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How long does it usually take...


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#1 famousperson

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Posted 04 February 2010 - 08:36 AM

How long does it usually take to get a response once I've posted my logs? I am a total newcomer to this forum and am not sure how anything works, yet. I don't want to appear impatient, but am curious to know how long it usually takes before the malware removal experts can deal with a member's posted logs. I hope this query is not out of line.

Thanks.

Peter

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#2 Orange Blossom

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Posted 04 February 2010 - 09:53 PM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 500 unanswered topics, the oldest dated Jan. 28, 2010 at 10:30 am Eastern Standard Time in the U.S.A. Your HiJack This topic is dated Feb. 1, 2010 at 8:57 a.m. using the same time zone.

Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days, over a week perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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