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Strange keyboard phenomenon


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12 replies to this topic

#1 jaydub800

jaydub800

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Posted 05 February 2010 - 08:31 PM

I have a 9 month old Dell Studio 1537 laptop running 64 bit Vista. Ever since it was new it has displayed a strange intermittent keyboard phenomenon. In checking some Dell and Windows forums to see if it was a known problem and if anyone had a solution, I couldn’t find a reference to my exact problem, but I noticed that a lot of these computers had Ctrl key issues. That made me realize that what seems to be happening with mine is that the Ctrl key is spontaneously activating so that various letters I type sometimes act as shortcut keys: e.g. typing a “p” would open a printer dialog box; typing “n” would open a new browser page; typing “o” would open an “Open” dialog box, etc. When I finally l got around to contacting Dell tech support about it, I was amazed that they readily agreed to replace the keyboard. In fact a technician came and replaced it the very next day. The bad news is, it didn’t solve my problem. After three more long tech support sessions and some trouble shooting attempts by them, the last lady I talked with concluded that it must be a software issue. Since software problems aren’t covered by my warranty I am left to pay them to try to solve the problem, try to fix it on my own or live with it. She said that a virus could possibly be causing the problem. My factory installed McAfee antivirus software has never indicated any problem and a subsequent manual full computer scan turned up nothing. She did however suggest that I run Hijack This and have the log analyzed. So that’s why I’m here.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:53:25 PM, on 2/5/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
c:\PROGRA~2\mcafee.com\agent\mcagent.exe
C:\Program Files (x86)\Wi-Fi Connect\WiFiConnect.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Dell Support Center\gs_agent\dsc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~2\mcafee\msk\mskapbho.dll
O2 - BHO: DigitalPersona Fingerprint Software Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [DpAgent] C:\Program Files (x86)\DigitalPersona\Bin\dpagent.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKCU\..\Run: [WiFiConnect] C:\Program Files (x86)\Wi-Fi Connect\WiFiConnect
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [EPSON WorkForce 40(Network)] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIELA.EXE /FU "C:\Windows\TEMP\E_SBAE6.tmp" /EF "HKCU"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files (x86)\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files (x86)\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files (x86)\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files (x86)\ieSpell\wikipedia.HTM
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemywifi.verizon.net/sdcCommo...20Installer.cab
O16 - DPF: {72376E32-8AF2-473F-BE32-E5D0F39C865D} (CUpdateAdvisorCtrl Object) - http://www.cyberlink.com/prog/aacs/UpdateAdvisor.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O23 - Service: McAfee Application Installer Cleanup (0034991262223299) (0034991262223299mcinstcleanup) - Unknown owner - C:\Windows\TEMP\003499~1.EXE (file missing)
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_15f4e438\AESTSr64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - C:\Program Files\Fingerprint Sensor\ATService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CLDTVHNService - Unknown owner - C:\Program Files (x86)\DirecTV\DirecTV\Kernel\DMP\CLDTVHNService.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1c9ec6f212508d0) (gupdate1c9ec6f212508d0) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files (x86)\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~2\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~2\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files (x86)\McAfee\MSK\MskSrver.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12716 bytes


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,816 posts
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  • Local time:08:02 PM

Posted 13 February 2010 - 03:39 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 jaydub800

jaydub800
  • Topic Starter

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  • Local time:11:02 AM

Posted 16 February 2010 - 11:35 PM


DDS (Ver_09-12-01.01) - NTFSX64
Run by John at 22:17:49.47 on Tue 02/16/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4060.2329 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Fingerprint Sensor\ATService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_15f4e438\AESTSr64.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files (x86)\DirecTV\DirecTV\Kernel\DMP\CLDTVHNService.exe
c:\PROGRA~2\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe
C:\Program Files (x86)\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe
C:\Windows\System32\alg.exe
c:\PROGRA~2\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files (x86)\Wi-Fi Connect\WiFiConnect.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\DigitalPersona\Bin\DPAgent.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
c:\PROGRA~2\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\John\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uWindow Title = Internet Explorer provided by Dell
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~2\mcafee\msk\mskapbho.dll
BHO: DigitalPersona Fingerprint Software Extension: {395610ae-c624-4f58-b89e-23733ea00f9a} - c:\program files (x86)\digitalpersona\bin\DpOtsPluginIe8.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files (x86)\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
uRun: [WiFiConnect] c:\program files (x86)\wi-fi connect\WiFiConnect
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON WorkForce 40(Network)] c:\windows\system32\spool\drivers\x64\3\e_iatiela.exe /fu "c:\windows\temp\E_SBAE6.tmp" /EF "HKCU"
mRun: [nmctxth] "c:\program files (x86)\common files\pure networks shared\platform\nmctxth.exe"
mRun: [mcagent_exe] "c:\program files (x86)\mcafee.com\agent\mcagent.exe" /runkey
mRun: [DpAgent] c:\program files (x86)\digitalpersona\bin\dpagent.exe
StartupFolder: c:\users\john\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files (x86)\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &ieSpell Options - c:\program files (x86)\iespell\iespell.dll/SPELLOPTION.HTM
IE: Check &Spelling - c:\program files (x86)\iespell\iespell.dll/SPELLCHECK.HTM
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: Lookup on Merriam Webster - file://c:\program files (x86)\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files (x86)\iespell\wikipedia.HTM
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files (x86)\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files (x86)\iespell\iespell.dll/SPELLOPTION.HTM
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemywifi.verizon.net/sdcCommon/download/WIFI/Verizon%20WiFi%20Installer.cab
DPF: {72376E32-8AF2-473F-BE32-E5D0F39C865D} - hxxp://www.cyberlink.com/prog/aacs/UpdateAdvisor.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files (x86)\common files\pure networks shared\platform\puresp4.dll
LSA: Notification Packages = scecli DPPWDFLT
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~2\mcafee\msk\MSKAPB~1.DLL
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO-X64: scriptproxy - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun-x64: [(Default)]
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun-x64: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray64.exe
mRun-x64: [Apoint] c:\program files\delltpad\Apoint.exe
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-4-26 53488]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-4-26 308296]
R2 {2E444BE9-B8EC-4CE6-8C2B-6536FB7F4FB7};Power Control [2009/11/04 14:01:58];c:\program files (x86)\dell\mediadirect\000.fcl [2009-5-3 146928]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_15f4e438\AESTSr64.exe [2009-5-24 89600]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\ATService.exe [2008-12-22 2479864]
R2 CLDTVHNService;CLDTVHNService;c:\program files (x86)\directv\directv\kernel\dmp\CLDTVHNService.exe [2009-9-17 75048]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R2 McProxy;McAfee Proxy Service;c:\progra~2\common~1\mcafee\mcproxy\mcproxy.exe [2009-4-26 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-4-26 155456]
R2 ntk_dtv;ntk_dtv;c:\program files (x86)\directv\directv\kernel\dmp\ntk_dtv_64.sys [2009-9-17 82416]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-12-22 548864]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2009-4-26 36392]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2009-4-26 59392]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60a.sys [2009-4-26 239104]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-4-26 102472]
R3 NETw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\NETw5v64.sys [2009-4-26 4735488]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2009-3-6 159840]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2009-3-8 319840]
S2 0034991262223299mcinstcleanup;McAfee Application Installer Cleanup (0034991262223299);c:\windows\temp\003499~1.exe c:\progra~2\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\003499~1.exe c:\progra~2\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S2 gupdate1c9ec6f212508d0;Google Update Service (gupdate1c9ec6f212508d0);c:\program files (x86)\google\update\GoogleUpdate.exe [2009-6-13 133104]
S2 LinksysUpdater;Linksys Updater;c:\program files (x86)\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-5-27 89920]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-4-26 40904]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-4-26 49480]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
S3 SaiH075C;SaiH075C;c:\windows\system32\drivers\SaiH075C.sys [2007-5-1 171144]
S4 McSysmon;McAfee SystemGuards;c:\progra~2\mcafee\viruss~1\mcsysmon.exe [2009-4-26 606736]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================

2010-02-16 21:41:50 1024 ----a-w- C:\.rnd
2010-02-12 16:01:32 306688 ----a-w- c:\windows\IsUninst.exe
2010-02-10 03:40:52 40448 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2010-02-10 03:40:52 1425480 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-02-10 03:40:47 4698184 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-01-31 21:35:46 0 d-----w- c:\program files (x86)\ieSpell
2010-01-30 16:34:03 77824 ----a-w- c:\windows\syswow64\EBAPI.dll
2010-01-30 16:34:03 65536 ----a-w- c:\windows\syswow64\EEBUtil.dll
2010-01-30 16:34:03 55808 ----a-w- c:\windows\syswow64\EEBSDKIF.dll
2010-01-30 16:34:03 135168 ----a-w- c:\windows\syswow64\EEBAPI.dll
2010-01-30 16:34:03 110592 ----a-w- c:\windows\syswow64\EEBDSCVR.dll
2010-01-30 16:33:57 832 ----a-w- c:\windows\syswow64\E_ADDNET.DAT
2010-01-30 16:33:35 558080 ----a-w- c:\windows\system32\ensppmon.dll
2010-01-30 16:33:35 558080 ----a-w- c:\windows\system32\enppmon.dll
2010-01-30 16:33:35 537600 ----a-w- c:\windows\system32\ensppui.dll
2010-01-30 16:33:35 537600 ----a-w- c:\windows\system32\enppui.dll
2010-01-30 16:33:35 250880 ----a-w- c:\windows\system32\enspres.dll
2010-01-30 16:33:35 250880 ----a-w- c:\windows\system32\enpres.dll
2010-01-30 16:17:19 108032 ----a-w- c:\windows\system32\E_ILMELA.DLL
2010-01-30 16:17:16 81408 ----a-w- c:\windows\system32\E_IBCBELA.DLL
2010-01-30 16:16:50 44 ----a-w- c:\windows\EPWF40.ini
2010-01-30 15:46:14 65536 --sha-w- c:\users\john\ntuser.dat{db9dc962-0d00-11df-94a3-002219ed5f55}.TM.blf
2010-01-30 15:46:14 524288 --sha-w- c:\users\john\ntuser.dat{db9dc962-0d00-11df-94a3-002219ed5f55}.TMContainer00000000000000000002.regtrans-ms
2010-01-30 15:46:14 524288 --sha-w- c:\users\john\ntuser.dat{db9dc962-0d00-11df-94a3-002219ed5f55}.TMContainer00000000000000000001.regtrans-ms
2010-01-29 21:41:44 0 d-----w- c:\program files (x86)\common files\EPSON
2010-01-29 21:41:14 0 d-----w- c:\program files\EpsonNet
2010-01-29 21:02:19 0 d-----w- c:\program files (x86)\epson
2010-01-29 21:01:07 0 d-----w- c:\program files (x86)\EpsonNet
2010-01-29 20:59:39 0 d-----w- c:\programdata\EPSON
2010-01-29 18:16:51 0 d-----w- c:\program files (x86)\Trend Micro
2010-01-28 16:47:02 0 d-----w- c:\windows\pss
2010-01-28 16:41:57 0 d-----w- c:\programdata\Citrix
2010-01-28 16:41:29 61224 ----a-w- c:\users\john\GoToAssistDownloadHelper.exe

==================== Find3M ====================

2010-02-16 16:17:50 1805 ----a-w- c:\windows\bthservsdp.dat
2010-01-30 16:26:17 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-30 16:26:17 143360 ----a-w- c:\windows\inf\infstor.dat
2010-01-30 16:26:16 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-14 17:12:06 212352 ------w- c:\windows\system32\MpSigStub.exe
2010-01-02 07:08:29 1147904 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 07:03:21 77312 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 07:03:21 132096 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 06:38:20 916480 ----a-w- c:\windows\syswow64\wininet.dll
2010-01-02 06:38:04 1208832 ----a-w- c:\windows\syswow64\urlmon.dll
2010-01-02 06:36:10 206848 ----a-w- c:\windows\syswow64\occache.dll
2010-01-02 06:33:34 5942784 ----a-w- c:\windows\syswow64\mshtml.dll
2010-01-02 06:33:32 594432 ----a-w- c:\windows\syswow64\msfeeds.dll
2010-01-02 06:33:32 55296 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-01-02 06:32:51 25600 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\syswow64\iesetup.dll
2010-01-02 06:32:33 1985536 ----a-w- c:\windows\syswow64\iertutil.dll
2010-01-02 06:32:33 164352 ----a-w- c:\windows\syswow64\ieui.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\syswow64\iesysprep.dll
2010-01-02 06:32:32 55808 ----a-w- c:\windows\syswow64\iernonce.dll
2010-01-02 06:32:32 184320 ----a-w- c:\windows\syswow64\iepeers.dll
2010-01-02 06:32:32 11070464 ----a-w- c:\windows\syswow64\ieframe.dll
2010-01-02 06:32:26 387584 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-01-02 05:25:39 162816 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-02 04:57:00 133632 ----a-w- c:\windows\syswow64\ieUnatt.exe
2010-01-02 04:56:50 173056 ----a-w- c:\windows\syswow64\ie4uinit.exe
2010-01-02 04:56:14 13312 ----a-w- c:\windows\syswow64\msfeedssync.exe
2010-01-01 19:53:53 5 ----a-w- c:\program files (x86)\eula.txt
2010-01-01 19:53:48 14 ----a-w- c:\program files (x86)\version.txt
2009-12-04 18:52:22 14848 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-04 18:51:44 1570816 ----a-w- c:\windows\system32\quartz.dll
2009-12-04 18:50:40 25600 ----a-w- c:\windows\system32\msyuv.dll
2009-12-04 18:50:37 38400 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-04 18:50:33 15872 ----a-w- c:\windows\system32\msrle32.dll
2009-12-04 18:49:49 54272 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-04 18:30:05 12288 ----a-w- c:\windows\syswow64\tsbyuv.dll
2009-12-04 18:29:41 1314816 ----a-w- c:\windows\syswow64\quartz.dll
2009-12-04 18:28:52 22528 ----a-w- c:\windows\syswow64\msyuv.dll
2009-12-04 18:28:51 31744 ----a-w- c:\windows\syswow64\msvidc32.dll
2009-12-04 18:28:51 123904 ----a-w- c:\windows\syswow64\msvfw32.dll
2009-12-04 18:28:49 13312 ----a-w- c:\windows\syswow64\msrle32.dll
2009-12-04 18:28:27 82944 ----a-w- c:\windows\syswow64\mciavi32.dll
2009-12-04 18:28:21 50176 ----a-w- c:\windows\syswow64\iyuv_32.dll
2009-12-04 18:27:12 91136 ----a-w- c:\windows\syswow64\avifil32.dll
2009-10-28 01:50:10 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-26 22:15:23 75 --sh--r- c:\windows\CT4CET.bin
2009-11-03 21:06:33 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-10-16 19:32:52 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-05-02 19:04:50 245760 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-04-27 00:01:21 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 22:18:32.09 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 4/26/2009 11:42:48 AM
System Uptime: 2/16/2010 3:41:22 PM (7 hours ago)

Motherboard: Dell Inc. | | 0P132H
Processor: Intel® Core™2 Duo CPU P8700 @ 2.53GHz | U2E1 | 2534/1066mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 218 GiB total, 114.661 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 6.569 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0003
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #3
PNP Device ID: ROOT\*6TO4MP\0003
Service: tunnel

==== System Restore Points ===================


==== Installed Programs ======================

Acrobat.com
Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 2.0
Adobe Reader 9.3
Advanced Audio FX Engine
AVerMedia HC82 Express-Card Hybrid Analog
AVerMedia MCE Encoder x64 3.0.1.0
Banctec Service Agreement
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCleaner
Choice Guard
Dell DataSafe Online
Dell Driver Download Manager
Dell Getting Started Guide
Dell Resource CD
Dell Video Chat
Dell Webcam Central
DIRECTV2PC Playback Advisor
DIRECTV2PC™
EpsonNet Config V3
EpsonNet Print
Google Earth
Google Update Helper
GoToAssist 8.0.0.514
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
IDT Audio
ieSpell
ITECIR
Junk Mail filter update
KeePass Password Safe 2.09
Linksys EasyLink Advisor
Live! Cam Avatar Creator
Logitech SetPoint
McAfee SecurityCenter
MediaDirect
Microsoft Flight Simulator 2004 A Century of Flight
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Paint Shop Pro 7 Anniversary Edition
Pure Networks Platform
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Skins
Spelling Dictionaries Support For Adobe Reader 9
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
WebEx Support Manager for Internet Explorer
Wi-Fi Connect
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer

==== End Of File ===========================


#4 jaydub800

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Posted 16 February 2010 - 11:59 PM

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-16 22:58:01
Windows 6.0.6002 Service Pack 2
Running: v7hgbjf9.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BthPort\Parameters\Keys\00225f4e495e
Reg HKLM\SYSTEM\CurrentControlSet\Services\BthPort\Parameters\Keys\00225f4e495e@001dd8982b58 0x7D 0x9A 0x05 0x52 ...
Reg HKLM\SYSTEM\ControlSet003\Services\BthPort\Parameters\Keys\00225f4e495e (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\BthPort\Parameters\Keys\00225f4e495e@001dd8982b58 0x7D 0x9A 0x05 0x52 ...

---- EOF - GMER 1.0.15 ----


#5 Elise

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Posted 17 February 2010 - 05:56 AM

Hello,

I have to say I see no evidence of malware and I really don't think this problem is caused by malware, however we will check that first smile.gif

If this proves to be a non-malware problem, I cannot promise I will able to help you solve it, however we will try!

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


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#6 jaydub800

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Posted 17 February 2010 - 01:28 PM

Elise,
Thank you so much for taking time to try to help me. I must say that I came into this being skeptical that my problem was caused by malware, but I guess you never know, huh? So if you don't find anything that could be causing my problem I will just see it as one more possibilty eliminated. Thanks again. FYI: the "registry data item" that Malwarebytes just fixed hasn't solved my problem as I've had a couple strange things happen while typing this. Also: although I'm supposed to be getting email notification of replys to my posts, I have never gotten one. I don't know if that's something that needs to be fixed on your end or mine. I don't think I have any spam filters on my end that should be stopping notification.

Malwarebytes' Anti-Malware 1.44
Database version: 3751
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

2/17/2010 11:54:54 AM
mbam-log-2010-02-17 (11-54-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 310080
Time elapsed: 59 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#7 Elise

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Posted 17 February 2010 - 02:32 PM

Hi, that MBAM detection indeed is nothing serious.

Did you try to use another keyboard with your computer (or, a USB keyboard for example, not a PS/2).

regards, Elise


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#8 jaydub800

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Posted 18 February 2010 - 08:07 PM

Yes. Some time ago I did try that for a short period and didn't experience any problems. However, since these occurances only happen intermittently and I don't know how to "force" them to happen, I can't say for sure that they might not have over a longer time frame. Thanks for the reminder. I think I will just plug in another keyboard and use the laptop that way for at least a week or so. That should definitely be long enough to give it a good test. I know we're getting out of the realm of malware now, but I'll let you know what happens one way or the other. I'm using a USB keyfoard to type this and no problems so far.

#9 Elise

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Posted 19 February 2010 - 04:25 AM

QUOTE
I know we're getting out of the realm of malware now, but I'll let you know what happens one way or the other.
No problem, I'll help you as much as possible, but I can't guarantee I'll be able since I am no hardware expert smile.gif

Let me know if the problem occurs with the USB keyboard.


EDIT ~ You can also try to clean your laptop keyboard. See here for detailed instructions.

Edited by elise025, 19 February 2010 - 04:27 AM.

regards, Elise


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#10 Elise

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Posted 26 February 2010 - 09:15 AM

Hello, are you still there?

regards, Elise


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#11 jaydub800

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Posted 28 February 2010 - 01:32 PM

Yes, I'm still here. This week has been so crazy busy though that I've hardly had time to turn a computer on for more than a quick email check. So, other than a little bit last weekend, I haven't had much opportunity to give the USB keyboard a good test. However, in the time I have used it, it has yet to fail. No problems of any kind. On the other, one evening when I grabbed the laptop and took it to another room to write an email (i.e. disconnected from the keyboard) I had one of the worst times ever--font being changed from normal to italics; an item being spontaneously pasted from the clipboard into the email; and then the email being sent prematurely when I hit "Enter". I was ready to scream!

The more I think about this the less likely it seems that the problem is with the actual keyboard. What are the odds that two keyboards (my original and the one Dell replaced it with) would have the same weird problem. I don't know what all hardware and software is involved in the link between pushing a key and a something happening on the screen, but it seems that the problem is deeper in the machine than the keyboard. I feel certain that since I've had this problem from the very beginning, Dell should be responsible to fix it regardless of it's cause. However, I don't know if I have the patience or persistence or even the time to go to war with them over it. I'm feeling very frustrated, but am thankful that I only use this computer for casual sorts of things and don't depend on it for business or studies or research or anything really important. That would be impossible.

This keyboard (the USB) typed all this prefectly--not a hint of any problems.

#12 Elise

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Posted 28 February 2010 - 01:47 PM

Yes, I think you are right there.

I am afraid indeed it would take quite some persistence to convince Dell that its their responsibility ohmy.gif

I would however also check the control keys on your laptop keyboard, who knows, something might be stuck there...

Please let me know if I can close this topic or if you have any more questions.

regards, Elise


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#13 Elise

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Posted 05 March 2010 - 07:04 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


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