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XP Antispyware 2010 - Can't remove - Help!


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#1 dewce

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Posted 04 February 2010 - 08:48 AM

I got the particularly nasty XP Antivirus 2010 rogue yesterday. I already had a version of Malwarebyte's Anti-Malware on my system from a previous infection from a similar virus, so I ran it and it supposedly cleaned the system. After it was finished I rebooted the computer, and XP Antivirus 2010 was still there! So, I followed the directions from the "How to remove Antivirus 2010" site (download new version from a different computer, put on flash drive, transferred to infected computer, etc.). When it ran, it could not update and gave me the following error: Error Code 732 (12007,0). I continued anyway, and it found no infection (log posted below). I installed Anti-Malware on my other computer, and it updated fine. So what now? Your help is very much appreciated.

Malwarebytes' Anti-Malware 1.44
Database version: 3458
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/4/2010 8:37:25 AM
mbam-log-2010-02-04 (08-37-25).txt

Scan type: Full Scan (C:\|D:\|H:\|)
Objects scanned: 399690
Time elapsed: 2 hour(s), 38 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 04 February 2010 - 12:08 PM

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f


OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log..



Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install.

Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application

Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dewce

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Posted 04 February 2010 - 10:01 PM

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

^Did not work.

I am running XP, by the way. I uninstalled, then tried to download mbam-clean, but my browser would not connect to the malwarebytes.org site (although it would connect to any other site I tried), even after rebooting. So, I downloaded it from the other computer and transfered over. I ran mbam-clean, and had to download the newest mbam-setup from the other computer, as it still would not let me access malwarebytes, either from IE or Firefox. Upon startup, the Antimalware tries to update, but get the error: Error Code 732 (12007,0), and will not update. I had to download mbam-rules.exe from computer #2 and transfer again. After running mbam-rules, it appears the new rules are in place (the date changed from 12/30/09 to 2/2/10). Aftre running Quick Scan, this is the log:


Malwarebytes' Anti-Malware 1.43
Database version: 3679
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/4/2010 10:00:09 PM
mbam-log-2010-02-04 (22-00-09).txt

Scan type: Quick Scan
Objects scanned: 175247
Time elapsed: 39 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} (Adware.ALOT) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ROUA3O12PW (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.113,93.188.166.97 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{93cea4a2-d5f6-477f-8f43-0120bb34eb09}\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.162.113,93.188.166.97 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{93cea4a2-d5f6-477f-8f43-0120bb34eb09}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.113,93.188.166.97 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{dbc2abf4-3276-4f34-a38f-dc312dde914a}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.113,93.188.166.97 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Quarantined and deleted successfully.

#4 dewce

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Posted 04 February 2010 - 10:09 PM

After cleaning and rebooting, I can now update, and download files from malwarebytes.org. Thank you so much! You guys are awesome.

#5 boopme

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Posted 06 February 2010 - 05:39 PM

thanks dewce.
As you have had infectiond=s that are usually acccompanied by others I would like to do these..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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