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I think i have some sort of virus or spyware


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7 replies to this topic

#1 2lazy

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Posted 06 February 2010 - 07:45 PM

Hello all,

I recently got this laptop and foolishly jumped online assuming it already had some sort of virus protection.
I soon found out that it had none and i gt infected. So i went and downloaded avast antivirus and did a scan.

The scan found over a hundred files infected so i quarantined them and i don't know how to delete them.
avast said the names of the infections are "win32:rootkit-gen, win32:malware-gen, and win32:adware-gen".

Im not very computer savy and im new to vista so i'll patiently wait for help before i proceed any furher.

Thanks in advance.

Edited by Orange Blossom, 06 February 2010 - 09:15 PM.
Move to AII. ~ OB


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#2 boopme

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Posted 07 February 2010 - 12:31 AM

Hello and welcome.
First if they are in Quaratine they can no longer harm the PC.. see >> click link Clean, Quarantine, or Delete?[/url]

Before we delete anything there let's get another look.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download
Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from [url="http://www.malwarebytes.org/mbam/database/mbam-rules.exe"]here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 2lazy

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Posted 07 February 2010 - 11:07 AM

Thank you kindly for your response,
Heres the log you requested.

Malwarebytes' Anti-Malware 1.44
Database version: 3700
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/7/2010 10:54:24 AM
mbam-log-2010-02-07 (10-54-24).txt

Scan type: Quick Scan
Objects scanned: 98681
Time elapsed: 3 minute(s), 49 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
C:\Users\Owner\AppData\Roaming\WhereSphere\WhereSphere.exe (Adware.WhereSphere) -> Unloaded process successfully.
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\oulwsv.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\wheresphere (Adware.WhereSphere) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\WhereSphere (Adware.WhereSphere) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\DealAssistant (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wheresphere (Adware.WhereSphere) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sfkg6wipus (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rthdbpl (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
C:\Users\Owner\AppData\Roaming\DealAssistant (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\WhereSphere (Adware.WhereSphere) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Owner\AppData\Local\Temp\4354.tmp (Trojan.Inject) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\DealAssistant\config.cfg (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\WhereSphere\config.cfg (Adware.WhereSphere) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\WhereSphere\WhereSphere.exe (Adware.WhereSphere) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\WhereSphere\WSUninstall.exe (Adware.WhereSphere) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\oulwsv.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 boopme

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Posted 07 February 2010 - 03:46 PM

Hello 2lazy, I feel we'll be in good shape after a few more scans..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Finally Rerun Avast:


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#5 2lazy

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Posted 10 February 2010 - 12:15 AM

Thanks for the help. So far i've had no more pop ups. The pc seems to be running fine.
However mbam found something on the complete scan, Here's the super anti first:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/08/2010 at 10:46 PM

Application Version : 4.33.1000

Core Rules Database Version : 4568
Trace Rules Database Version: 2380

Scan type : Complete Scan
Total Scan Time : 00:50:32

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 6270
Registry threats detected : 0
File items scanned : 99253
File threats detected : 14

Adware.Tracking Cookie
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@247realmedia[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@a1.interclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@ads.mail[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@advertising[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@at.atwola[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@atdmt[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@content.yieldmanager[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@doubleclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@interclick[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@network.realmedia[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@oasn04.247realmedia[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@questionmarket[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@realmedia[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\owner@tacoda[1].txt

mbam:
Malwarebytes' Anti-Malware 1.44
Database version: 3717
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/9/2010 9:43:25 PM
mbam-log-2010-02-09 (21-43-25).txt

Scan type: Full Scan (C:\|)
Objects scanned: 207273
Time elapsed: 47 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\46s2w6n5.default\extensions\{e45a0de0-b4de-11de-8a39-0800200c9a66}\components\wsff.dll (Adware.WhereSphere) -> Quarantined and deleted successfully.

#6 boopme

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Posted 11 February 2010 - 11:33 PM

OK, this looks good... If there are no more issues then...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 2lazy

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Posted 14 February 2010 - 11:11 PM

All seems to be well. Thanks for the help boop! :flowers: :thumbsup:

#8 boopme

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Posted 14 February 2010 - 11:24 PM

You're welcome 2lazy,from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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