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Internet Security 2010 prevents access to computer


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#1 sideshowbob

sideshowbob

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Posted 08 February 2010 - 07:58 AM

My daughter's computer was infected with the Rogue Internet Security 2010. It would not let me use Malwarebytes, and it prevented the use of system restore and booting into safe mode. I tried to remove it with super anti spyware, which detected the infection(s), but on rebooting I find that I cannot log in.

It presents me with a log in window (myself as adminstrator and my daughter as a user) but if I log in it immediately logs out again. I cannot log in to safe mode, nor even into the 'last known good configuration'. Using ctrl+alt+del only takes me back into the log in/log out cycle.

Can anyone help me get into the computer so that I can try the removal methods detailed elsewhere here? Many thanks.

The operating system is Windows XP, and it's fully up to date with all security patches etc.

Edited by sideshowbob, 08 February 2010 - 08:21 AM.


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