It is a Dell laptop, running Windows XP *not sure what service pack*.. and now I am afraid her Operating System is a lost cause. I was able to get to microsoft.com and download the malicious software removal tool, but when I tried to run it on her computer, it would not open. I downloaded the same software removal tool on my computer, put it on a USB key, and tried to run it that way, with no luck either. I shut down the computer, and tried to restart in SAFE mode, and I lost everything except the desktop background, and an official looking pop up window which says.. "Control Center .. Best PC Health Components." It lists several option ICONS on the window.. Security Items.. removal antiviruses.. web firewalls.. data encryption.. etc. Along with "Problems were detected" and a bar to "FIX PROBLEMS".. which takes you to a license renewal window. There is NO Windows tool bar.. no start button.. no desktop icons anymore. I cannot access ANYTHING on her computer at all. If you try to close the window.. it states "operation not allowed" I am afraid it is beyond help. Does anyone have any advice?
EDIT: Topic moved to the Am I Infected forum ~ Elise
Edited by elise025, 07 February 2010 - 10:01 AM.