Posted 13 February 2010 - 08:57 PM
Had same problem with my C3180 on Vista 32 bit. Tried several times.
Even did chat with online tech. All wasted effort until someone advised
me to do L3 Uninstall. Had to look that up and see what to do. That
helped. BUT the one thing that that I guarantee worked was removing
HP completely from the registry. Google how to do that, it was actually
quite easy. I then rebooted and redownloaded the C3180 software
and all was well. When you get to where you can choose the 'ALL
recommended" or "Select What you want (or whatever it says", choose
to select what you want and do NOT select photo essentials or the
shop at HP. You can get those later if you want them. AND there are
better programs than Photo Essentials ~ including Picasa, btw.