Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible Malware - Not going into hibernation mode


  • This topic is locked This topic is locked
15 replies to this topic

#1 whiskeygogo

whiskeygogo

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 06 February 2010 - 03:16 PM

Hi BleepingComputer Team,

This is my first topic, my computer contracted a sort of malware in which I had several popups and icons showing on my system tray. I used several tools to try to clean it up, including McAfee Anti-Virus, Malwarebyte Anit-Malware v1.31, Spybot Search and Destroy v1.62, SpywareBlaster v4.1, and Trend Micro HijackThis v2.0.2.

These tools cleaned up some of the malware, and I have not gotten any popups or icons since early January 2010, but I noticed that now my computer does not go into Hibernation. I setup the computer to go into System Standby, then Hiberation. The System Standby works, but when it is supposed to Hibernate and shut down, it starts up and goes into the XP logon screen.

A friend suggested to first search for any file with "H8RST" in it, and it didn't find anything, he also suggested I use this site to download and run ComboFix. I ran ComboFix, but it never created a log file in the root directory, I don't know why, I even ran it a second time.

So now I ran HijackThis and will include the log in the hopes that someone will be able to analyze and suggest a solution.

My computer is the following:

Dell Dimension 2400
Pentium 4, 2.20 GHz
768 MB of RAM
Microsoft Windows XP Home Edition Version 2002 Service Pack 3

Thank you.

Attached Files



BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 13 February 2010 - 03:53 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 15 February 2010 - 10:16 PM

Hello Elise,

I would like to first thank you for taking my case. I produced the first part of what you needed, I ran DDS.scr without any problems and attached the files DDS.txt and Attach.txt.

I did have a problem with the GMER program. At first, I booted the PC normally, when I ran GMER, it would reboot the PC. I tried this 3 times with the same results, so I thought there was an issue with the program. Then I downloaded a second "Main Mirror" program and had the same thing happen with the PC rebooting.

I then booted the PC in safe mode, this allowed me to run the program, which took about 4 hours. When I tried to find the "Save" button in the program window, I couldn't. I expanded the window in every direction possible, but because the resolution in safe mode was only 640x480, there was nothing I could do to resize the window enough to get the "Save" button.

I'll try again tomorrow when I get home from work and see if I get different results with GMER.

Thanks again,

Thomas

Attached Files



#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 16 February 2010 - 05:28 AM

Okay, you can try to run GMER in normal mode with the "devices" box unchecked.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 16 February 2010 - 09:46 PM

Hi Elise,
I tried running GMER with my PC booted normally, this time with my wife's account, and same thing, it would reboot before doing anything. So I ran GMER in safe mode again, and still could not find any save button to save the log file. The only thing I was able to do at this point was to do a screen capture and paste it in a word document before I closed the program. I attached the doc file.

In the Rootkit/Malware tab, this is what I written down.

Type Name Value

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler Yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000
REg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@LoadAppInit_DLLs 1

I'm not sure if this tells you anything, but please tell me how to save the log.

Thanks,

Thomas

Attached Files



#6 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 17 February 2010 - 06:06 AM

Hello,

Combofix was definitely run, can you look for c:\combofix.txt and/or the c:\qoobox folder?

Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer.

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#7 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 24 February 2010 - 08:24 PM

Elise,

Please find attached the contents of qoobox in zip format. My apologizes for getting this to you sooner.

Thank you,

Thomas

Attached Files



#8 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 25 February 2010 - 02:47 AM

Hello, doesn't look as if Combofix removed anything.

P2P WARNING
-------------------
Going over your logs I noticed that you have uTorrent installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.


UPDATE JAVA
------------------
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 18.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#9 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 26 February 2010 - 10:27 PM

Elise,
I just ran MBAM v1.44. Here is the log file.
Thanks,
Thomas

Attached Files



#10 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 27 February 2010 - 05:01 AM

Hello, at this point, what problems do you still have left?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#11 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 01 March 2010 - 12:01 PM

Elise,
I still have the original problem. If I set the PC to Standby in 30 minutes, it will do it. If I set the PC to Hibernate 30 minutes after that, it will power on instead, and go to the account entry screen.
Thomas

#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 01 March 2010 - 12:17 PM

Please see if this article can help you to troubleshoot this problem.

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#13 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 02 March 2010 - 03:58 PM

Hi Elise,

I just ran ESET online scanner, it didn't find anything.
123855 files scanned, 0 infected files.

Thanks,

Thomas

#14 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:56 AM

Posted 03 March 2010 - 08:37 AM

Hello Thomas,

As far as malware is concerned, you are clean. To troubleshoot the hibernation problem, best post a new topic in the Windows XP forum here at BC.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean smile.gif

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#15 whiskeygogo

whiskeygogo
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:09:56 PM

Posted 03 March 2010 - 10:16 AM

Hello Elise,
I will follow your suggestions too keep my PC infection free. Other than this Hiberation mode, everything seems to work fine (no pop-ups, ads, slow running, etc...). I'd like to thank you for your time and effort in trying to resolve the problem, and I've learned a lot from this. You my close this topic.
Thanks again,
Thomas




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users