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Bad virus please help


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5 replies to this topic

#1 Aliciam

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Posted 07 February 2010 - 11:04 AM

It seems to be I have emailworm.win32.merond.a trojan.win32.agent.azsy trojandownloader.win.small.ydh trojandownloader.win32.agent.ahoe net-worm.win32.k networm.win32.kido.ih...Can not use in regular mode it is just eating away..also pop ups seem to get on safemode?? Thanks, alicia

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#2 Arctic

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Posted 07 February 2010 - 11:09 AM

I'm not saying i'm going to be able to help, but you are going to need to define your problem a little more clearly.

What operating system are you on?

What anti virus do you use?

Is the reporting anti virus that same as your usual one, or does it appear different for some reason such as anti virus live or anti virus 2010?


Right now just by claiming virus names, no one is able to help you.
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#3 Aliciam

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Posted 07 February 2010 - 11:23 AM

My operating system is Windows XP and I use Mcafee. Window pop ups keep giving me error messages and are telling me I have those viruses (maybe that is the virus) I haven't run anything to help me determine what type of virus it is but it seems to be pretty bad..it shuts down my system automatically. I hope this information is helpful so we can start the process. thanks

#4 Arctic

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Posted 07 February 2010 - 11:35 AM

From this mass of infections, i'm not sure if you have a virus or male-ware but we can try to cover both bases.

Just to be clear first and foremost. I'm not a regular technician on this forum, but this may be able to help.

If you have a secondary computer to download programs through put them on a flash drive and transfer them

First you should download rkill from a known good source.
While downloading just to be safe, you may want to rename the files from something other than rkill.

http://download.bleepingcomputer.com/grinler/rkill.com
http://download.bleepingcomputer.com/grinler/rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.pif
http://download.bleepingcomputer.com/grinler/rkill.scr
You will also want to download malewarebytes from a known good source
I would just use http://www.malwarebytes.org/


Try running rkill a few times, a dos box should pop up saying it is terminating known malware processes.
If the exe does not work, try the com version.

Once rkill successfully runs, a notepad file should open up with what it stopped.

If rkill is able to run, the computer should be in a much better state and should not be shutting down on its own


Now, don't restart the computer.

Remove malewarebytes if its installed, and reinstall it.
Update to the latest definitions.
To be on the safe side i would suggest running a full system scan.
Any entires it finds, remove them.
At this time your computer should be rid of Security tool kit.

If your internet is not working, navigate to Internet explorer -> Internet Options-> Connections tab -> Lan Settings-> uncheck use a proxy server


At this time, i would be concerned about the validity of your mcafee. Update the definitions and try a scan.

If your really paranoid, I would consider running an online virus scanner

http://www.pandasecurity.com/homeusers/solutions/activescan/


Hope this helps, and i'll try to check back here to see if its resolved.
Mods: didn't mean to step on anyone's toes, if it is not alright that i posted instructions. Tell me and i will willingly remove them.
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL

#5 Aliciam

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Posted 07 February 2010 - 12:51 PM

Well so far so BAD..I followed your directions and Rkill's DOS box came up but didn't list any type of files?? Could not run MBAM....I can download it, but when I try to run it...it says unable to execute file create process failed;code 2 the system cannot find the file specified...What am doing wrong..I am running in safe mode under my user (not the administrator) thanks

#6 Arctic

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Posted 07 February 2010 - 12:55 PM

This forum may be able to bypass your error message

http://forums.malwarebytes.org/index.php?showtopic=29028
I can only help.. If i know what the problem is.

we never have time to do things right, but we always have time to do them again

LAWL




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