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Blue Screen error, failing HD? bad memory? bad driver?


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22 replies to this topic

#1 metman07

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Posted 08 February 2010 - 04:44 PM

Hello all, hope someone can help me, as you have helped lildaemon. I have a new acer aspirce 7535 laptop. I recently needed to update my AVP. I had Mcafee installed on my machine when I got it, so I figured I'd just renew it. I found out I could get it for free for 12 months if I purchased it through my bank, Bank Of America. Great I THOUGHT.

I wanted to just update my license but the Mcafee techs said that wasn't possible(BS) and I had to uninstall and reinstall the program. I said ok. Uninstall went fine. When to run the exe program from the Mcafee dl site and WHAM-O. I get a BSOD and I get a memory dump. I can't figure out why. I think it is either a remnant of the Mcafee that was preinstalled is still present OR I have a bad driver. Up until this BSOD, I have had ZERO problems with the AWESOME machine.

I had to run 2 sys restores bc trying this install over and over with mcafee reps caused MULTIPLE BSOD's and after a few it stopped windows from loading properly. I have run a mcafee complete security center removal tool, as well as mcafee reps running some sort of tool to help the install. I also tried PC Decrapifier but NOTHING IS WORKING. I also ran a chkdsk and revealed nothing was wrong with my hd. Please help me and thanks in advance. BTW, I have a acer aspire 7535-5020, windows 7 home premium 64bit.

Here is what windows reported:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8A00C252000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800832E0B0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020610-18907-01.dmp
C:\Users\Chai\AppData\Local\Temp\WER-37471-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104...mp;clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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#2 Broni

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Posted 08 February 2010 - 04:49 PM

First, let see, what those BSODs are from...

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 metman07

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Posted 08 February 2010 - 07:39 PM

==================================================
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==================================================
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Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
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Company : Microsoft Corporation
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==================================================

==================================================
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Company : Microsoft Corporation
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==================================================

==================================================
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==================================================
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==================================================
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Address In Stack :
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
Filename : Null.SYS
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================

==================================================
Filename : Msfs.SYS
Address In Stack :
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Npfs.SYS
Address In Stack :
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Product Name :
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==================================================

==================================================
Filename : tcpip.sys
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==================================================

==================================================
Filename : fwpkclnt.sys
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Product Name :
File Description :
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Company :
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==================================================

==================================================
Filename : tdx.sys
Address In Stack :
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Product Name :
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File Version :
Company :
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==================================================

==================================================
Filename : TDI.SYS
Address In Stack :
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==================================================
Filename : afd.sys
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==================================================
Filename : netbt.sys
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==================================================
Filename : wfplwf.sys
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==================================================
Filename : pacer.sys
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==================================================
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==================================================
Filename : netbios.sys
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==================================================
Filename : wanarp.sys
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
Filename : dxgkrnl.sys
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==================================================
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==================================================
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==================================================
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==================================================
Filename : athrx.sys
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==================================================
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==================================================
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==================================================
Filename : NTIDrvr.sys
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==================================================

==================================================
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==================================================
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==================================================
Filename : usbfilter.sys
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==================================================
Filename : usbehci.sys
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==================================================
Filename : CmBatt.sys
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==================================================
Filename : i8042prt.sys
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==================================================
Filename : DKbFltr.sys
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==================================================

==================================================
Filename : kbdclass.sys
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==================================================
Filename : SynTP.sys
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==================================================
Filename : USBD.SYS
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==================================================
Filename : mouclass.sys
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==================================================

==================================================
Filename : CompositeBus.sys
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==================================================

==================================================
Filename : AgileVpn.sys
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==================================================

==================================================
Filename : rasl2tp.sys
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==================================================

==================================================
Filename : ndistapi.sys
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==================================================

==================================================
Filename : ndiswan.sys
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==================================================
Filename : raspppoe.sys
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==================================================

==================================================
Filename : raspptp.sys
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==================================================

==================================================
Filename : rassstp.sys
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==================================================

==================================================
Filename : swenum.sys
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==================================================

==================================================
Filename : ks.sys
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==================================================

==================================================
Filename : umbus.sys
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==================================================

==================================================
Filename : usbhub.sys
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==================================================

==================================================
Filename : NDProxy.SYS
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==================================================

==================================================
Filename : AtiHdmi.sys
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==================================================
Filename : portcls.sys
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==================================================

==================================================
Filename : drmk.sys
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==================================================

==================================================
Filename : ksthunk.sys
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==================================================

==================================================
Filename : RTKVHD64.sys
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==================================================
Filename : agrsm64.sys
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Product Name :
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==================================================

==================================================
Filename : modem.sys
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Product Name :
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Full Path :
==================================================

==================================================
Filename : win32k.sys
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File Description :
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==================================================

==================================================
Filename : Dxapi.sys
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Product Name :
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Full Path :
==================================================

==================================================
Filename : crashdmp.sys
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Product Name :
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Full Path :
==================================================

==================================================
Filename : dump_dumpata.sys
Address In Stack :
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Product Name :
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Company :
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==================================================

==================================================
Filename : dump_msahci.sys
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : dump_dumpfve.sys
Address In Stack :
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Time Stamp : 0x4a5bc18f
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Product Name :
File Description :
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Company :
Full Path :
==================================================

==================================================
Filename : usbccgp.sys
Address In Stack :
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Time Stamp : 0x4a5bcc15
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : usbvideo.sys
Address In Stack :
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Time Stamp : 0x4a5bcc24
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : monitor.sys
Address In Stack :
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Time Stamp : 0x4a5bc58c
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Product Name :
File Description :
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Company :
Full Path :
==================================================

==================================================
Filename : TSDDD.dll
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Time String :
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : cdd.dll
Address In Stack :
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Size : 0x00027000
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Time String :
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : luafv.sys
Address In Stack :
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Time Stamp : 0x4a5bc295
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WudfPf.sys
Address In Stack :
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Time Stamp : 0x4a5bcbd1
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : lltdio.sys
Address In Stack :
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Time Stamp : 0x4a5bcc92
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Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : nwifi.sys
Address In Stack :
From Address : fffff880`04c00000
To Address : fffff880`04c53000
Size : 0x00053000
Time Stamp : 0x4a5bcc3b
Time String : 7/13/2009 7:07:23 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ndisuio.sys
Address In Stack :
From Address : fffff880`04c53000
To Address : fffff880`04c66000
Size : 0x00013000
Time Stamp : 0x4a5bccb5
Time String : 7/13/2009 7:09:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : rspndr.sys
Address In Stack :
From Address : fffff880`04c66000
To Address : fffff880`04c7e000
Size : 0x00018000
Time Stamp : 0x4a5bcc92
Time String : 7/13/2009 7:08:50 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : HTTP.sys
Address In Stack :
From Address : fffff880`0307d000
To Address : fffff880`03145000
Size : 0x000c8000
Time Stamp : 0x4a5bc1a8
Time String : 7/13/2009 6:22:16 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : bowser.sys
Address In Stack :
From Address : fffff880`03145000
To Address : fffff880`03163000
Size : 0x0001e000
Time Stamp : 0x4a5bc206
Time String : 7/13/2009 6:23:50 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mpsdrv.sys
Address In Stack :
From Address : fffff880`03163000
To Address : fffff880`0317b000
Size : 0x00018000
Time Stamp : 0x4a5bcc79
Time String : 7/13/2009 7:08:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb.sys
Address In Stack :
From Address : fffff880`0317b000
To Address : fffff880`031a7000
Size : 0x0002c000
Time Stamp : 0x4a5bc20f
Time String : 7/13/2009 6:23:59 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb10.sys
Address In Stack :
From Address : fffff880`031a7000
To Address : fffff880`031f4000
Size : 0x0004d000
Time Stamp : 0x4a5bc218
Time String : 7/13/2009 6:24:08 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb20.sys
Address In Stack :
From Address : fffff880`03000000
To Address : fffff880`03023000
Size : 0x00023000
Time Stamp : 0x4a5bc215
Time String : 7/13/2009 6:24:05 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : peauth.sys
Address In Stack :
From Address : fffff880`06ad4000
To Address : fffff880`06b7a000
Size : 0x000a6000
Time Stamp : 0x4a5bd8df
Time String : 7/13/2009 8:01:19 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : secdrv.SYS
Address In Stack :
From Address : fffff880`06b7a000
To Address : fffff880`06b85000
Size : 0x0000b000
Time Stamp : 0x4508052e
Time String : 9/13/2006 8:18:38 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srvnet.sys
Address In Stack :
From Address : fffff880`06b85000
To Address : fffff880`06bb2000
Size : 0x0002d000
Time Stamp : 0x4a5bc24a
Time String : 7/13/2009 6:24:58 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : tcpipreg.sys
Address In Stack :
From Address : fffff880`06bb2000
To Address : fffff880`06bc4000
Size : 0x00012000
Time Stamp : 0x4a5bcccd
Time String : 7/13/2009 7:09:49 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srv2.sys
Address In Stack :
From Address : fffff880`06a00000
To Address : fffff880`06a69000
Size : 0x00069000
Time Stamp : 0x4a5bc24e
Time String : 7/13/2009 6:25:02 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srv.sys
Address In Stack :
From Address : fffff880`07210000
To Address : fffff880`072a8000
Size : 0x00098000
Time Stamp : 0x4a5bc257
Time String : 7/13/2009 6:25:11 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ipnat.sys
Address In Stack :
From Address : fffff880`072a8000
To Address : fffff880`072d7000
Size : 0x0002f000
Time Stamp : 0x4a5bccdb
Time String : 7/13/2009 7:10:03 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================


Thanks in advance

#4 Broni

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Posted 08 February 2010 - 07:58 PM

Up until this BSOD, I have had ZERO problems with the AWESOME machine

Hmm...I don't know how to comment on this, since there is a whole bunch of BSOD errors, dating back to July of 2009.
What's up with that?

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#5 metman07

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Posted 08 February 2010 - 08:02 PM

The only error I ever had was when my child let the battery die all the way and I had to use startup repair one time. I got this laptop on December 11th 2009, sooooooooo did I not get a new laptop since all these bsod's dates are MONTHS before I got it????

#6 Broni

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Posted 08 February 2010 - 08:44 PM

I see. You said new laptop, so I thought, it was brand new. Someone had some problems before, though.
Let's see, if this is caused by McAfee.
Uninstall McAfee through Add\Remove and then use McAfee Consumer Product Removal Tool: http://www.softpedia.com/get/Tweak/Uninsta...oval-Tool.shtml
Try fresh install again.

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#7 metman07

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Posted 08 February 2010 - 09:00 PM

Ok broni, I used that tool twice since having this error but it doesn't do anything. The error still occurs. I am having trouble starting up after shut down also now. CRAZY. Ok, one more thing, I purchased this laptop from a retailer AS A BRAND NEW Acer laptop on or around 12/11/09. It came sealed in a retail box and I paid the NEW laptop price. Is this not a BRAND NEW laptop? This thing will be sent back SO FAST heads will SPIN. This is too much of a problem already for a brand new laptop to have. Thanks again.

#8 hamluis

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Posted 08 February 2010 - 09:29 PM

With all those various dates...I'd be thinking CMOS battery replacement.

May be difficult to find.

Louis

#9 Broni

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Posted 08 February 2010 - 09:45 PM

Is this not a BRAND NEW laptop?

Judging from dump files, it doesn't look like. Those files, dating back to July 2009 came from somewhere.

Go Start and in "Start search" type in:
cmd
Press Enter.

At command prompt, type in:
systeminfo
Press Enter
It'll tell you, when Windows was installed.

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#10 MrBruce1959

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Posted 08 February 2010 - 10:10 PM

Try running windows onecare for windows 7
This is the install link from Microsoft.com download the scanner and run the complete repair.



http://onecare.live.com/site/en-US/sandbox...id%3Dmscom_msrt

Edited by MrBruce1959, 08 February 2010 - 10:13 PM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

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#11 metman07

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Posted 08 February 2010 - 10:11 PM

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chai>systeminfo

OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Chai
Registered Organization:
Product ID: 00359-OEM-8992687-00006
Original Install Date: 11/30/2009, 9:37:45 AM
System Boot Time: 2/8/2010, 7:36:51 PM

This is what it says, so idk what that other info could be doing on there if the original install date is 11/30/2009. Ok, back to problem at hand. The 2 things that are highlighted after the bluescreen.exe is done are Filenames :

mfehidk01.sys
Address In Stack : mfehidk01.sys+500b0
From Address : fffff880`072d7000
To Address : fffff880`07355900
Size : 0x0007e900
Time Stamp : 0x4b2010e7
Time String : 12/9/2009 4:04:39 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+ef6a2
From Address : fffff800`02c4e000
To Address : fffff800`0322b000
Size : 0x005dd000
Time Stamp : 0x4a5bc600
Time String : 7/13/2009 6:40:48 PM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe

These are my two culprits. One is from Mcafee and the other is ?

regarding this

With all those various dates...I'd be thinking CMOS battery replacement.

May be difficult to find.

Louis


I have never had a problem with the system loading up with correct time and date settings. I have never had a CMOS read error or CMOS battery failure error message.

Thanks again for the help

#12 Broni

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Posted 08 February 2010 - 10:19 PM

It looks to me, like someone simply reinstalled Windows.
This and other dump files don't lie:

Filename : ipnat.sys
Address In Stack :
From Address : fffff880`072a8000
To Address : fffff880`072d7000
Size : 0x0002f000
Time Stamp : 0x4a5bccdb
Time String : 7/13/2009 7:10:03 PM
Product Name :
File Description :
File Version :
Company :
Full Path :


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#13 metman07

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Posted 08 February 2010 - 10:36 PM

It looks to me, like someone simply reinstalled Windows.
This and other dump files don't lie:


Ok, this is true about the laptop BUT these models shipped with Vista or W7, so I would have to say that they installed W7 after it had Vista on it. The errors are probably from the laptop not taking to the install of W7. There has been MANY reported problems of people updating to W7 and various errors occurring. I witnessed this first hand.

Now, back to the problem at hand. I had Mcafee installed, removed it, went to reinstall it with a new license and then WHAM the BSOD driver not equal etc came about. Before that no BEEFS. This has something to do with Mcafee. I am wondering if there is some remnant of Mcafee, mainly because it shipped with the system, and when I go to install the NEW copy WHAM the error occurs. There can be errors such as this if there is 2 AVP"s installed on one system. I am thinking if I can get a copy of the original download from acer, can't find it online. of Mcafee and install it this error will subside. Crazy talk???

Thanks again

#14 Broni

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Posted 08 February 2010 - 10:53 PM

OK. let's eliminate this problem.
Forget McAfee, which is very lousy program anyway, so you don't have to have any sorrows.

Remove McAfee totally, using removal tool and get one of these (free):

- Avira free antivirus: http://www.free-av.com/en/download/1/avira..._antivirus.html
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

See how your computer will do.

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#15 metman07

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Posted 08 February 2010 - 10:59 PM

Well, I hear that but there is still a problem here and you can't just leave it be in my opinion. What about the startup problems that arrived from this? I want to fix the problem.




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