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Virus i need help fast please :((


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11 replies to this topic

#1 millyscapepkz

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Posted 07 February 2010 - 01:10 PM

Hey i have a virus, and i am not sure how to remove it...

antivirus soft windows security alert keeps poping up saying

googletoolbaruser_32.exe is infected, and it doesnt let me go to any website because it says it might harm my computer..

Nor does it let me install anything, or go to msconfig



Please help !

Thanks

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#2 Arctic

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Posted 07 February 2010 - 01:14 PM

Try this guide

http://www.bleepingcomputer.com/virus-remo...-antivirus-soft
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#3 millyscapepkz

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Posted 07 February 2010 - 01:24 PM

Thanks! im trying it now!

#4 millyscapepkz

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Posted 07 February 2010 - 01:29 PM

It says the file cannot be exicuted because its infected.....

#5 Arctic

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Posted 07 February 2010 - 01:32 PM

I'm assuming rkill is the app your having trouble with.

Try any of these. Just try running it a few times, rkill is not really infected.

The malware is calling a false virus

rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#6 millyscapepkz

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Posted 07 February 2010 - 01:50 PM

It opens to the black box then it quickly closes saying its infected.

What can i do :thumbsup:

#7 Arctic

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Posted 07 February 2010 - 01:52 PM

have you tried all 4 different versions?
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#8 millyscapepkz

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Posted 07 February 2010 - 01:55 PM

Yes and they all do the same thing, open to cmd box and then closes.

#9 Arctic

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Posted 07 February 2010 - 02:23 PM

just quoting the guide

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Antivirus Soft when it terminates programs that may potentially remove it.

If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Antivirus Soft . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#10 millyscapepkz

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Posted 07 February 2010 - 02:35 PM

Yes i tried opening it without closing the warning, but still...nothing.

#11 Arctic

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Posted 07 February 2010 - 02:43 PM

On a chance, because i do not want to stray too far away from the tutorial.

You may have some luck restarting the computer and launching rkill as quickly as you can.

make sure rkill is on the desktop for quick access

if you are able to launch it before the malware starts up you should be able to remove it.

I know I have had to attempt running rkill multiple times to get it to run successfully.
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#12 millyscapepkz

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Posted 07 February 2010 - 03:17 PM

Okay i will try that!

Ill tell you what happens.




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