Generic Host Process shutdown + redirects + popups

Hello - any help would be much appreciated.

Running Norton 360 and Malwarebytes finds nothing.

What started a few weeks ago with redirects and pop ups, now we have:
Generic Host Process For Win32 Services
Generic Host Process for Win32 Services has encountered a poblem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Generic Host Process for Win32 Services. We will treat this report as confidential and anonymous."

The NT Authority System Shutdown Box comes up after this and this is what it says:

"This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT Authority/System.
Message: Windows must now restart because the DCOM Server Process Launcher Service terminated unexpectedly"

In my search I have found that start/run/shutdown -a will stop the shutdown but it is not solving the problem.

I have attached files per advice on bleeping computer - hijack this, dds, ark.

Please advise, again, any help much appreciated. Thank you.

Hello,

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

1. Please download GMER from one of the following locations, and save it to your desktop:
   • Main Mirror
     This version will download a randomly named file (Recommended)
   • Zip Mirror
     This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
4. Double click on Gmer to run it.
5. Allow the gmer.sys driver to load if asked.
6. You may see a rootkit warning window, If you do, click No.
7. Untick the following boxes on the right side of the Gmer screen.
   Sections
   IAT/EAT
   Files
   Show All
8. Click on and wait for the scan to finish.
9. If you see a rootkit warning window, click OK.
10. Push and save the logfile to your desktop.
11. Copy and Paste the contents of that file in your next post.

Then please post back here with the following:

• log.txt
• info.txt
• Gmer log

Thanks

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.