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Why we request you disable CD Emulation when receiving Malware Removal Advice


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#1 Grinler

Grinler

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Posted 05 February 2010 - 03:27 PM

Why we request you disable CD Emulation when receiving Malware Removal Advice



As rootkit infections are becoming more and more commonplace, BleepingComputer.com has decided to make a rootkit scan using GMER part of our preperation steps for posting a malware removal request. Unfortunately, though, some CD Emulation programs use a hidden driver that may be seen as a rootkit or that will interfere with the proper operation of the anti-rootkit scanner.

Another issue that may appear from having these programs installed are errors that appear when installing certain Windows updates. An example of this incompatibility can be found here.

Due to these reasons we request that all CD Emulation programs be disabled before requesting malware removal help. To make it easier for our users who may want to continue using these tools, we will use a tool called Defogger. Defogger is a tool created by jpshortstuff that allows you to temporarily disable these drivers so that they do not interfere with our help. Then when your topic has been reviewed, or you no longer need our services, you can simply run the DeFogger program again to reenable the drivers so that you can properly use your CD Emulation programs again.

We have included instructions below on how to disable and enable CD Emulation programs using DeFogger. All that we ask is that while we are working with you on your malware removal topic, please do not enable the CD Emulation programs. Instead please wait till we are finished helping you. If you absolutely need the use of your CD Emulation program, then you can reenable it with the instructions below. If still waiting for help, please remember to disable them after using it.

To disable CD Emulation programs using DeFogger please perform these steps:

Please download DeFogger and save it to your desktop.
  • Once downloaded, double-click on the DeFogger icon to start the tool.
  • The application window will appear.
  • You should now click on the Disable button to disable your CD Emulation drivers.
  • When it prompts you whether or not you want to continue, please click on the Yes button to continue.
  • When the program has completed you will see a Finished! message. Click on the OK button to exit the program.
  • If CD Emulation programs are present and have been disabled, DeFogger will now ask you to reboot the machine. Please allow it to do so by clicking on the OK button.


To re-enable CD Emulation programs using DeFogger please perform these steps:

Please download DeFogger and save it to your desktop.
  • Once downloaded, double-click on the DeFogger icon to start the tool.
  • The application window will appear.
  • You should now click on the Enable button to re-enable your CD Emulation drivers.
  • When it prompts you whether or not you want to continue, please click on the Yes button to continue.
  • When the program has completed you will see a Finished! message. Click on the OK button to exit the program.
  • If CD Emulation programs are present and have been enabled, DeFogger will now ask you to reboot the machine. Please allow it to do so by clicking on the OK button.

Edited by Grinler, 07 October 2011 - 01:38 PM.


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