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BSOD Problem


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#1 johngianni

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Posted 05 February 2010 - 11:58 PM

Well recently I have been getting something like

KERNEL_STACK_INPAGE_ERROR

It sometimes ends to quickly. I am running on a vista OS. Does this have something to do with the memory modules? I restored my computer completely and when I runned my computer I recived the same error a few minutes after. I am getting immensely aggarvated with this. I am on the computer using safe mode networking right now. Please help.

Also, I tried doing some of the methods from microsoft and it seemed not to work. If it is not a BSOD I recieve my computer freezes completely.

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#2 Broni

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Posted 06 February 2010 - 12:18 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 johngianni

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Posted 06 February 2010 - 12:25 AM

==================================================
Dump File : Mini020510-01.dmp
Crash Time : 2/5/2010 5:57:37 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0x00000001
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x86f63c70
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd163
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini020510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

Also, do you think I should use Windows Memory Diagnostic Tool? Maybe the RAM got bad.

#4 Broni

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Posted 06 February 2010 - 12:27 AM

The log shows only one BSOD error.
Did it happen once?

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#5 johngianni

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Posted 06 February 2010 - 12:28 AM

No, it happened around 3 times. For a odd reason it only picked up the latest one. The first one was like

Memory_Management

Not sure what it was. I forgot to record it down and I am not sure why it did not record the other ones.

#6 Broni

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Posted 06 February 2010 - 12:31 AM

It won't hurt....

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#7 johngianni

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Posted 06 February 2010 - 01:15 AM

Around test #8 the computer boots. I am assuming that means that is were it finishes? I tryed one more time to make sure and it does the same. I saw 0 Errors.

I am pretty sure I only have one RAM Module. How exactly can I see how many I have?

Edited by johngianni, 06 February 2010 - 01:18 AM.


#8 Broni

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Posted 06 February 2010 - 01:27 AM

Around test #8 the computer boots

Do you mean RE-boots?
If so, it shouldn't.
memtest should run until you tell it to stop.
memtest run in passes. Each pass contains very same 8 tests.
You should run at least 5-6 PASSES before you stop it.

I am pretty sure I only have one RAM Module. How exactly can I see how many I have?

The quickest way? Open the case and take a look.

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#9 johngianni

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Posted 06 February 2010 - 01:29 AM

That is odd. Around the end of test 8 the computer boots. Any reason for this?

#10 Broni

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Posted 06 February 2010 - 01:35 AM

I'm not sure.
This is what I suggest...
Turn the computer off.
Open the case.
See, if it's dirty inside.
If so, get a can of compressed air (NOTHING ELSE) and clean well inside.
At the same time, see how many RAM sticks you have.

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#11 johngianni

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Posted 06 February 2010 - 01:46 AM

Alright I will sooner or later. I had been having recent help on another forum I am usually always on. My friend told me to come here for help. I am planning on opening my laptop anyways since I need to upgrade some areas of it maybe. On the other forum I sent the admin the minidump file. He is going to check it over for me.

#12 Broni

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Posted 06 February 2010 - 11:32 AM

Oh, if it's laptop, I surely don't want you to open the case, but you can open RAM bay door and look for RAM.
As for cleaning, you still can clean all vents.

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#13 cryptodan

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Posted 06 February 2010 - 09:57 PM

Can also be related to a faulty hard drive they have memory too.




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