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Antivirus Plus- I can't get rid of it


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#1 AEmery

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Posted 04 February 2010 - 11:27 AM

Can someone please tell me how to get rid of this virus? I have tried Malware bytes. It found the virus but cannot get rid of it. Avast never caught it. I noticed when I got pop ups from a antivirus plus stating that I had a virus and I needed to purchase an upgrade to get rid of it. There is no way to remove all of this and I didnt download antivirus plus. It first appeared when I was on the internet.

My scans on malware gave me these results:
Malwarebytes' Anti-Malware 1.39
Database version: 2477
Windows 6.0.6002 Service Pack 2

2/4/2010 7:59:33 AM
mbam-log-2010-02-04 (07-59-33).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 240973
Time elapsed: 55 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Andrew\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AntiVirus Plus (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.

Files Infected:
c:\Users\Andrew\AppData\Roaming\microsoft\Windows\start menu\Programs\antivirus plus\AntiVirus Plus.lnk (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
c:\Users\Andrew\AppData\Roaming\microsoft\Windows\start menu\Programs\antivirus plus\EULA.url (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
c:\Users\Andrew\AppData\Roaming\microsoft\Windows\start menu\Programs\antivirus plus\Uninstall.lnk (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
c:\Users\Andrew\AppData\Roaming\microsoft\internet explorer\quick launch\AntiVirus Plus.lnk (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
c:\Users\Andrew\Desktop\AntiVirus Plus.lnk (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.

Every time my computer restarts from malware bytes the virus pops up again. What can I do?


EDIT: Topic moved from vista forum to a more appropriate place ~ Elise

Edited by elise025, 04 February 2010 - 12:51 PM.


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#2 AEmery

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Posted 04 February 2010 - 02:05 PM

Update: I found the removal instructions specifically for this and it has now been corrected. Thanks very much! Mods sorry about posting in the wrong area.

#3 quietman7

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Posted 04 February 2010 - 02:17 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

I will remove your duplicate thread.
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#4 AEmery

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Posted 04 February 2010 - 11:35 PM

I have updated malware bytes as well as created a new restore point. Thanks for the advice everyone.

#5 quietman7

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Posted 05 February 2010 - 09:45 AM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection:

Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs (i.e. Limewire, eMule, uTorrent). They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. Porn sites can lead to the Trojan.Mebroot MBR rootkit and other dangerous malware. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Beware of Rogue Security software as they are one of the most common sources of malware infection. They infect machines by using social engineering and scams to trick a user into spending money to buy a an application which claims to remove malware. For more specific information on how these types of rogue programs and infections install themselves, read:Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk as they are one of the most common infection vectors for malware which can transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
How to Maximize the Malware Protection of Your Removable Drives

Other security reading resources:Browser Security resources:• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:

Edited by quietman7, 05 February 2010 - 10:10 AM.

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