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Im infected and nothing works...literally nothing works


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#1 wildcat2000

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Posted 08 February 2010 - 01:56 AM

Im typing this from another computer and can not use anything on mine so please dont ask for any logs. I have a bunch of fake virus alerts and under their properties the address start out as "kaka\C:drive..." which obviously isnt right.

System Restore donst work, SDFix doesnt work and Malwarebytes doesnt work. Also nothing else works, like video players, music players or even opening a simple text document. The second I click it an errror pops up and says its infected and it starts the fake virus scan and I cant open my internet browser either.

Only in safe-mode was I able to get Malwarebytes to run but like I said it doesnt work. Once I was able to run it normally but even then as I read the scan going by it didnt even acknowledge the infected files as infected, neither does SDFix. The two times I ran it the log came out clean which obviously its not.

Thanks for any help.

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#2 boopme

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Posted 08 February 2010 - 12:48 PM

Hi, it appears you may have an IS 2010 infectionhere. You will probably need to dowload some tools to a CD or flash drive.

As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\ tc... so please follow our Removal Guide here http://www.bleepingcomputer.com/virus-remo...t-security-2010

You will move to the Automated Removal Instructions for Internet Security 2010 using Malwarebytes' Anti-Malware:

D'load from guide
rkill.com Download Link
Malwarebytes' Anti-Malware Download Link
Malwarebytes' EXE Download

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


After you completed that post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wildcat2000

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Posted 09 February 2010 - 12:23 AM

I followed the directions and they though they didnt go as planned I think the virus is gone.

I downloaded Rkill.com and Malwarebytes to a flash drive and I installed them on my infected computer and Rkill worked right away (this terminated this process: C:Documents and Settings\Local Settings\Application Data\ mglbem\rtphsftav.exe)

Now the only thing Malwarebytes found was a Trojan of .avsoft (it was one the fake virus alert that kept popping up.) It didnt really get rid of it though cause as soon as I restarted the problems were back. Only when I ran Rkill was I able use things again.

So I took it upon myself to run Hijackthis and I found 2 files with the above extention, I deleted them turned off and turned on the pc again and this time (without Rkill) none of usual popups or crazy stuff happened so Im think the virus is gone. No popups and everything is functional.

Theres just one problem...I still cant access the internet. It says theres a connection but nothing comes up except the usual (real this time I might add) Windows can not display page. What could be the problem?

#4 boopme

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Posted 09 February 2010 - 10:49 AM

Hello,
Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation. If your ISP provider insists that your connection is coming through, the problem must be at your end.

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
Or
Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.
Or
Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.
Or
Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 wildcat2000

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Posted 09 February 2010 - 08:01 PM

The very first thing you mentioned worked. Just unchecked "use proxy" and I was back on. I didnt do any of the other scans because I rechecked with Hijackthis and I manually checked my regestry keys (with Run: regedit) and none of the bad files or extetions appeared so Im guessing everythings ok but Ill still do them.

Its amazing how it was just one little thing that fixed my internet. Thanks alot for helping me. I dont know what I would have done cause Ive never had virus like this, that disables basicly everything. :thumbsup:

Edited by wildcat2000, 09 February 2010 - 09:49 PM.


#6 wildcat2000

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Posted 10 February 2010 - 01:19 AM

Ok followed the steps and heres the SAS log. As you can see it found some stuff but it said it deleted quarntined succesfuly. I wrote them down and Im gonna manually check just to make sure (dont wanna wait for a whole nother scan right now, took pretty long). Everything is running fine as far I can tell. Thanks again.


Application Version : 4.33.1000

Core Rules Database Version : 4573
Trace Rules Database Version: 2385

Scan type : Complete Scan
Total Scan Time : 01:36:51

Memory items scanned : 209
Memory threats detected : 0
Registry items scanned : 4515
Registry threats detected : 0
File items scanned : 18933
File threats detected : 14

Trojan.Agent/Gen
C:\COMBOFIXSOFTWARE\PEV.EXE

Trojan.Downloader-Gen/Suspicious
C:\DOCUMENTS AND SETTINGS\JEREMY\APPLICATION DATA\H81S0O.PIF

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP140\A0020794.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP144\A0021383.SYS
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP144\A0021384.SYS
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP144\A0021385.SYS

Spyware.RelevantKnowledge
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023166.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023167.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023168.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023169.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023170.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023171.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023177.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A0427B73-25B8-43D0-92D4-F22E7758340C}\RP156\A0023178.EXE

Edited by wildcat2000, 10 February 2010 - 01:21 AM.


#7 boopme

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Posted 10 February 2010 - 11:25 PM

Hello, we had a blizzard here and I didn't have time till now to get back. There are no shortcuts in malware removal.. They sometimes take long for a reason...

About running HJT on your own.
IMPORTANT NOTE: HijackThis is an advanced enumerator (similar in some respects to a registry editor) that is used to display certain areas of the Windows registry where the majority of malware reside. HijackThis will scan these areas of your system and then create a log to help diagnose the presence of undetected malware in known hiding places. However, since HijackThis only scans certain areas of your system/registry, a log may not always show all the malware on your system and other investigative tools need to be used. Most of the log entries are required to run a computer and removing essential ones can potentially cause serious damage such as loss of Internet connectivity or problems with your operating system which could preventing it from starting. Using HijackThis requires advanced knowledge about the Windows Operating System and relies on trained experts to interpret the log entries and investigate them in order to determine what needs to be fixed.

And just because you "fixed" something with HijackThis, that does not mean you have a clean system. There are specific files and folders which must be deleted afterwards. HijackThis does not delete them. Futher, removing entries in HijackThis before the problem is properly identified can make the malware undetectable to other detection and removal tools. Full system scanning tools like SUPERAntispywre, Malwarebytes' Anti-Malware, Spybot S&D and SpySweeper will remove the registry entries as well as the related files which results in a more complete removal process. HijackThis this should only be used to clean up the entries left behind, after you have properly removed the malware.

Since HijackThis is a powerful tool that requires advanced knowledge about the Operating System and can cause system damage if incorrect instructions are given, only designated trained experts are allowed to help people with using HijackThis. If you do not have advanced knowledge about computers or training in the use of this tool, you should NOT fix anything using HijackThis without consulting a expert as to what to fix.

With that said, there are tutorials available for advanced users which will help you understand more clearly about the use of HijackThis and what it does.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

Edited by boopme, 10 February 2010 - 11:26 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 wildcat2000

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Posted 11 February 2010 - 12:42 AM

Yeah I know that Hijackthis lists files that you actually need and thats why I only fixed the 2 I saw that had that bad extention. I suppose Super Anti-Spyware cleaned up the rest like I said in my last post (funny I dont remember SAS being able to clean infections in the free version. Once a long time ago I scanned using it and it said I need to buy it if I wanted it to clean my system...oh well its good it does now).

I created a new system restore point and deleted the rest. I hadnt thought of that, which was a good idea. Anyway thanks again. Ive learned a few new things I can do and use from all this in case it ever happens again. I saved SAS and Rkill.com to my computer (and I still have SDFix, Combofix, Malwarebytes and Hijackthis) so I guess Im well prepared :thumbsup:

#9 wildcat2000

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Posted 20 February 2010 - 06:03 PM

So I had a virus a few weeks ago. Took care of it with the help of someone here (Boopme) then last night got one of the same popups again but not as bad as last time. ran SuperAntiSpyware, it found the file and got rid of it.

Now everything seems ok but I had to use Rkill.com to stop the popup process and while it worked the strange thing is it also detected itself as a rouge process. I tested it use a seprate rkill.com I have saved on a flash drive and that was normal. I just got a new rkill.com file a minute ago and it still dedects itself as a rouge process.

Should I worry about that? Does this mean I still have spyware/malware somewhere? I dont think I do its just really weird.

#10 Orange Blossom

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Posted 20 February 2010 - 06:13 PM

Hello,

I've gone ahead and merged your latest topic to your previous one. From what I read in your latest post, the infection did not entirely go away. Given that, I would suggest following the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, please post the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
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#11 Orange Blossom

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Posted 20 February 2010 - 09:16 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/297337/dss-and-gmer-logs/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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