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antivir 2010 infected - hijacthis log - please help


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7 replies to this topic

#1 genvito74

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Posted 06 February 2010 - 01:03 AM

here is the hijack this log, hope somebody can help, thanks...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:51:43 AM, on 2/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AV\Antivir.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (file missing)
O2 - BHO: &UpdateCheck.dll - {D34D56E9-B37B-4C37-A854-1AC144592D5C} - C:\WINDOWS\system32\UpdateCheck.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Administrator\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [AV] C:\Program Files\AV\Antivir.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - C:\Documents and Settings\All Users\Start Menu\Programs\UltimateBet\UltimateBet.lnk (HKCU)
O9 - Extra 'Tools' menuitem: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - C:\Documents and Settings\All Users\Start Menu\Programs\UltimateBet\UltimateBet.lnk (HKCU)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 5959 bytes


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#2 miekiemoes

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Posted 06 February 2010 - 07:15 AM

Hi,

* Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • In case you already used MBAM previously, please update it before proceeding with the scan. To do this, click the "Update" tab and click the "Check For updates" button.
  • Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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#3 genvito74

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Posted 06 February 2010 - 10:31 AM

i downloaded the program, but the virus is blocking me from opening it...everytime i click to start it the virus basically doesnt allow it to open, what can i do?

#4 miekiemoes

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Posted 06 February 2010 - 10:39 AM

Do you have problems with the installer (mbam-setup.exe) to open it? Or when it's already installed?
Can you try to rename it to firefox.exe ?
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#5 genvito74

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Posted 06 February 2010 - 11:18 AM

hey thanks, yea i renamed it firefox and it let me open it up, here is the log file from both malwarebytes and hijackthis:

Malwarebytes' Anti-Malware 1.44
Database version: 3697
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

2/6/2010 11:15:11 AM
mbam-log-2010-02-06 (11-15-11).txt

Scan type: Quick Scan
Objects scanned: 125319
Time elapsed: 17 minute(s), 42 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
C:\Program Files\AV\antivir.exe (Rogue.Antivir2010) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\urlsearchhook.toolbarurlsearchhook (Adware.Ecobar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\urlsearchhook.toolbarurlsearchhook.1 (Adware.Ecobar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d34d56e9-b37b-4c37-a854-1ac144592d5c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d34d56e9-b37b-4c37-a854-1ac144592d5c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d34d56e9-b37b-4c37-a854-1ac144592d5c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ca3eb689-8f09-4026-aa10-b9534c691ce0} (Adware.Ecobar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\evapp (Rogue.Antivir2010) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\evuninst (Rogue.Antivir2010) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\av (Rogue.Antivir2010) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Common Files\Uninstall\AV (Rogue.Antivir2010) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\UpdateCheck.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\GYZ41OY9\Setup_2002-1[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Uninstall\AV\Uninstall.lnk (Rogue.Antivir2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\Antivir.lnk (Rogue.Antivir2010) -> Quarantined and deleted successfully.
C:\Program Files\AV\antivir.exe (Rogue.Antivir2010) -> Quarantined and deleted successfully.

HIJACKTHIS LOG FILE

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:17:47 AM, on 2/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\firefox.exe\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\firefox.exe\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\firefox.exe\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Administrator\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - C:\Documents and Settings\All Users\Start Menu\Programs\UltimateBet\UltimateBet.lnk (HKCU)
O9 - Extra 'Tools' menuitem: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - C:\Documents and Settings\All Users\Start Menu\Programs\UltimateBet\UltimateBet.lnk (HKCU)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 5973 bytes


#6 miekiemoes

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Posted 06 February 2010 - 12:03 PM

Hi,

Have you rebooted already? If not, please do so.

Then, start HijackThis and check next orphaned entry in it:

O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (file missing)

Click the fix checked button below.

Let me know in your next reply how things are now.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#7 genvito74

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Posted 08 February 2010 - 12:05 AM

i did that and clicked the fix checked button, everything seems back to normal, thanks alot...one last thing, i think the virus knocked out my soundcard because i cant hear anything out of my speakers, i had soundMAX sound driver in my comp and its not even there anymore. Can you tell me where i can reinstall it or something so i can hear sound again. thanks

#8 miekiemoes

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Posted 08 February 2010 - 02:21 AM

Hi,

For your sound..

Specific SOUND Troubleshooting:

http://www.computerhope.com/issues/ch000208.htm
http://support.microsoft.com/kb/307918
http://www.5starsupport.com/faq/sound.htm
http://wahiduddin.net/troubleshooting/trouble_sound.htm (skip the step there about Mac Computers)

Also, make sure the Plug and Play service is running:

Go to Start > run and type: services.msc
Search in the list for Plug and Play.
If you receive a Configuration Manager message, click OK.
In the Startup Type list, select Automatic, and then click OK.
Then reboot your computer.

But since this is not really my expertise area, I suggest (in case above troubleshooting guides didn't help), to start a new thread here: http://www.bleepingcomputer.com/forums/f/65/audio-and-video/
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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