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Think I have Malware or a Virus? Or both?


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4 replies to this topic

#1 egilley

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Posted 07 February 2010 - 12:07 PM

Hello,

I've run into some problems with my computer. I noticed something called Your PC Protector popped up on my screen, so I tried to run MalwareBytes Anti-Malware but it won't open up. When I click MalwareBytes I get the following - "Windows is searching for mbam.exe".

So I found a suggestion to download Rkill, which I have done. That has stopped the Your PC Protector from popping up, but I'm still getting a strange message on my browser when I bring up legit websites (like Yahoo.com). Instead of showing the website, I get a red screen that says - "This Website has been reported as unsafe". This shows up about half the time I try to go to a page.

I'm still unable to open MalwareBytes. I've seen a post about renaming the file, but I'm not sure how to do that.

I would really appreciate any help.

Thanks,
egilley

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#2 Arctic

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Posted 07 February 2010 - 12:51 PM

After running rkill in the current session

navigate to the malware bytes folder

C:\Program Files\Malwarebytes' Anti-Malware\

make sure you set to folder options to view extensions

rightclick on mbam.exe and rename it to..

race.com <- just something else with a .com extension

then double click on race.com and see if you are able to launch the program.

perform an update and then do a quick scan.

remove all infections found
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#3 egilley

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Posted 07 February 2010 - 01:29 PM

Ok, I was able to open up MalwareBytes and run it. I removed everything it found, but it did pop up that it can't remove a couple of items and now is asking me to reboot.

Do I need to do anything else now? Would you suggest using Firefox as a browser instead of IE (what I currently use)?

#4 Arctic

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Posted 07 February 2010 - 01:36 PM

I would think chrome or Firefox would be a little more secure, but don't quote me.

Some of the malware is getting tricky today, not sure what i would say to avoid.

Keep windows updated.

keep AV up to date.

I was always a fan of spy bot search and destroy, update it and apply the immunizations.

i also used to run spyware blaster.

malwarebytes is really good as well.
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#5 boopme

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Posted 07 February 2010 - 03:55 PM

Hello, please post the scan log for review..
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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