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Malwarebytes won't work, HiJackThis won't install


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#1 RMc2010

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Posted 08 February 2010 - 02:38 AM

I've got the ransomware Antivirus Soft. I tried removing it with Malwarebytes and it didn't work. I can't even post a HJT log beacuse the computer won't let it install! "The system administrator has set policies to prevent this installation." Help!

Here's the Malwarebytes log:

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/8/2010 2:08:40 AM
mbam-log-2010-02-08 (02-08-40).txt

Scan type: Full Scan (C:\|E:\|M:\|)
Objects scanned: 4701152
Time elapsed: 15 hour(s), 26 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.AntiVirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{343ce214-9998-4b21-a151-ffe970167297} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7545d8c8-f53c-4e2f-8fa0-d248ef4a6e61} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\DAEMON Tools SearchBar\search.dll (Adware.WhenU) -> Quarantined and deleted successfully.
C:\Documents and Settings\RMC\Application Data\Microsoft\Internet Explorer\Quick Launch.lnk (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\a.exe (Backdoor.Bot) -> Quarantined and deleted successfully.



I ran MWB a second time, but it couldn't find any additional viruses. So I rebooted the computer again, and...same problem: can't run any programs, fake virus warnings.

HELP!

Here's the DDS:

DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by RMC at 13:35:57.09 on Mon 02/08/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_16
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1730 [GMT -5:00]

AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
H:\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Easy Photo Print: {9421dd08-935f-4701-a9ca-22df90ac4ea6} - c:\program files\epson software\easy photo print\EPTBL.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [EPSON NX410 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatifca.exe /fu "c:\windows\temp\E_SB8.tmp" /EF "HKCU"
uRun: [VantagePointLite.exe] "c:\program files\magellan\vantagepoint\vplite\VantagePoint Lite.exe"
uRun: [juiiybqv] c:\documents and settings\rmc\local settings\application data\ejfdwa\vjvtsftav.exe
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [basicsmssmenu] "c:\program files\seagate\basics\basics status\MaxMenuMgrBasics.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [DAEMON Tools] "c:\program files\daemon tools\daemon.exe" -lang 1033
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0379.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [juiiybqv] c:\documents and settings\rmc\local settings\application data\ejfdwa\vjvtsftav.exe
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
StartupFolder: c:\docume~1\rmc\startm~1\programs\startup\boincm~1.lnk - c:\program files\boinc\boincmgr.exe
StartupFolder: c:\docume~1\rmc\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://oas.support.microsoft.com/ActiveX/MSDcode.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1192197152343
DPF: {88D969C0-F192-11D4-A65F-0040963251E5} - hxxp://ipgweb.cce.hp.com/rdqna/downloads/msxml4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\rmc\applic~1\mozilla\firefox\profiles\vsrizbu6.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R2 aawservice;Ad-Aware 2007 Service;c:\program files\lavasoft\ad-aware 2007\aawservice.exe [2007-9-25 574808]
S1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2007-10-12 11608]
S2 AntiVirScheduler;AntiVir PersonalEdition Classic Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2007-10-12 68865]
S2 AntiVirService;AntiVir PersonalEdition Classic Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2007-10-12 151297]
S2 gupdate1c9a04ad2bcc360;Google Update Service (gupdate1c9a04ad2bcc360);c:\program files\google\update\GoogleUpdate.exe [2009-3-8 133104]
S2 LicCtrlService;LicCtrl Service;c:\windows\Runservice.exe [2007-10-14 2560]
S2 MSSQL$BP2X;SQL Server (BP2X);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2007-10-12 52056]

=============== Created Last 30 ================

2010-02-08 07:34:37 1401344 ----a-w- C:\HijackThis.msi
2010-02-07 14:26:43 0 d-----w- c:\docume~1\rmc\applic~1\Malwarebytes
2010-02-07 14:26:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-07 14:26:36 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-07 14:26:36 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-07 14:26:36 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-07 07:15:59 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll

==================== Find3M ====================

2010-02-08 18:16:27 4401 --sha-w- c:\windows\system32\mmf.sys
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2006-05-03 09:06:54 163328 --sh--r- c:\windows\system32\flvDX.dll
2007-02-21 10:47:16 31232 --sh--r- c:\windows\system32\msfDX.dll
2008-03-16 12:30:52 216064 --sh--r- c:\windows\system32\nbDX.dll
2009-08-28 16:42:27 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009082820090829\index.dat
2008-09-21 23:30:14 32768 --sha-w- c:\windows\temp\cookies\index.dat
2008-09-21 23:30:14 32768 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2008-09-21 23:30:14 49152 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 13:36:49.59 ===============

Merged 3 posts. ~ OB

Attached Files


Edited by Orange Blossom, 08 February 2010 - 09:41 PM.


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#2 RMc2010

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Posted 10 February 2010 - 01:15 PM

Hello? Anyone?



===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 12 February 2010 - 02:24 PM.


#3 schrauber

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Posted 15 February 2010 - 06:53 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 schrauber

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Posted 20 February 2010 - 09:46 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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