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XP hangs - High CPU Utilization


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#1 dgeek

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Posted 08 February 2010 - 08:36 AM

I have a friends computer. It is a Dell Dimension E310, 2.79 GHz processor with 2 GB RAM. It is running XP SP3 and has been running smoothly.

He has Norton Antivirus and it says it is up-to-date. It has CCleaner on it and he runs the registry clean-up portion of ccleaner about once a month.

Last week, he was running a Norton scan and it wouldn't finish. He asked me to look at it for him.

When you boot up, it seems to run great. I open Task manager and select all users and it is 99% idle. after about 2 minutes, a messgaes comes up Trojan.Fake.AV. At this time, the task manager changes. A process ccsvchst starts to use CPU, it starts at 30% and goes to 50% and higher. Also a process lsass.exe starts to use CPU time - up to 20%. After about 5 minutes as soon as you anything all you get is the hour glass. Nothing but pulling the plug will do anything. I left it on over night and nothing happened.

I have a machine with AVG 9.0 and Stopzilla on it so I removed the hard drive and placed it in my machine as drive g: I ran a Stopzilla scan and found several problems which I removed. I did a scan with AVG and found nothing. Silly me, I did not do another scan with Stopzilla. should have done I suppose.

We both ran Malwarebytes but it won't finish. I ran HIjackthis as well as OTL. Got this suggestion from the iNternet. Can't read them but I ran them.

Let me know what to do next. I have the output from the hijackthi and the OTL but will not attach until I am sure I am in the correct forum.

Thanks for your help!

Dgeek

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#2 garmanma

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Posted 08 February 2010 - 10:34 AM

Welcome to BC
Please try these three tools

:trumpet:
Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
===========================

:flowers:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=============================

:thumbsup:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 dgeek

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Posted 08 February 2010 - 01:27 PM

garmanma

Thanks for the response. I ran the TFC and the Superantispyware, however, I read the part about running for all users before I read the part about sending each of the log files. I only got the last one. The first pass as the administrator removed 38 items. The last time I ran the superantispyware there were no errors.

I was unable to download the Dr WEb program because the site came up in a foreign language to me. I assumed it looked like Russian. Will attach the superantispyware log. I will add that now the machine takes longer to hangs but it still eventually hangs.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/08/2010 at 12:08 PM

Application Version : 4.33.1000

Core Rules Database Version : 4564
Trace Rules Database Version: 2376

Scan type : Complete Scan
Total Scan Time : 00:25:04

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 4830
Registry threats detected : 0
File items scanned : 40747
File threats detected : 0

Thanks Again.

Dgeek

#4 garmanma

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Posted 08 February 2010 - 07:31 PM

Is that all you got for a SAS log? It seems incomplete
Dr Web does that from time to time. Try it again later

If malwarebytes hangs mid way thru scan

Please add the following files to the exclusions list in your anti-virus:

C:\WINDOWS\system32\drivers\mbam.sys
C:\WINDOWS\system32\drivers\mbamswissarmy.sys
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

Update mbam and run a FULL scan
Please post the results


Next

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 dgeek

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Posted 08 February 2010 - 09:52 PM

Hi,

I went back and scanned with Superantivirus again. I got some other results.

The first

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/08/2010 at 11:21 AM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 0

Scan type : Complete Scan
Total Scan Time : 00:20:18

Memory items scanned : 239
Memory threats detected : 0
Registry items scanned : 4802
Registry threats detected : 6
File items scanned : 20595
File threats detected : 12

Adware.Zango/ShoppingReport
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}\1.0
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}\1.0\0
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}\1.0\0\win32
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}\1.0\FLAGS
HKCR\TypeLib\{89085678-632D-4DEB-BDA0-CD912C63203E}\1.0\HELPDIR

Adware.Generic
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\15D3A7BB\3E688669\STBAPPHELPER.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\4F73E13A\3E688669\STBAPP.DLL
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\C3C6C2CD\3E688669\STBIE.DLL
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\CE8732D\3E688669\PRODUCTINFO.DLL
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\MFILEBAGIDE.DLL\BAG\PRODUCTINFO.DLL

Application.Agent/Gen-TempZ
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\MFILEBAGIDE.DLL\BAG\STBREWLM.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\{70A8065D-BB45-4F51-8B21-37FD82630E60}\OFFLINE\MFILEBAGIDE.DLL\BAG\STBTERM.EXE

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP113\A0355675.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP113\A0355676.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP113\A0355677.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP113\A0355678.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP113\A0355680.DLL

The second

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/08/2010 at 09:30 PM

Application Version : 4.33.1000

Core Rules Database Version : 4446
Trace Rules Database Version: 0

Scan type : Complete Scan
Total Scan Time : 00:48:48

Memory items scanned : 206
Memory threats detected : 0
Registry items scanned : 4804
Registry threats detected : 0
File items scanned : 20596
File threats detected : 2

Application.Agent/Gen-TempZ
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP131\A0415877.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FA83DF8D-8905-43E1-A6E3-173D7CDDEA9E}\RP131\A0415878.EXE


I was able to download DR WEb Cureit.

I will scan this evening and post by morning.

Thanks for oyur help!
Dgeek

#6 dgeek

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Posted 09 February 2010 - 09:00 AM

More Results:

I ran the Malware scan again. I ran it in safe mode in the Administrator account. Here is the log.

Malwarebytes' Anti-Malware 1.44
Database version: 3712
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

2/9/2010 6:22:17 AM
mbam-log-2010-02-09 (06-22-17).txt

Scan type: Full Scan (C:\|)
Objects scanned: 171827
Time elapsed: 19 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

******************************

I tried runnning the F-secure.

I ran in Safe Mode, both as Administrator and as a user with Administrator rights. I tried a full scan and a quick scan. All attempts get tot he same point and the system hangs. The f-secure downloads ActiveX and runs the f-secure program. It successfully completes the second step (downloading) then the scan screen appears. All attempts hang at this point.

I will move the hard drive to my machine and try using f-secure on the drive from my machine to see what happens. Will be back after I try this.

Dgeek

#7 garmanma

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Posted 09 February 2010 - 05:34 PM

Don't forget the Dr Web scan
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 dgeek

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Posted 09 February 2010 - 10:00 PM

I just put the hard drive back into the machine.

AFter I placed the dirve into my machine, I started over.

I ran the TFC, Superantivirus, Dr Web scan and the f-secure.


The Superantivirus and the DR WEb both found problems and corrected them. The f-secure came out clean. Everything ran to completion. Somewhere along the way, I saw the trojan.fake come up and get moved to a quarentine file. At that point I had a good feeling. After the f-secure scan came back with no bad files. I moved the drive back to other machine.

I immediately pulled up the task manager and started Norton. I updated norton and ran the scan. It worked great!

Thanks for all the help!!!!!!!!

I think we can close this item. Anyone taht gets this far into a spyware problem should have the problem solved. This was a real toughie. Unfortunately, I will have a rough time telling everyone that fixing PC is not what I want to do in retirement now.

Thanks again for another job well done.

Do I close this or do you close it?

Dgeek

#9 garmanma

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Posted 10 February 2010 - 06:59 PM

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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