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Antivirus Soft/ufqystave.exe infection, can't update MBAM


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#1 akdavis

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Posted 07 February 2010 - 12:06 PM

I followed the steps in the Antivirus Soft removal guide (http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft) up to running Malwarebytes. Rkill did not log killing anything. I already had Malwarebytes installed, but when I try to update before running a scan, I get the following error:

Error code: 732 (12029,0)

Not sure where to go from here. Malwarebytes was last updated 1/23/10, so I don't know if running a scan without updating would do any good. Any help would be appreciated.

p.s. Pretty sure this came through Photobucket just before midnight last night. Uploaded one pic to my account, shut down and it was here to great me in the morning. Having pinpointed the time of the infection, I attempted system restores to the previous day and the day before that. Both failed.

Edited by akdavis, 07 February 2010 - 01:05 PM.


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#2 quietman7

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Posted 07 February 2010 - 01:56 PM

When Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. Go to Posted Image > All Programs > Malwarebytes' Anti-Malware folder or open Windows Explorer and navigate to its folder in Program Files.

If you do not find any information, please refer to: Explanation of common Malwarebytes’ Anti-Malware error codes

* Error 732: Error updating the database or product. Check Internet connectivity.


If you cannot update MBAM through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#3 akdavis

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Posted 07 February 2010 - 02:43 PM

Thanks for the reply. I do not have another clean PC to use, only my wife's Macbook. I downloaded the latest rules, but they are dated 2/2/10. I'll run a scan with these and see what happens.

#4 quietman7

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Posted 07 February 2010 - 04:57 PM

How about a friend's computer or another relative?
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