Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Search Settings Virus (Dealio Toolbar?)


  • This topic is locked This topic is locked
3 replies to this topic

#1 so its come to this

so its come to this

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:03 AM

Posted 07 February 2010 - 05:04 AM

For a few weeks now my internet has been acting really crazy. When I try to load pages I get a Yahoo type page telling me THE PAGE CANNOT BE FOUND 404 Error. At the bottom it says powered by Search Settings. ( I have a screen shot if you need it but I didn't think you'd want a strange attachments) A program I installed a while back had the option to add their toolbar(deelio maybe?) and even though I chose no, it still installed. I removed that as soon as I noticed but this is still happening. I checked my program files and sure enough, there is a folder for Search Settings. I have not deleted it because the few things I could find about this said that did no good. My internet seems to get worse and worse by the day. Most of the time it happens when I am trying to load a new page but lately it has been doing it after the page has already loaded. I really need my internet so any help would be appreciated.

Also, I could not download/run DeFogger, the 'thing' kept happening every time I tried to download it.



DDS (Ver_09-12-01.01) - NTFSx86
Run by Kori at 3:49:59.45 on Sun 02/07/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.2940.1535 [GMT -6:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\MediaMall\MediaMallServer.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\AVG\AVG9\avgui.exe
C:\Program Files\AVG\AVG9\avgscanx.exe
C:\Windows\system32\conhost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Kori\Downloads\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\SearchSettings.dll
BHO: {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\SearchSettings.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
mRun: [ThpSrv] c:\windows\system32\thpsrv /logon
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\kori\appdata\roaming\mozilla\firefox\profiles\9ngc3ufr.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.facebook.com/home.php?
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\search settings\ff\components\SearchSettingsFF.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\kori\appdata\roaming\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\users\kori\appdata\roaming\move networks\plugins\npqmp071701000002.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2009-6-29 30272]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2009-6-29 13120]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-11-25 333192]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-11-25 28424]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-11-25 360584]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2009-12-16 375296]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2009-11-25 906520]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-11-25 285392]
R2 MediaMall Server;MediaMall Server;c:\program files\mediamall\MediaMallServer.exe [2009-11-23 3013632]
R2 rimspci;rimspci;c:\windows\system32\drivers\rimspe86.sys [2009-11-25 47104]
R2 risdpcie;risdpcie;c:\windows\system32\drivers\risdpe86.sys [2009-11-25 49152]
R2 rixdpcie;rixdpcie;c:\windows\system32\drivers\rixdpe86.sys [2009-11-25 38400]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-12-3 1153368]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2006-11-19 7168]
R3 NETw5s32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\drivers\NETw5s32.sys [2009-9-15 6114816]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-11-5 230912]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]

=============== Created Last 30 ================

2010-02-06 15:49:52 0 d-----w- c:\programdata\Gosu
2010-02-04 08:03:07 0 d-----w- c:\program files\Lame for Audacity
2010-02-04 08:02:25 0 d-----w- c:\program files\Audacity 1.3 Beta (Unicode)
2010-02-04 07:23:55 0 d-----w- c:\users\kori\appdata\roaming\PACE Anti-Piracy
2010-02-04 07:23:55 0 d-----w- c:\programdata\PACE Anti-Piracy
2010-02-04 07:23:55 0 d-----w- c:\program files\common files\PACE Anti-Piracy
2010-02-04 07:21:12 0 d-----w- c:\program files\InterLok
2010-02-04 07:20:41 0 d-----w- c:\users\kori\appdata\roaming\Antares
2010-02-04 07:20:39 0 d-----w- c:\program files\Antares Audio Technologies
2010-02-01 23:38:39 0 d-----w- c:\programdata\Sony
2010-02-01 23:20:23 0 d-----w- c:\program files\Sony
2010-01-30 09:26:10 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-01-30 09:25:47 0 d-----w- c:\program files\DAEMON Tools Lite
2010-01-30 09:25:08 0 d-----w- c:\users\kori\appdata\roaming\DAEMON Tools Lite
2010-01-30 09:25:05 0 d-----w- c:\programdata\DAEMON Tools Lite
2010-01-30 08:37:30 0 d-----w- c:\windows\system32\appmgmt
2010-01-30 05:16:35 323584 ----a-w- c:\windows\system32\AUDIOGENIE2.DLL
2010-01-30 05:15:30 0 d-----w- c:\windows\Replay Music
2010-01-30 05:15:30 0 d-----w- c:\program files\Replay Music 3
2010-01-30 02:30:07 0 d-----w- c:\program files\Celebrity Toolbar
2010-01-29 01:35:33 0 d-----w- c:\users\kori\appdata\roaming\Facebook
2010-01-27 10:20:01 0 d-----w- c:\program files\Search Settings
2010-01-27 10:19:48 0 d-----w- c:\program files\Application Updater
2010-01-27 10:19:17 0 d-----w- c:\users\kori\appdata\roaming\FreeAudioPack
2010-01-27 10:08:24 0 d-----w- c:\programdata\FreeRIP
2010-01-27 07:48:17 2614272 ----a-w- c:\windows\explorer.exe
2010-01-27 07:48:16 285696 ----a-w- c:\windows\system32\winlogon.exe
2010-01-27 06:31:22 0 d--h--w- c:\program files\InstallJammer Registry
2010-01-27 06:31:20 0 d-----w- c:\users\kori\appdata\roaming\Gmote
2010-01-27 06:30:43 0 d-----w- c:\program files\GmoteServer
2010-01-21 22:43:46 977920 ----a-w- c:\windows\system32\wininet.dll
2010-01-20 04:36:30 0 d-----w- c:\users\kori\.android
2010-01-20 04:27:28 0 d-----w- c:\users\kori\workspace
2010-01-16 07:46:45 0 d-----w- c:\users\kori\appdata\roaming\eMusic
2010-01-16 07:46:38 0 d-----w- c:\program files\eMusic Download Manager
2010-01-13 08:38:40 868121 ----a-w- c:\users\kori\stylist_sims_bedroom_03_bed.sims3pack
2010-01-13 08:38:40 328770 ----a-w- c:\users\kori\stylist_sims_bedroom_03_high_version_bed.sims3pack
2010-01-13 08:38:40 268706 ----a-w- c:\users\kori\stylist_sims_bedroom_03_dresser.sims3pack
2010-01-13 08:38:40 253247 ----a-w- c:\users\kori\stylist_sims_bedroom_03_blanket.sims3pack
2010-01-13 08:38:40 241014 ----a-w- c:\users\kori\stylist_sims_bedroom_03_high_version_endtable.sims3pack
2010-01-13 08:38:40 226133 ----a-w- c:\users\kori\stylist_sims_bedroom_03_endtable.sims3pack
2010-01-13 08:38:40 216803 ----a-w- c:\users\kori\stylist_sims_bedroom_03_vase.sims3pack
2010-01-13 03:55:59 70656 ----a-w- c:\windows\system32\fontsub.dll
2010-01-13 03:55:59 108544 ----a-w- c:\windows\system32\t2embed.dll
2010-01-12 22:56:39 0 d-----w- c:\windows\pss
2010-01-12 00:29:36 0 d-----w- c:\programdata\EA Logs
2010-01-12 00:00:52 0 d-----w- c:\program files\Mad Scientist Productions
2010-01-11 20:35:10 0 d-----w- c:\programdata\Adobe
2010-01-11 20:33:53 0 d-----w- c:\programdata\NOS
2010-01-11 20:10:53 447752 ----a-w- c:\windows\system32\vp6vfw.dll
2010-01-11 20:10:49 0 d-----w- c:\program files\Microsoft WSE
2010-01-11 20:10:20 2414360 ----a-w- c:\windows\system32\d3dx9_31.dll
2010-01-11 07:42:01 0 d-----w- c:\programdata\Electronic Arts
2010-01-10 08:22:24 0 d-----w- c:\users\kori\appdata\roaming\Mp3tag
2010-01-10 08:21:39 0 d-----w- c:\program files\Mp3tag
2010-01-10 06:39:51 0 d-----w- c:\programdata\doubleTwist Corporation

==================== Find3M ====================

2010-01-07 00:11:05 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf
2010-01-03 22:25:09 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_SynTP_01007.Wdf
2009-12-14 19:15:14 2146304 ----a-w- c:\windows\system32\GPhotos.scr
2009-11-25 09:28:35 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-11-09 18:00:00 85504 ----a-w- c:\windows\system32\ff_vfw.dll
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 3:50:25.83 ===============



Attached Files



BC AdBot (Login to Remove)

 


#2 so its come to this

so its come to this
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:03 AM

Posted 11 February 2010 - 01:44 PM

I know you guys are crazy busy... but I was just wondering about how long the wait is? It is so hard for me to use the internet and I kind of depend on it.


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 12 February 2010 - 02:13 PM.


#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:10:03 AM

Posted 14 February 2010 - 08:48 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:10:03 AM

Posted 19 February 2010 - 03:27 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users