'm on another sys here, I'm having trouble gettin a browser up on the infected sys to send you a report.
but it says it had a trojan.dropper in system32\dllcache\setup.exe and a reg key reference to setup.exe

#8 fullup

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Posted 10 February 2010 - 05:06 PM

rebooted and still have antivirus soft ware alert. maybe it's the IE version. it's still there, run mbam full scan?

Edited by fullup, 10 February 2010 - 05:08 PM.


#9 fullup

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Posted 10 February 2010 - 09:55 PM

I thought I was screwed before but now I can't get online at all with IE.

When I use rkill, it leaves my desktop blank, just the screensaver is left on the screen, how can I get around that?

Edited by fullup, 10 February 2010 - 10:21 PM.


#10 Elise

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Posted 11 February 2010 - 03:05 AM

now I can't get online at all with IE.

Click start > run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings button.

Make sure "Use a proxy server...." is UNchecked and click OK to exit the settings and OK to exit Internet Properties.

Let me know if you can connect now.

regards, Elise


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#11 fullup

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Posted 15 February 2010 - 02:00 PM

Thanks , It seems to work now. What a-virus would you reccomend, Kapersky or Mccafee or sumpin else?
/

Edited by fullup, 15 February 2010 - 02:06 PM.


#12 cookmiester

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Posted 15 February 2010 - 02:22 PM

Thanks , It seems to work now. What a-virus would you reccomend, Kapersky or Mccafee or sumpin else?
/

If i may comment, i like avast 5. Partner that with SUPERantispyware and mbam. My favourite combination.

#13 Elise

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Posted 15 February 2010 - 04:10 PM

I second cookiemeister on Avast!5. See below for what I advice any users without AV protection.

Three good antivirus programs free for non-commercial home use are Avast!, Antivir and Microsoft Security Essentials
Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

regards, Elise


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