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dcom server process launcher service terminated


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8 replies to this topic

#1 race fan

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Posted 08 February 2010 - 08:53 PM

Hi, New to this posting thing. Looking for some help with computer issues. So here I go.
I have a Lenovo 3000 J series with Vista operating system. (yak). I keep getting DCOM server process laucher service terminated unexpectitly and the system will reboot. If I boot into safe mode then it will stay up. From reading other posting it sounds like I have some malware issues. I downloaded Malwarebytes, updated and run it yesterday and it did find some issues which it removed and rebooted the computer. I thought I had it fixed but it is doing the same thing today. I reupdate an ran it again and it did not find anything. Please help.

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#2 garmanma

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Posted 09 February 2010 - 12:37 PM

Hello and welcome to Bleeping Computer.

Try these tools:

:trumpet:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:flowers:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

======================

:thumbsup:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 race fan

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Posted 09 February 2010 - 10:48 PM

I will work through these on both accounts. I tried to down load the dr.web cureit to a save file and your link was in some other language. Do you have a better link or what is my options.

Edited by race fan, 09 February 2010 - 10:49 PM.


#4 garmanma

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Posted 10 February 2010 - 07:01 PM

Dr Web's server get a little iffy from time to time.
Give it another try and then just skip it

While you are at it
Update mbam and run a FULL scan
Please post the results

Edited by garmanma, 10 February 2010 - 07:03 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 race fan

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Posted 10 February 2010 - 09:32 PM

Here are all of the logs from super anti spyware and Malwarebytes. I did not get the Dr cureit to down load. I have included several from the last few days and from both log-ins. I included all of them because I have been useing both of these progams for some time and they did find issues a while back. sorry there is so many, but I wanted you to see what they have found. My computer still has rebooting issues after cleaning these out. Please let me know where to go next.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/21/2010 at 08:13 PM

Application Version : 4.33.1000

Core Rules Database Version : 4504
Trace Rules Database Version: 2317

Scan type : Quick Scan
Total Scan Time : 00:41:02

Memory items scanned : 746
Memory threats detected : 0
Registry items scanned : 524
Registry threats detected : 1
File items scanned : 23951
File threats detected : 149

Adware.Tracking Cookie
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@burstnet[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@fastclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@media6degrees[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.googleadservices[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@cdn4.specificclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@pointroll[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@insightexpressai[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@chitika[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.cnn[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@bs.serving-sys[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@overture[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@247realmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ad1.clickhype[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@enhance[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@adserver.racingone[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@trafficmp[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@media.mtvnservices[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@serving-sys[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ad.wsod[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@viacom.adbureau[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@invitemedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.hrsaccount[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@socialmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@aboutadvertise[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.pointroll[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@content.yieldmanager[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@intermundomedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@server.iad.liveperson[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@server.iad.liveperson[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@pluckit.demandmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@apmebf[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@adlegend[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@statse.webtrendslive[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@a1.interclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@collective-media[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.meredithads[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@casalemedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@tracking.admarketplace[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@sales.liveperson[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@realmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@pro-market[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@imrworldwide[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.undertone[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@interclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.nascar[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@kontera[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@network.realmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@zedo[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@adserver.adtechus[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@thefind[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.bridgetrack[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@traffic.buyservices[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@edge.ru4[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@tribalfusion[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@server.iad.liveperson[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@stats.townnews[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@content.yieldmanager[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@tacoda[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.burstnet[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@lfstmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@dmtracker[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.webkinz[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@cooking.adbureau[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@traffic.alldatadiy[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ffinddirect[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.associatedcontent[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@sales.liveperson[3].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@thunderbolt.adjuggler[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@ads.pointroll[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@trafficmp[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@rotator.dex.adjuggler[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@tribalfusion[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\Low\sarah@www.googleadservices[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@zedo[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ads.nascar[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@s.clickability[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@googleadservices[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@content.yieldmanager[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@apmebf[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@socialmedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@revenue[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@oasn04.247realmedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@statse.webtrendslive[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.backcountryoutlet[3].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@interclick[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.socialtrack[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@reunion.adbureau[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@dealtime[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.burstbeacon[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@c7.zedo[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.backcountryoutlet[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ads.pointroll[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.backcountryoutlet[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@hitbox[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@cdn4.specificclick[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@burstnet[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@bxxxp[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.bxxxp[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@kontera[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.bxxxp[3].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@link.mercent[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@account.live[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@rotator.adjuggler[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@imrworldwide[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@thebleepdolls[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@thebleepdolls[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@trafficmp[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.googleadservices[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.googleadservices[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@stat.dealtime[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@specificmedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@specificclick[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ehg-techtarget.hitbox[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@www.burstnet[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@overture[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@dmtracker[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@burstbeacon[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@adopt.euroclick[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@bs.serving-sys[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@traffic.buyservices[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@pro-market[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@realmedia[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@247realmedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@fastclick[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@azjmp[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@insightexpressai[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@tacoda[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@casalemedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@nextag[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ad.wsod[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@backcountryoutlet[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@media.expedia[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@serving-sys[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ads.bridgetrack[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@collective-media[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@tribalfusion[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ads.webkinz[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@clickaider[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@trvlnet.adbureau[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@ads.pointroll[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@enhance[2].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@icityfind[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@pointroll[2].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@collective-media[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@click.fastpartner[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@clickthrough.kanoodle[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@www.icityfind[1].txt

Trojan.Agent/Gen
HKU\S-1-5-21-1478161137-2079134281-3538132261-1003\Software\Microsoft\Windows\CurrentVersion\Run#svchost [ C:\Users\MOM&DA~1\AppData\Local\Temp\y.exy ]


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/23/2010 at 05:12 PM

Application Version : 4.33.1000

Core Rules Database Version : 4510
Trace Rules Database Version: 2322

Scan type : Quick Scan
Total Scan Time : 00:35:09

Memory items scanned : 761
Memory threats detected : 0
Registry items scanned : 534
Registry threats detected : 0
File items scanned : 24001
File threats detected : 22

Adware.Tracking Cookie
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@fastclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@cdn4.specificclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@insightexpressai[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@enhance[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ad.wsod[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@apmebf[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@casalemedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@realmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@landing.hitfarm[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@counter.surfcounters[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@zedo[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@apmebf[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@statse.webtrendslive[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@cdn4.specificclick[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@trafficmp[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@specificmedia[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@specificclick[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@fastclick[1].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@nextag[2].txt
C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Cookies\sarah@ad.wsod[2].txt


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/07/2010 at 09:19 PM

Application Version : 4.33.1000

Core Rules Database Version : 4563
Trace Rules Database Version: 2375

Scan type : Quick Scan
Total Scan Time : 00:20:39

Memory items scanned : 290
Memory threats detected : 0
Registry items scanned : 624
Registry threats detected : 0
File items scanned : 24044
File threats detected : 4

Rogue.Agent/Gen
C:\USERS\MOM & DAD\APPDATA\LOCAL\TEMP\Y.EXY

Adware.Tracking Cookie
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@enhance[2].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@content.yieldmanager[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@imrworldwide[2].txt

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/09/2010 at 10:26 PM

Application Version : 4.33.1000

Core Rules Database Version : 4563
Trace Rules Database Version: 2375

Scan type : Complete Scan
Total Scan Time : 01:08:42

Memory items scanned : 288
Memory threats detected : 0
Registry items scanned : 7876
Registry threats detected : 0
File items scanned : 127250
File threats detected : 45

Adware.Tracking Cookie
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@247realmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@a1.interclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ad.wsod[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ad.wsod[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@adbureau[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@admarketplace[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@ads.webkinz[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@advertising[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@apmebf[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@apmebf[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@bridge1.admarketplace[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@bs.serving-sys[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@burstnet[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@casalemedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@cdn4.specificclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@cdn4.specificclick[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@collective-media[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@commonsensemedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@content.yieldmanager[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@content.yieldmanager[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@doubleclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@fastclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@fastclick[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@iacas.adbureau[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@insightexpressai[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@insightexpressai[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@interclick[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@intermundomedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@media6degrees[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@network.realmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@realmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@realmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@serving-sys[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificclick[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificclick[3].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificmedia[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@specificmedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@synacor.112.2o7[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@tacoda[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@tribalfusion[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.burstnet[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.commonsensemedia[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.googleadservices[1].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@www.searchfindsite[2].txt
C:\Users\Mom & Dad\AppData\Roaming\Microsoft\Windows\Cookies\mom_&_dad@zedo[1].txt



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/10/2010 at 07:20 PM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 2385

Scan type : Complete Scan
Total Scan Time : 01:09:28

Memory items scanned : 289
Memory threats detected : 0
Registry items scanned : 7878
Registry threats detected : 0
File items scanned : 127191
File threats detected : 0

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18882

2/7/2010 8:57:54 PM
mbam-log-2010-02-07 (20-57-54).txt

Scan type: Quick Scan
Objects scanned: 108392
Time elapsed: 4 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Malwarebytes' Anti-Malware 1.44
Database version: 3704
Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18882

2/8/2010 6:18:38 AM
mbam-log-2010-02-08 (06-18-38).txt

Scan type: Full Scan (C:\|)
Objects scanned: 260094
Time elapsed: 41 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Mom & Dad\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\833MHU5E\ALOT_Toolbar_arts_crafts_Installer[1].exe (Adware.ALOT) -> Quarantined and deleted successfully.
C:\Users\Mom & Dad\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FPZB6G1W\exe[1].0xe (Trojan.FakeAlert) -> Quarantined and deleted successfully.


Malwarebytes' Anti-Malware 1.44
Database version: 3711
Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18882

2/10/2010 8:08:56 PM
mbam-log-2010-02-10 (20-08-56).txt

Scan type: Full Scan (C:\|)
Objects scanned: 255427
Time elapsed: 40 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by race fan, 10 February 2010 - 09:44 PM.


#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
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  • OFFLINE
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  • Location:Cleveland, Ohio
  • Local time:04:17 PM

Posted 11 February 2010 - 07:24 PM

Let's try this

:flowers:
Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
======================

:thumbsup:

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 race fan

race fan
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  • Local time:02:17 PM

Posted 11 February 2010 - 08:54 PM

I ran the TFC and rebooted. The computer Ran for about 4-5 minutes and then give me the "Dcom server process launcher services terminated unexpectently". I tryed to run the f-secure program but it will not stay connected long enought to do it. So far I have been down loading the programs with another computer and starting the problem one in the safe mode and running them. The last time it shut down after giving me the DCOM when I was tring to run the
f-secure program & I got a blue screen that says.

A problem has been detected and windows has been shut down to prevent damage to your computer.
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps.
Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates uoy might need.
If problem continue disable or remove any newly installed hardware or software. disable BIOS menory options such as caching or shadowing. If you need to use a safe mode to remove or disable components, restart your computer, press F8 to select advance setup options, and then slect safe mode.
Technical information
*** stop: 0x0000000A (0x00000078,0x0000001B,0x00000001,0x81AF0772)

To get the computer out of this I have to do a hard reboot.

If you want me to run the F-secure link I need another idea on how to run it or be able to save it to a file to transfer.
The only way I can get this computer to stay up is in the safe mode.

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
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  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:04:17 PM

Posted 12 February 2010 - 07:08 PM

It's time to turn this over to the big guns


Please read the pinned topic titled "Preparation Guide For Use Before Posting A DDS / HJT Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.


When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the Malware Removal Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the MR Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The MR team is very busy and it will take awhile to get to your post
Please be patient and good luck

Edited by garmanma, 12 February 2010 - 07:09 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 14 February 2010 - 10:29 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/295701/computer-keeps-rebooting-from-trojanagentgen/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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