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Please Help, system infected


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#1 george507

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Posted 08 February 2010 - 01:06 AM

Just 15 mins ago I got the dreaded "YOUR SYSTEM IS INFECTED!" message on the background and a warning icon on my taskbar, I fear this may be a Trojan.. please help, I've taken some steps to fix this but I need guidance

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#2 Elise

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Posted 08 February 2010 - 03:49 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#3 george507

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Posted 08 February 2010 - 07:57 PM

Alright, I will be more specific:

Last night I got a warning all of a sudden, an icon appeared in my quick start menu saying that I was infected and that I needed to download an "Advanced Virus Remover", my background/home screen changed also, it was colored green with a black box in the middle that read: "Your System is Infected! System has been stopped due to a serious malfunction. Spyware activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware is removed."

Not knowing what to do (shut the PC down or look for a solution), I figured it was best if I tried to look for a solution as soon as possible, so I stumbled upon this website and found a thread posted by someone with a similar issue (this one: http://www.bleepingcomputer.com/forums/t/235651/viursmalware-calls-itself-advanced-virus-remover/ ).

Now, I realize I should have probably thought about registering to the site and ask about MY particular problem first, but I was a bit desperate so please forgive my ignorance.

I tried step 2 that is described in the thread by fireman4it (downloaded Malwarebytes' Anti-Malware and ran a scan) and it seemed to find the infected files as well as get rid of them, I also tried step 3 but did not find the program mentioned in that thread. It was late and I needed to sleep so I turned my computer off and I just turned it back on about an hour ago, my background is back but the computer is running VERY slow.


What should I do?

#4 boopme

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Posted 08 February 2010 - 11:07 PM

Hello please post that MBAM scan log.
Is this an Xp PC?
Do you still have the altered desktop?

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 george507

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Posted 08 February 2010 - 11:17 PM

Yes, this is an XP PC.
This is the only desktop I have at the moment.

Here is the MBAM log as requested:

Malwarebytes' Anti-Malware 1.44
Database version: 3704
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/8/2010 1:08:33 AM
mbam-log-2010-02-08 (01-08-33).txt

Scan type: Quick Scan
Objects scanned: 127122
Time elapsed: 15 minute(s), 5 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 11
Registry Values Infected: 4
Registry Data Items Infected: 12
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
C:\WINDOWS\system32\smss32.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{af2e62b6-f9e1-4d4f-a10a-9dc8e6dcbcc0} (Adware.VideoEgg) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d651aff4-9590-424d-bd1e-8e33e090dfb3} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\aldd (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DNIdent (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Services\del (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\winlogon32.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\winlogon32.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\winlogon32.exe) Good: (userinit.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\smss32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\U.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winlogon32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jorge\Local Settings\Temporary Internet Files\Content.IE5\ZBZHFWX6\exe[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\VideoEggPublisher.exe (Malware.Tool) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\helper32.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\~.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\servises.exe (Trojan.Tedroo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\41.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\IS15.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\warning.html (Trojan.FakeAlert) -> Quarantined and deleted successfully.


I will proceed with ATF and SAS now.

#6 boopme

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Posted 08 February 2010 - 11:31 PM

Ok, I will look back tomorrow as I am leaving now.

I should have been clearer. Do you still have the MAlware desktop?

my background/home screen changed also, it was colored green with a black box in the middle


There was a BackdoorBot found so this advice is pertinent. A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.

EDIT: Also

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 08 February 2010 - 11:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 george507

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Posted 09 February 2010 - 03:30 PM

Here is the SAS log you had requested and also the new MBAM log I just ran:

SAS

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/09/2010 at 03:01 PM

Application Version : 4.33.1000

Core Rules Database Version : 4568
Trace Rules Database Version: 2380

Scan type : Complete Scan
Total Scan Time : 01:45:08

Memory items scanned : 227
Memory threats detected : 0
Registry items scanned : 5945
Registry threats detected : 2
File items scanned : 26153
File threats detected : 3

Browser Hijacker.Internet Explorer Zone Hijack
HKU\S-1-5-21-796845957-790525478-839522115-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\is-software-download25.com
HKU\S-1-5-21-796845957-790525478-839522115-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\is-software-download25.com#http

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{04C68383-4841-4DAF-ABFB-517B93712B25}\RP574\A0081459.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{04C68383-4841-4DAF-ABFB-517B93712B25}\RP574\A0081460.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{04C68383-4841-4DAF-ABFB-517B93712B25}\RP574\A0081461.EXE


MBAM

Malwarebytes' Anti-Malware 1.44
Database version: 3716
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/9/2010 3:27:42 PM
mbam-log-2010-02-09 (15-27-42).txt

Scan type: Quick Scan
Objects scanned: 111334
Time elapsed: 7 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


EDIT: also, my desktop background has been OK since I ran the first MBAM scan.

Edited by george507, 09 February 2010 - 03:31 PM.


#8 boopme

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Posted 09 February 2010 - 03:40 PM

Hi George, things look a lot better here..
Let's do one last Online scan. let me know if all looks good after.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 george507

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Posted 09 February 2010 - 05:39 PM

Here is the report from the ESET scan:

C:\Documents and Settings\Jorge\My Documents\SetupPoker_2d8eac.exe a variant of Win32/PTCasino application cleaned by deleting - quarantined
C:\Documents and Settings\Jorge\My Documents\SetupPoker_2d8eac.rar a variant of Win32/PTCasino application deleted - quarantined
C:\Poker\Titan Poker\_SetupPoker_32b730[1].exe a variant of Win32/PTCasino application cleaned by deleting - quarantined
C:\WINDOWS\qrrqss.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined

#10 boopme

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Posted 10 February 2010 - 10:18 PM

This looks pretty good. How are we now?
Looks like a poker app was considered dangerous.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 george507

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Posted 10 February 2010 - 10:45 PM

Well, with the little I have used it today I would have to say it's been normal except for the fact that it's still running slower than it was before the attack.. menus take longer to open as well as Internet Explorer (the window itself, its not related to my connection), it just feels sluggish overall... is this normal or does it happen often? Coincidence? :thumbsup:

#12 boopme

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Posted 10 February 2010 - 11:37 PM

Hi, some times there is some slowness after removal as we cleared all cookies and temp files and your system needs to repopulate certain things that you normally use.

This last step may also help.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 george507

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Posted 11 February 2010 - 08:36 PM

I did as you adviced then turned the PC off and went to bed last night, today as my PC was starting I noticed that I had HALF (512) of my usual 1GB RAM, so when it booted it was as slow as it had ever been, it even froze up on me so I had to restart it. Upon restart, my 1 GB of RAM was back (what the??)

Anyway, just thought I'd mention that just in case, but after that restart everything seems to be fine, thanks!! :thumbsup:

If anything else comes up I will let you know

#14 boopme

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Posted 11 February 2010 - 10:12 PM

Hi George it sounds to me as if you may have a bad stick of RAM.. Repost your last post in the XP forum and they will help you test it or find what else it is. Mention that your PC is clean, Also make,model of the machine.

Edited by boopme, 11 February 2010 - 10:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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