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DNS Error Page?


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#1 Josh3

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Posted 06 February 2010 - 04:18 PM

Hello, I have a very frustrating and annoying problem on my hands that has been going on for a couple of months. The problem only happens every now and then, probably once a month or so. Runescape usually works for me without any problems, but it goes down for me sometimes. During the time Runescape (RS) is down I cannot connect to the main site for Runescape, nevertheless play the game ...

The problem, when it occurs, is when I type in www.runescape.come into my url, it comes back with a google page saying "DNS error - cannot find server. Oops! This link appears to be broken." I have no idea how to fix the problem, so I am stuck having to wait for the problem to fix itself, it usually takes a week.

What I Have Tried:
-Restarting my computer
-Flushing the DNS resolver cache using command prompt
-Making sure I have all neccesary downloads/updates to run Runescape
-Restarted my router
-Deleted all cookies, add-ons, ect using Tools->Delete Browsing History

I have a theory with the problem, but no idea if there is any proof behind it. I'm am thinking that RS changes their IP address everynow and then. The way you get from your house to RS is through a series of locations that reroutes to the site you want to go to, in my case RS. The servers I connect to stores the IP address for all sites you visit in order to save time the next time you search for that website since the IP address is already stored in the server and does not have to go and get the IP address from the site everytime (this is the way DNS works). The servers keep the IP address in the server for a certain period of time before clearing their cache and having to go to the actual site and get the IP address. As you can see, if a website changes their IP address, you might have to wait for the servers to clear out their cache in order to get the new IP address...just a theory though.

Another weird thing that happens when RS is not working is when I open the Command Prompt. I type in "ping runescape.com" and it comes back with "Ping request could not find host runescape.com. Please check the name and try again." This usually never happens when pinging a website, you usually get an IP address from it, just like I do when RS is working properly.

I appreciate any help, feel free to ask me to explain something in more detail, I'm not very good at explaining things.

Thanks,
Josh

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#2 ratchet48

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Posted 06 February 2010 - 04:48 PM

Welcome to BC.

When you loose your connection do an ipconfig /all and try to ping your DNS Servers.

You could also open a free OpenDNS account, copy thier DNS sever IP Addresses to a notepad doc. When your connection fails, plug there DNS IP's into your Network Adapters configuration and see if that resolves your issue. I use OpenDNS to block porn for my sons, and set my security to low.

Edited by ratchet48, 06 February 2010 - 05:17 PM.


#3 Josh3

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Posted 06 February 2010 - 04:55 PM

Just to get something clear, I don't lose connection to any other sites, just Runescape is unable to work.

I tried pinging my DNS servers, and they all worked out fine, all packets were sent and 0% lost.

Should I still try the OpenDNS thing in my case? How would I go about plugging their DNS Ip's into my Network Adapters?

Thanks,
Josh

#4 ratchet48

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Posted 06 February 2010 - 05:20 PM

No, OpenDNS probably would not help.

If you have paid for the game or access I would post in their forums or contact their support. You are probably not the only one having this problem.

#5 Josh3

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Posted 06 February 2010 - 05:28 PM

Okay dokey.

I have tried asking on the RS forums there for help as well, but no luck. I even remember a Forum Moderator saying that I was the only case he has come across like mine.

I was talking to a friend on RS and she told me to come here and say my problem because she has had lots of help before.

Thanks,
Josh

#6 ratchet48

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Posted 06 February 2010 - 06:13 PM

I wonder if it could be your ISP's DNS servers? Sounds kind of odd, but stranger things have happened.
If you browse to http://216.115.77.88/ aren't you removing the need for DNS resolution?

I have a text document at work of common website IP's that I have used to determine if loss of internet connection is a ISP problem or our DNS severs. If you can't browse by URL and can by IP then it is DNS.

I don't think RuneScape changes their Servers IP Address, so the next time your connection fails try pasting or typing the IP
216.115.77.88 in your browsers address bar. If that works then OpenDNS might be your solution.

After you open/setup an OpenDNS account they have instruction and screen shots that walk you thru the setup.

Edited by ratchet48, 06 February 2010 - 06:25 PM.


#7 CaveDweller2

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Posted 06 February 2010 - 11:48 PM

This happens once a month, how long does it last?

I have pinged runescape.com and have yet to get the same IP address twice.

C:\>ping runescape.com

Pinging runescape.com [82.211.114.127] with 32 bytes of data:

C:\>ping runescape.com

Pinging runescape.com [64.79.147.125] with 32 bytes of data:

C:\>ping runescape.com

Pinging runescape.com [216.115.77.88] with 32 bytes of data:

C:\>ping runescape.com

Pinging runescape.com [216.115.77.137] with 32 bytes of data:

C:\>ping runescape.com

Pinging runescape.com [213.146.191.50] with 32 bytes of data:

Hope this helps thumbup.gif

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#8 ratchet48

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Posted 07 February 2010 - 10:45 AM

Well I pinged runescape.com periodically for a couple of hours. The IP finally changed, not sure what to make of that.
Pretty sure they are running multiple servers, but one would think that once you create your connection with the server, DNS would be out of the equation.


Perhaps if the server you are connected to has reached the maximum number of connection allowed and your connection drops for a millisecond and you are bumped.

That still does not explain the extended period of

DNS error - cannot find server

. Your ISP's DNS severs should refresh pointers sooner than a week, I am thinking about every 15 minuets.


Perhaps Event Viewer might provide some kind of clue. What is your Operating System?

Edited by ratchet48, 07 February 2010 - 10:46 AM.


#9 Josh3

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Posted 07 February 2010 - 01:56 PM

Sorry I havn't been on lately, our internet got disconneted from the recent snow storm.

216.115.77.88 sorta works, but not really. It takes me to a page advertising what RS is, but then when I click on a link to go to the real main page, it doesnt work ... the DNS error page comes back up.

This happens about once a month and lasts for a week or so. I know RS uses different servers because they have some in more than one locations. Try opening Command Prompt and typing "nslookup runescape.com" This should give you all the possibilies for RS. I did this last time RS was working and got these: 216.115.77.137 213.146.191.50 82.211.114.127 64.79.147.125 216.115.77.88

I am running on Windows Vista.

I don't know what the problem is, what I said in my first post was just a guess that my dad said, it could be completly wrong.

Thanks,
Josh

Edited by Josh3, 07 February 2010 - 02:05 PM.


#10 ratchet48

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Posted 07 February 2010 - 02:33 PM

Click the Start button . In the Search box, type Event Viewer, and then, in the list of results, double-click Event Viewer.
Expand Windows Logs.


Start looking in System events. System events are logged by Windows and Windows system services, and are classified as error, warning, or information.

After clicking on System Events go to Find in the column on the right of the window. Try searching for DNS related errors.

Post what you find and maybe that will lead us in the right direction.

#11 Josh3

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Posted 07 February 2010 - 03:45 PM

NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)


I got this a few times classified as "Error", the only other searches I found was that DNS had started or ended.

Thanks,
Josh

#12 ratchet48

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Posted 07 February 2010 - 04:52 PM

NTP or Network Time Protocol is most lkely not the culprit we are looking for.

Can you do the same for Application events?

#13 Josh3

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Posted 07 February 2010 - 04:57 PM

Okay dokey, one thing cleared up :thumbsup:

Here's what I got:

Description:
The description for Event ID 1 from source Bonjour Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

mDNSResponder started


The specified resource type cannot be found in the image file

Thanks,
Josh

#14 ratchet48

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Posted 07 February 2010 - 05:08 PM

Could be, did you seeWhat is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?

#15 Josh3

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Posted 07 February 2010 - 05:15 PM

I was reading on that site, and it said "Donít remove Bonjour if you use iTunes to share libraries, or any other feature from an application that relies on it."

Unfortunately this computer is a shared computer in my house with 3 sisters and we all share the iTunes library, should I try dis-enabling it to see if it is the problem, and putting it back on enabled if it is not?

Thanks,
Josh




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